As a homeless veteran who recently found housing, I came to this Goodwill hoping to find a few…read moreaffordable items to help set up my place. I had read a lot of negative reviews beforehand but decided to give it a chance anyway. Unfortunately, my experience lived up to those reviews. I encountered multiple rude employees. When I asked a male employee for help, he dismissed me by saying, "I'm busy." At the register, an older white female employee who identified herself as a manager was extremely unprofessional. When I asked for her name, she refused to give it and walked away mid-conversation. She told me that lowering the price would be "taking money away from those who need it," while laughing and chuckling as if this were not a professional work environment. I tried to explain that Goodwill is a nonprofit and that the items are donated to help people in need, but she seemed unwilling or unable to understand that perspective. She refused to adjust the price on donated, used items that were already overpriced. Overall, this was a very disappointing experience, especially for someone who genuinely needed affordable household items. I won't be returning, and I hope management takes customer service and professionalism more seriously--especially when serving vulnerable members of the community.

The girl over charged me ,so I spoke to a Manager and she said they don't give refunds, but I lived…read morein St Augustine since 1991 and the old goodwill on us south was cheaper, but after they moved it is too expensive, clothes stained and very worn out, they need an electrician to make sure electric stuff works, due to no refund policy. It was my first time going to this new store, but not returning my money because of the girl talking to the other cashier, she rang up items twice, the Manager even said she identifies herself as a male, what in the hell has that do to her mistakes? I will never go there again. Nothing is organized as small, medium, Large or extra large,plus the shoe's are the same way, it takes hours to shop in an unorganized store with stupid rules and managers telling customers about identity like the girl identified as a male, managers should never speak private information about there worker's. Shoes were dirty and expensive, Goodwill was to help poor people, not Rich people. Very disappointed

This 2012 antique/vintage shoppe is open from 10 AM till 5:30 PM seven days a week. It is a clean,…read morewell-organized shoppe w/ quality wares. Staff (the owner & a vendor) were VERY FRIENDLY and HELPFUL. (Be sure to check in to receive 15% off any one item that is not marked "firm.") I purchased mid-century framed art for my home, as well as a stamped, light blue 1960's Santa Anita Ware dish w/ a drip glaze. A friend purchased 1980's framed art as well as gorgeous sterling (925) earrings. Prices were reasonable-- definitely not too high. This appeared to be the case throughout the shoppe even though multiple vendors sell here. A smaller-sized home, it has been converted & wonderfully transformed into a vintage shoppe. Within the six or so rooms, visitors will find vinyl albums; vintage clothing (one full room of it); many jewelry displays for men & woman; dishware & serving pieces; wall art; home decor; lamps; MCM furniture; & much more. Parking spots on busy San Marco Avenue are few & far between, but there is plenty of free parallel parking along the many side streets. (Probably the best parking is directly behind the building.) Best to avoid this area around dinnertime. It took us a great deal of time to leave the crowded area. I suggest visiting @ other times to avoid the heavy traffic. But DO stop in here; it's worth your time! I WILL return the next time I'm in the area.

The selection was quite nice. The standouts for me were the vintage Pyrex, watch, and record…read moreselection. The problem with that was the price. Didn't really find anything that had a thrift store price. Everything seemed to be at a premium for what it was. If you like that level of curation then it's cool. Service was great as the lady behind the desk was quite kind. Final score 4.0

Wow what a great thrift! The selection here is VAST! The also have a big craft supplies selection…read more Everyone was super friendly which was awesome and they even went around letting everyone know of the closing time which was approaching. I got several highly sought after craft items for a great price!! I high recommend!!

I've been to this location (not sure if there are others) a handful of times. This store seems to…read morehave an overwhelming amount of donors & donations. This store seems very cluttered (some may say well-stocked, lol.) So much so, that it is difficult to get a cart through the aisles. My first visit, I brought a cart in from outside that seemingly had been left out in the parking lot by another patron. I thought I was doing something good. Contrary to my belief, an employee came over to me aggressively telling me that I couldn't use that cart inside the store. She demanded that I take my infant granddaughter out of the seat so that she could take that cart to their back room. This was NOT a good first impression for me! It took me several months to revisit! At the time of my last visit, it was most certainly not ADA compliant. It was still very crowded /cluttered throughout most sections of the store.

they have a poor selection of clothes, and the boutique is way too overpriced and has items from…read moreRoss listed at the same price you could get it from Ross. Most of the clothes are not worth the price listed, and the way they organized most of the clothes is very frustrating, its a whole workout just to look at shirts since they're on racks that should just be for dresses. they have plenty of furniture and the workers are very nice, but if you're looking for clothes you won't find anything good here.

Great thrift shop!! We love the people who work here, they are always so welcoming and friendly…read more The prices are not bad - could come down some in clothes. It feels clean for the most part ... they are getting much better with their organization! Should really consider a free bin for broken or slightly damaged items. I say this only because there are items on the shelves that have been there for nearly one year and they need fixed etc. :)

Small and clean shop. The staff is very friendly and they have good deals. They are a cash only…read morestore.

Very kind ladies working here. Got some puzzles, a game, and a frame for $5 and all in good shape!read more

I had positive experience here. I got a matching saucer & teacup with beautiful autumn leaves made…read morein Japan for $2 . My friend bought some cool books. I got a measuring spoon set for a $1. They usually retail for over $20 in boutiques. Some items were expensive in the boutique area but I was not interested in any of those items. I love how they have an area of canned food and supplies for people in need. A nice thrift shop to check out in St. Augustine.

After digging through this mess of a store, actually found a doll I wanted to buy in a crib full of…read more200+ unpriced stuffed animals, etc. Volunteer at register told me the doll is $5 and would not do any better. She claimed a volunteer at the store looks up the prices of everything that comes in and this doll was made in Germany and is probably worth at least $20. (Which is why it was tossed in a bottomless pile of other stuffed animals, and not not behind the counter and priced at $20???) When I tried to take the doll back to the bin and look for another...she refused to let me take it!!! (FYI the last doll I bought here cost 25 cents.) She put it behind the counter and said she would put the proper price on it and put it back out on the floor later. Decided to go back for the doll that afternoon, but doll was nowhere to be found, staff looked behind counter, etc. After explaining to the afternoon crew what happened and who was working, they replied "Oh, that's the doll lady, she's into dolls. She took it home." Long story short, I tried to purchase an item the employee at the register decided she wanted for herself. Therefore, she intentionally overpriced it, lied to my face, and kept it for herself. Such behavior is unacceptable on so many levels as far as fairness, customer service, and the fact that this is a charity organization, raising funds with the sale of donated items. As a long time thrift store shopper, and I guarantee other thrift store regulars will agree, what this sales person did was sneaky, unfair, and unethical. Needless to say I will never set foot in this shop again, and encourage others to STAY AWAY!!!

I was just at this and that thrift shop and I'd like 'The owner' and not the woman with white hair…read moreand a nasty attitude know that every experience I have in here is diminished because I wanna leave so quickly due to the woman at the front desk. I asked who the owner was and I was referred to a name Kathy -and just the stores #. White haired lady answered and then, hung up. For future reference if you decide to shop here maybe make sure that the miserable lay blonde lady in the front is not working. I would give you her name, but she didn't give it to me. So much for thrift in on your day off and trying to spend your money with local businesses I'd really like Kathy, the person who I was told is the owner to reach out to me this like I said is my second experience at this location with this kind of service..

This is such a great thrift store! It's pretty hidden so it's not the easiest to find, but every…read moretime I go in your always find really good deals. Lots of vintage clothing. And they do a bag sale every now and then that's a really good deal, usually five or $10. Would definitely recommend. It's not the cleanest, so I wouldn't recommend trying clothes on or putting them on before washing them, but it's never really posed a problem for me.