For starters Rhett really should make clear that when refunding you an item that did not work that it can take ten business days to return back to your card instead of it being instant so now I'm broke down with a bad battery at Walmart I'll drive an hour away to a different store Walmart is defiantly not keeping up with there game. They should just really bring Kmart back read more

Very clean and the staff so good nice and I love it here so much great self check out and great and very organized. The staff very nice and friendly always read more

I used to love Publix. But now, I can hardly wait for the Walmart to be built near us. When I have to purchase from Publix, I always feel like I've been reamed. They typically charge about a dollar per item more than Walmart. But yesterday, I only picked up 3 items, and the price I paid was nearly $5 more than Walmart prices. The same three items at Walmart would have been $12.59 vs. $17.27 at Publix. Geez!!!! The only way to get a reasonable price on anything at Publix is with their BOGOs, but even that is not enough to make up for their price gouging on regularly priced products. Publix is only for the very rich people. Hurry up, Walmart! read more

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Shame on the management team for not meeting their own on line pricing. I have gotten the discount at other Walmarts when I showed the same item for less on line but not at this one. In fairness the sales associate were just doing their jobs. So much for customer service. read more

I stopped in here twice and appreciated the helpfulness of the associates. I was traveling and had inadvertently left my needed medication at home. The pharmacist and staff helped me transfer a month of my meds from another store and got me back in business. I received personal attention even though I don't even live in the state and everyone was part of the solution. Thank you! read more

I found a parking space under a tree in the parking lot between two cars that people were sleeping in with their windows partially rolled down which I found strange but I've heard this is a pretty common practice at Walmart for people that live in their vehicles that I wasn't aware of which is pretty sad. I guess I heard that over-night camping for RV's could be arranged at some Walmarts but didn't realize this service was available for the homeless - so if this is a service they provide it's an honorable gesture of sorts. I walked in and found this store hasn't aged well and if I had to assume that Walmart isn't the company it once was this would be an example of its decline. After looking down a few aisles I found the item I was looking for and proceeded to the self-check registers navigating through a lot of customers who appeared to be roaming the store aimlessly, it was almost as if they were here for the air conditioning, in essence a sanctuary verses a shopping trip. Prior to leaving the store I decided to use the restroom since I still had a few errands to run, this confirmed the lack of investment by Walmart to keep this property a viable asset that provides amenities for their loyal customers, in short it was disgusting and I made a quick U-turn after opening the restroom door the risk wasn't worth the convenience. It's probably been a few years since I visited a brick and mortar Walmart, it's has nothing to do with being pretentious it's just that beside groceries I shop online for most of my purchases so I rarely visit retail businesses for everyday items. I don't know if the condition of this Walmart is the exception or it's an accurate snapshot of how much this company has declined, hopefully this is not a typical representation of their properties but with a company of this magnitude it takes a major capital investment to renovate and update or do simple maintenance. I saw very few "associates" on the floor and had no reason to interact with any so I can't speak of the customer service here, but it seems "the struggle is real" for this company and although I may not agree with all their policies they do provide an essential service for many... read more

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Expressing my deep concern regarding an incident involving my father at his pharmacy. (WALMART St.Augustine) He has been a loyal customer for over 25 years, relying on his medication, specifically Nitro, which is crucial for his heart health. Recently, he encountered an issue with a pharmacy manager named Pauline. Instead of receiving the usual support and understanding, he faced unnecessary confrontation. Her approach not only created undue anxiety for him but also caused significant worry for our entire family. It was distressing to him to see her emphasize her managerial position in such an aggressive rude manner by pointing to her name badge when he asked her simply "Why" all of a sudden he's being given a hard time about his medication ,especially when the matter at hand was so serious his life depends on this medication. I hope that this manager with her "ego power trip" gets resolved and noone else has to be treated with such disrespect. Angela Holstein read more

Walmart has a strict no animal policy. But every single time I go in I see this. It has to stop. And it's not just animals I feel the same way when you let grown teenagers sit in carts. It just has to stop. Rules are rules and it's gross. read more

Walmart Supercenter - Department Stores Near Me - St Augustine, Florida

Typical Walmart overall. I will say that the staff was decent and it had a nice amount of parking. Again, it is a Walmart. Don't set the bar too high and you won't be disappointed. read more

Walmart Supercenter - the aisles of a grocery store - Department Stores Near Me - St Augustine, Florida

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had a very disappointing experience at the St. Augustine Walmart pickup. I arrived to get my order, and the manager on duty, Melissa, brought out my bag. When I checked, I saw I only received 2 items instead of the 6 I had ordered. I showed her my confirmation clearly showing the correct quantity, but she repeatedly insisted it was an "online error" and refused to help in any way, telling me to call the 1-800 number instead of offering any resolution. When I decided to get out of my car to go inside and speak with customer service, she physically leaned against my door and held it closed, preventing me from exiting. I had to ask her several times to please move before she finally stepped aside. Once I got out, she told me I wasn't allowed to park there, even though many other cars were parked in the pickup spots unattended. The whole interaction came across as rude, confrontational, and unprofessional. Rather than trying to resolve a simple issue, she seemed more interested in arguing and asserting control. This experience left a very negative impression of Walmart's customer service. read more

Highly recommend this store! Prices, money talk! Store gets stocked fast and there's everything! read more

Walmart Supercenter - Best ever for $6+ - Department Stores Near Me - St Augustine, Florida

Worst Walmart I've ever been to and I'm from here but I'm also well traveled. Only Walmart I have ever and any issue with but I think after today I'm taking my money elsewhere or just going without because there is just no way. They need to just go ahead and close this one down and start new....... staff and all. read more

Great! Just a few misplaced things I saw but it's fine! Very nice employees and great customer service. Reason being it's a 4/5 star rating is because no tap pay but I do recommend if you have a card! read more

BUYER BEWARE! ZERO STARS !ABSOLUTELY TERRIBLE WORK AND CUSTOMER SERVICE! DO NOT BRING YOUR CAR HERE UNDER ANY CIRCUMSTANCES! If I could give negative stars I would. I had my 2 front tires replaced here. 3 months later I went in to have the rear tires replaced. The "auto experts" here took off the new tires that they themselves had installed and left the old tires on. Truly unbelievable. When I returned to have them fix their mistake they told me there was "nothing they could do" since I didn't catch it earlier. While I was in the waiting room another customer asked that the person working on his car stop and be replaced because of lack of knowledge. This was supposedly their "Senior Mechanic". Yikes! If you care about your car at all do not use the Walmart Auto Center in Saint Augustine! read more

Thank you so much! Customer service was wonderful and very respectful in helping us to take our return bikes back! Definitely coming back to shop at WallMart especially ordering online read more

BUYER BEWARE! This store/company lies! I ordered 5 plants (for $170+) that were delivered from a 3rd party vendor last December. TEN MONTHS later they had never grown. They hadn't died either - just looked sick and never got bigger or flowered. I talked to someone at the St Augustine super center customer service about what I could do (online offers a 30 day warranty only but who knows what a plant will do in that short period of time). I was advised that Walmart would honor a one year plant return and I should go into Walmart.com "chat". So on October 12th that is what I did. The "chat person" contacted the vendor and informed me that the company had hung up on him/her. So instead, Walmart.com emailed the vendor and ask that they contact me (even though I told chat that I had already emailed the vendor several times myself with no response). I was also told to file a dispute with my credit card/bank and Walmart would "refund immediately". I did. I also offered the chat person to return the 5 plants to the store so they could see they were no good along with the receipt showing that I purchased 5 replacement plants from Lowes. The chat person told me it would not be necessary - he/she believed me. After a month, I received notification from my credit card company that Walmart REFUSED to refund. I went into chat again and was told the same thing - Walmart.com would contact the company and I needed to give them 48 hours to respond but reassured me Walmart would take care of this problem for me. Again, THE VENDOR NEVER RESPONDED! So, again, I went into Walmart.com chat. This time I was basically told Walmart.com was going to do NOTHING for me!!! I have copies of the chat where I was promised resolution. I spoke with a supervisor in this chat as well. He gave me the same response as the initial chat person. Basically telling me there was nothing that could/would be done - it didn't matter that 4 other people (Walmart customer service, chat x2, & chat x1 supervisor) had previously told me differently. The last time I was in chat both the initial person as well as the supervisor were rude and disrespectful! I will NEVER shop Walmart (store or .com) again. That includes gift cards I send to friends/family for holidays/birthdays. MY WALMART DAYS ARE OVER!!!! There are too many stores that a person can use that are user friendly. I do not need to settle for lies and abuse while spending my money!!!!! read more

Even for Walmart, this location seemed dismal. The only person working there to actually look at me didn't say a thing when I said "hi". Most of the shoppers looked beleaguered. They were missing a lot of stock, as though it was all in the back and no one thought to stock shelves with it. I could imagine someone jumping from palette to palette screaming "Mine!" in the warehouse. :-D read more

Walmart Supercenter - Department Stores Near Me - St Augustine, Florida

This place has horrible customer service and time management. We have been several times to get an oil change every single time they have either told us to come back another time or made us wait over an hour and still did not get seen. They do not care about peoples time or helping people. We even got there right when they opened and they still took over an hour... very disappointed won't be going back and I wouldn't recommend! read more

Tracy, the shop manager in the oil change and tires section started arguing with me about where to park my car, I was in my car outside with the engine running All I wanted is, to ask him a question about scheduling an oil change that day. He totally ignored me and walked away. later I walked in through the front doors of Wal-Mart and headed to the auto shop the lady at the counter said oh are you that person in the blue car from California yes I said, so I gave her my information and sat down in the waiting area I waited for 2 hours for a text message, I never got one, then finally my wife walked up to the counter to ask them how much longer will it be. then after that They refused to service my car because we were from California. read more

I really and mad at myself for going to this store again. I said I'd never go in there. It's just nasty. But I did and here's my last experience... First of all it's dumb that WM doesn't honor their online prices. I was in the store and the shelf price on an air fryer was 199. I looked online and found it for 169. I ordered online standing right in front of the air fryer on the shelf. I had to go home and wait on them to let me know when it was ready to puck up. The email I got said it would be before 8pm that day. It was 7:30pm so i headed that way hoping i would get an email on my way. No, nothing!! I went to Target and bought the same one and they honored WM's online price of 169.00 I got the email at 1am that the order was ready. 1 AM in the damn morning! I went the next day and picked up this order walked straight to the return desk. Target will be my go to store from now on. So inconvenient Walmart!!!!!!! read more

The Walmart is conveniently close to the Chrysler dealership where I get my oil changes and car inspections. This is the best feature. The bathrooms are so-so. The arrangement of items are so so as well. Today, I was alerted that some clothes were clearance and the signs and new price tags were not placed. Score! This was the best highlight of this Walmart. I, also, got some cartridge ink for my printer. I rested at a tiny Subway inside and had a salad. There was not enough table and seats for the traffic and customers there. Not my favorite Walmart but I had a good secret clearance deal. read more

Guest service are a bunch of rude people. For over 20 years the management here has done nothing to improve service. The only reason this place is successful is due to the location. read more

This may actually be the worst Walmart in America. The pick up/delivery section easily qualifies for that title. My delivery orders never make it to me, the pick up orders always take 45 min or more waiting, and the managers will tell you to just suck it up. This is not isolated to holidays, it has been an on going problem for nearly six months. Ive made multiple complaints to the online customer care call center, to the corporate offices and to the store managers. Nothing ever changes. If this is your store do not make pick up orders. Just go shop it yourself. I promise you it's faster. read more

This supercenter always seems busy. From the time you enter the parking lot to when you check out. The parking lot is always packed. You'll be lucky if you get a close spot. This store has a separate liquor store attached to it and a pick-up area for online shoppers. I get frustrated when I go in for certain items and the item is sold out. This happens quite often. There are less and less cashiers working at checkout. This store is pushing self checkout. Customer service has been always friendly and quick when I've had to use them. One stop shopping for all your household needs with fresh produce and bakery items, groceries, clothing, shoes, jewelry, electronic, gardening and automotive departments. There is also a pharmacy located in the store. read more

Went through the self checkout, item did not scan properly. Store helper had to put in a code and key the item number. Item displayed property, price was wrong. (Overcharged) The displayed price could be seen from the checkout area. Store helper said "I would have to call corporate to fix the price" or not buy the item. Maybe someone in Bentonville should look at displayed pricing, I know there are enough cameras in the store. read more

On a Saturday only one cash register open (rest are self check out) and the slowest lady working. She was not able to stand and do the work and was struggling a lot to do the job. God bless her but the store needs to make some wiser staffing decisions. read more

to the older gentleman that laughed at me and my service dog and started swearing up and down that there was "no way" she was a service dog, i have papers stating that she is a cardiac/diabetic alert dog. she was trying to alert me that i was having a cardiac emergency and that my blood sugar was off. instead of laughing at me and my service dog and trying to pick a fight with me, maybe you could ask if everything is ok. i will be contacting my lawyer because you were interfering with my medical equipmen. im appalled that someone could be so rude read more

I was interested in getting new tires for my wife's car so I called the number for the auto center. I let it ring for three minutes; no answer. Not wanting to give up, I called the main store number, picked the option for associate (0) and optimistically let it ring for five minutes; no answer. At this point my wife offered a very plausible explanation....it is Walmart, you not only have to call, but you also have to answer your call as well. read more

Vacationing nearby and was hesitant to visit this Walmart location due to scathing Yelp reviews. Happy to say we were PLEASANTLY surprised to find the store clean, stocked, organized - all on a busy Sunday. Cashier efficient and friendly. Really have no idea why so many poor reviews, perhaps store is under new Mgmt? Will definitely return. read more

So, yeah. Walmart has decent prices. We all love to save money. But Target is getting ALL my money from now on. The other day I overheard a frantic woman telling a CSM that there was a dog locked in a hot car. She asked for them to page the cars owner. This woman repeatedly refused saying, "we are not allowed to do that. I'm sorry there's nothing we can do." So, I said take me out there, I'll break the window. While we were attempting to rescue the dog, the auto center manager came out yelling and arguing with us that it was illegal to touch another persons car. And stood for over 5 minutes arguing over it instead of attempting to go page the owner of the car!!!! I had called 911 and the sheriffs helped rescue the dog. But the way Walmart handled it was absolutely WRONG and their employees are extremely rude and unhelpful. Today I went in to finally get the glasses I needed and was told I couldn't because the dr wasn't in, and they didn't have access to prescriptions without him!!! What!?!?!? Holy f*ck Walmart I'm done. get your shit together. Oh- and wanna buy a kiddie pool sitting out front? Walk your ass all the way back to the garden center, then all the way back out front to get it. read more

Worst walmart I have every been at. Dirty staff is rude. But it seems most of the Walmart's are now becoming really trashy. I'm shopping more and more at target now. So I don't have to deal with the people and staff here. read more

One Star is way too generous for this disaster. The St. Augustine Walmart is a new low, even for Walmart's. Where do I start: A. Women's bathroom had feces on the toilets & floors. Odor was toxic. B. Grocery shelves were bare C. Most of the checkouts (self serve or traditional) were closed D. Had a coupon for over $5 and Staff had to call Management to have it approved. Took 10 minutes for Management (and I use that term loosely) to arrive. Poor customers in back of me! The St. Augustine Walmart makes Publix & Target look like gold. I have had previous poor experiences at the St. Augustine Walmart and have twice called 1-800-WALMART to report. I have received calls from their management expressing regret and change. Once that smoke was blown up my a&*#, nothing changed, it has gotten worse. I will never return! read more

How do you give no stars? I guess it's no surprise, it's wal-mart. But as I sit here and type one hour and 22 minutes into my express pickup, I wonder to myself, why are you still here. Honestly, I want to see how long this really takes It would be one thing if I had a big order, or put it in last minute. I might be able to handle 20 minutes, but by the time I hit 30, I wanted to see... now I'm determined to stay so that I have the actual factual details of this experience that someone is managing. Let's be clear, the two people hustling back and forth are trying everything they can do to keep up. It's the lazy one I'm talking to, the one you know stays inside and acts like they are actually managing a customer experience. Yea that person, you are failing, do better. I pulled in at 6:10, after being told my order was ready at 5:05. I am now leaving at 7:37 and was told twice? My order is being pulled If I could take that star I would, instead, I just won't ever buy from you again. It's that simple. read more

Walmart in Saint Augustine really lags behind other locations concerning keeping the shelves well stocked and the merchandise displayed neatly. I think this store is one of the older locations, and desperately needs improvement in inventory and floor management. If you have the time, it's worth the drive up US 1 north to the Durbin Pavilion Walmart. read more

Walmart, how'd you know i wanted to wait 1.5 hours for 2 items you said were ready 10 minutes before my arrival. Innovation needs implemented with your system. read more

Is it possible to actually find a Walmart location where assistance is provided? I did not think that was even synonymous of the Walmart name, but apparently, it just took leaving Miami to find that. While the crowds here are a bit on the questionable side, they are not nearly as sleazy as the ones you find in the Miami neighborhoods where Walmarts are usually located. At least people aren't walking around in shower caps, pajamas, rollers, and with pants around their knees. The store parking lot was actually not full of trash either, which was impressive but again, maybe my standards have been lowered, a bit much. While visiting this charming city, I encountered a photographer's worst nightmare -- running out of battery while on an out-of-town trip, and remembering that the camera battery charger was left on the kitchen counter back home. I panicked and jumped on Yelp, looking for camera stores. No luck. I tried Radioshack, Target, and again, no luck. Someone even suggested I dump my camera and buy a new one that takes AA or AAA batteries, which can be found anywhere, rather than keeping my lithium-ion equipped camera. What kind of nonsense is this? Luckily, I remembered that Walmart has a decent electronics department, but I was not holding my breath. After all, these batteries are rare, what are the chances of finding a new battery, or a charger, which was my actual intent in coming? The gentleman at the electronics counter was ready to help me immediately, told me he was unsure if he had a charger, but we'd go together to the camera area and check. He was persistent in his quest, which also is a surprise (in Miami, you're lucky if they even look at you, and that is assuming you find anyone on the floor to assist you!). And then...eureka! He found a charger that will charge like 10 different brands and sizes of lithium-ion batteries. This was more than I bargained for, and at the price of $10, I was really blown away. I now have the charger in my travel bag (and it will come handy this weekend when I go out of town again), but I was still wondering if I had stepped into some type of Walmart Twilight Zone, where the employees actually see you, acknowledge you, and help you! read more

WORST EXPERIENCE EVER!!! The customer service is absolutely awful at this location. We stood in line for 40 minutes while two women in front of us decided to finish their shopping after they had half their order loaded on the belt and in their cart. While they shopped for the right brand of cheese, we started to complain and the idiot manager Bryan Brainfart refused to do anything about it. He told us we were being rude and apologized to the women holding up the 6 customers behind them. After seeing his method of rectifying a really bad situation, I will NEVER shop at this dump again. read more

This place host shoppers from all walks of life. From Willy the pimp to your verge blue collar worker. Don't expect good customer service here. This place offers the bare minimum . Not enough cashiers, so expect long time in line to check out. Also don't ever go shopping past 10 pm here. They are always waxing floors and rope large sections off. read more

Awesome selection at this location! The store was very clean and well-organized. This was our go-to for groceries during our recent visit to St. Aug and we were very pleased with this WalMart. It's a huge store, but the parking was plentiful and we never had an issue. read more

Gross Walmart. Worst one I've seen. All of the staff I came in contact with were absolutely crude. At night, it is very hard to shop with the way they stock. Not courteous or mindful. Do everything you can to avoid. read more