I found the staff quite helpful. When I asked for a particular item that I couldn't find, an employee from another area escorted me to the area. She didn't see it and asked another employee who told her it was seasonal and not in stock. I went to the photo counter and asked if the machine was working. I had needed photos made at Christmas and it wasn't working. (Their photos are pretty clear at an affordable price.) They explained there were so many orders that it was constantly working and a specific piece (he said the name but I can't remember) broke and had to be ordered. read more

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I went to the customer service desk to return a skirt at 9:10 PM and the customer service associate told me we close at nine and then rudely walked away. How was I supposed to know that and why are you being so rude. There's literally no one else here. read more

Requesting two new tires and they generated three brand, Michelin, Goodyear, and Dextro. Chose Dextro with the clerk and then verified with the mechanic which is twice as cheap. Once pulled up and gave information, a manager later got back to me about they don't have low bearing? I ask what is that so I mention is this the tool and they look puzzuled. It was used to hook underneath the car. After that, the mechanic got back to me they dont have the tire except the two brand. Michellin or Goodyear. I refuse and drove off...​​ read more

Disappointing Service and Battery Issue Ignored I had a very disappointing experience at this location on June 11. The staff seemed uninterested and unmotivated--only a couple of people had any kind of friendly demeanor. Most of the employees ignored customer questions, and there was a general lack of communication. I brought my car in because the battery, which I had purchased from this location (and is still under warranty), was failing. AutoZone had previously tested it and recommended a replacement. At the counter, one employee checked my invoice and took my key, then handed it off to a service technician. I waited inside, saw the car being tested, and then it disappeared--so I assumed they were doing a road test. Nearly an hour passed with no updates. I tried asking staff members what was happening with my car, but no one responded or seemed to care. A woman at the counter even refused to help because I didn't have the service intake form--something I was never given in the first place. Eventually, I found my car parked outside, in a place that wasn't visible from the service area. It took extra time to get my key back, again because there was no paperwork showing I had dropped it off. I was told the battery tested fine, yet in the past week alone, I've had to jump-start the car three times. This kind of service is unacceptable--especially when dealing with a warranty issue. I expected more professionalism and basic communication. Definitely not coming back here. Update as of June 18: Due to the same battery failure in my vehicle, I was stranded on the road again. I first went to the nearest Walmart Supercenter at 22850 Morton Ranch Rd, Katy, where I waited in line, only to be told when it was my turn that they didn't have a replacement battery of the same size. I then drove to the 25108 Market Pl Dr, Katy location, where I experienced the same issue. Finally, I was able to get the battery replaced at the 1313 N Fry Rd, Katy location. Unfortunately, I lost another half a day dealing with this problem. read more

Walmart Supercenter - Walmart Sugar Land Supercenter, Auto Care Center - Department Stores Near Me - Sugar Land, Texas

The French bread is always old, it seems that they prepare them 2 days before and put the label on it as if it were prepared on the same day, but they are hard. They must make fresh bread. Those of arrogant and racist customer service. read more

Optical Department. Thank you Ms.Monica and the team for help to find the glasses, excellent professional and friendly.

The tire service crew are lazy always looking for an excuse not to work It took them an hour just to tell me that they cannot change my oil because my boat was strip read more

DO BETTER!!!! 50-eleven cash registers and 3 lines open. Lines stretching from the pos terminals to soft lines! Piss poor handle on customer service. Self check out line was damn near extending to produce. The corp makes waaaaaaay too much money to treat PAYING CUSTOMERS like cattle. Target here I come. read more

Not to be confused with Ballmart, which just sells a lot of balls - and I don't mean testicles. Located on Highway 6 a little bit north of the heart of Sugar Land is this Walmart, which obviously gets very busy and can be a nightmare to get in and out of - especially at busy times. We were glad it was here for what we needed, but it's not the friendliest nor the easiest to get in and out of, and feels a little bit like a cattle market at times - but it can be helpful, that's for sure. read more

Walmart Supercenter - You have it all in the walm of your hand - Department Stores Near Me - Sugar Land, Texas

Very bad customer service. I just left. Went to customer service to return an item. Lady told me I couldn't return due to different number on receipt or wrong item or something. I told her this happens all the time. I asked for a manager. She very rudely told me to look at her badge and that she'd been there for 10 years. I kept asking to speak to manager and she kept interrupting me and not letting me speak. Not sure how she's managed to stay in customer service for this long but I guess Walmart just has a super low standard for employees and this just proved that. I usually go to the one closer to my house but wanted to go to this one due to having a larger selection. Last time I make that mistake! Walmart, you disappoint me. You need better customer service from your employees. read more

Took 2 hours to get my oil change plus I had to argue with the attendant to get the Lowe price oil change. Never coming back.

They have reasonable prices. Wide range of selection. Service was a decent speed. McDonald's is there.

Service ,Managers and employees They are disgusting, the selection of any product or rather is expired or of very poor quality, it is not value even worth going. read more

Walmart Supercenter - Department Stores Near Me - Sugar Land, Texas

This store has some of the laziest workers known to man, and that says a lot due to how low expectations are for Walmart workers. I tried to return a few items and the customer service employee had the nastiest attitude and didn't want to do her job. When the manager was called over, she was respectful but lacked basic common sense. I ended up going to another Walmart, where they indeed did process both returns. I guess people don't get paid enough to do the job they were hired on to do. I would say let's do better, but let's be for real... this is Walmart. read more

This store is near my office and I stopped in before work one morning recently to get some nail polish. The ENTIRE cosmetic section is under lock and key. I found someone to open the case for me and she took the nail polish from me after I grabbed it and said she had to put it in a security box unless I wanted to pay for it there in the cosmetics section register. It was a $5 bottle of polish. I laughed and told her to keep it, I would order from Amazon. She apologized and looked embarrassed. Walmart will be the death of brick and mortar. read more

This Walmart maybe well stocked, but I would not recommend it to Seniors nor anyone with mobility issues. The handicap carts are POORLY Maintained. This simple thing spoke VOLUMES to me. I called store & push 8 for Human Resources , but it rung for 8 minutes with no pick-up ; I did not want to publicly trash the management but oh well! Cheryl Bryson Monk . This store has no interest in " the business " of Handicap .4. Xx read more

This place is horrible. Avoid at all costs! I would rather throw my money into a fire pit than give it to them. Their auto service is the most rude and the worst I have ever dealt with. Every manager has their own agenda. I will never use their auto services again. read more

HOW IS YOUR SYSTEM DOWN AND BEEN DOWN FOR AN HOUR? No one can do returns or exchanges at this Walmart or the 3 other closest ones. Is this 1980? Do u guys not have a tech team on call? Very inconvenient. Will start shopping at target. No one has hours to wait to exchange something. But your registers are up and running. Glad to see u can take our money but not our exchanges or refunds. read more

Absolutely HORRIBLE customer service in the tire center. Dropped off my car to get my tire patched, one guy told me 15 mins & to pull up in the next lane. 2 mins later, another worker came over screaming at me to get out of the way for other customers. I've now been waiting 5 hours for my tire to get patched. I've called 12 times to reach a worker to see the time it would be done and they keep picking up the phone and ending it. Horrible. read more

To begin, I don't like being accosted by peddlers inside of a store. I don't appreciate being accosted when I walk out of a store by a peddler either. Every time I come into the Sugarland store, the card readers will not read any of my credit cards or debit card. However, I can go to any of the other stores and not have a bit of problem with that situation. Furthermore, the self check out-assistants are utterly useless. They stand around, like they have nothing better to do. read more

Absolutely disgusting! My family came here from out of town. We didnt make it passed the restrooms!! Toilet paper and nasty surrounded every toilet. No soap no paper towels only hand sanitizer. Even an employee came in and made a comment how disgusting it was. As I was changing my young child the noise of the dryer hurt his ears so he had them covered with his hands and a worker looked at us and said sorry kid but I have to dry my hands.... if there had been paper towels in the dispenser this might not have happened. Horrible experience bought something only because we Had to have it and we left!!!! Will not go back unless it is an emergency again!!!!! If you go here use the bath before going!!!!! Nasty store read more

Love this store! All the associates are friendly and helpful. The apparel department is one of the largest from all other local walmart stores. Lots of great sales! read more

This Walmart is ridiculous. And now they want to put glass doors on everything. So you have to wait an extra 30 minutes to an hour just to get a canna spray paint or some lipstick. Every single thing in the store is marked wrong so you get to the cash register and end up paying more 90% of the time. The pharmacy is by far the worst thing in that store. I have only filled one prescription there and for that one prescription I have had to come back to the store five freaking times. They call me and told me they have it I show up and they don't, then they tell me it'll be ready in an hour so I leave come back in an hour and they tell me they have to order it. So they gave me half of the prescription and then I have to come back to that only that Walmart to get it filled. I am so sick of their pharmacy. I didn't want to send my prescription to the Stafford Walmart because that one's even worse but this one is definitely getting to that point. I wish we had other stores in the area and anytime I can avoid going to this Walmart I do it is so irritating that they know they can get away with the worst customer service ever because they have no competition. read more

How is it that there is a line 50 deep and only one cashier ..... and this is not an exaggeration. There is more line behind me... feel bad for the one cashier here because she has no back up and people are starting to get irritated. Not even self check out is open... once again Walmart proves the theory that 50 cashiers station only one is open. ALWAYS. Customer service needs to take some huge tips from target.. read more

Walmart Supercenter - Department Stores Near Me - Sugar Land, Texas

This store, like most other Walmarts, is typically crowded and there are usually far more people than there are checkout lanes open. The store has been clean, for the most part, customer service is "iffy" (an older worker told us that a female clerk had the keys to the video game case, but didn't point her out or otherwise let her know that we needed assistance...he told us to go find her), the Customer Service desk can be hit or miss on friendliness, and the layout of the store is pretty good. read more

Walmart Supercenter - Bought this game for my kid's birthday, get it home, he opened it up, and found nothing but a blank disc! - Department Stores Near Me - Sugar Land, Texas

What a gross place to be in at a time like this. They should have a group of workers constantly wiping registers and self check out stations. Walmart family could give two shits about their worker and customers as long as they bringing in that money. Shopping carts all the tires are all worn off unbelievable. Walton family read more

This Walmart must be doing something different. Maybe it's location based but the manners of most employees are nearly impeccable. Sometimes this is not the case but 90% of the time I receive better than just acceptable customer care. I am able to find attendants who answer any questions pertaining to location of products or the like. Company mobile application improvements: Now that Walmart has an application these questions are more rare regarding aisle location unless I am without my mobile. However, this Walmart price matched their online price without question and quickly when there were discrepancies! They were sweet and I only waited maybe 4 minutes for the self-scan attendant to be free, check, and change the price according to the listed online price. **Please note, this item must be sold by Walmart to be price matched for all my dear deal-loving, coupon-clicking followers :) If I must choose a Walmart, this one is one of the best. So why 4 stars instead of 5? Well...I think most of America agrees 4 stars is impressive for any Walmart as it stands, even with their recent renovations and minor "improvements" recently implemented in many stores. This is simply due to the complete lack of conviction any employee can hardly be expected to hold given the pay vs. responsibility given at Walmart. There is a clear lack of care between authorities and store owners that seems to whisper that sweet song of the 1% community. As long as the store is performing in a certain monetary margin they are well-off. Then there is another gap between management and floor associates which completes the equation that often results in complete and utter dread on most employees mind when the word "work" is said. Will they ever be a 5? Only God knows. They certainly seem to have enough resources to provide significant resolutions for common complaints but as history has shown, as long as one store performs within marginal expectation, I doubt Walmart cares to go above and beyond in the customer care field as a whole until there is a direct competitor nation wide with a physical store location reign as large as that of King Walmart, Conqueror of the Mom and Pop Shop Era. Now that Target significantly lowered prices to the point of competition with Walmart we have seen renovations come to light. The once garage and mothball essence has come to pass. Walmart has upgraded to a newly tiled and automated scenery that carries an air of a once-rich-now-bankrupt car collector who sold his garage to a supermart interested in dominating more than the vegetable market. In the end, my review of this Walmart should stand out. Why? Other Walmart stores employees will quite literally break eye contact or deliberately look away, even changing directions sometimes to avoid another customer question. I understand off the clock employees may do this but at least 3 stores near where I grew up have this issue. I still can not blame them, there seems to be a ratio of approximately 150 customers per employee implemented. Every time I travel nation wide I am greeted with the look of a crushed soul rather than a friendly smile. There are exactly two Walmart locations I have visited in two decades that have employees that don't look like they're being blackmailed and held against their will when approached with a question that would take about 20 seconds to answer. Walmart as a whole has unfortunately set it's customer expectation low enough to foresee a future where Target or a similar brand can one day overthrow King Walmart and reign as Target (or Similar) The Kingdom of Customer Care. Customers have been rooting since the moment they gave up hope for a widespread "Mom and Pop Shop" marketplace, for anything except Walmart because no matter how convenient a store may be, human kind will always long for personalized and unique service, often only offered by the best and highest priced markets that truly make a market brand feel like a friend more than a business. read more

Lost prevention was following me after looking at hot wheels. Manager was also harassing me about how I was going through them.

Non courteous, closed after 7 for exchange/return of merchandise! Thanks Walton family!

this walmart is pretty substantial. nice size and variety is all there. i'm not huge on the self checkout. is kept in good order overall.

The store Manager Deandre is quite the rude guy. I literally just seen him dismiss 3 (black) kids asking to fundraise like the Girl Scouts & Salvation Army (witch by the way makes millions each and every year at Walmart). It saddens me to see someone does kids like the especially when you have the right to just say Yes and help them kids reach their goal but instead it's people like him the keep out black people down read more

if any employee actually smiled and help a customer it would be an amazing event. If you ask for help and it's not the employee's department they're quick to point that out and offer no help to find someone that will help. counter employee in automotive looks like he's in a coma and don't even think about getting assistance in sporting goods. They do not deserve your business. read more

so recently they DO NOT do in-store Pick-Ups for online orders. Only p/u out the back-side of the store.. of the 12 items in my online order - THEY shorted me 3 items without any notice.. One I caught in-store ,,, other two not till I was home. Still awaiting refund ? In store purchase ,, 2 items ring up wrong (over priced). Den of thieves with rude , inconsiderate,, obnoxious unhelpful,, purposefully-annoying employees suggest to avoid this or any WLMT's read more

I hope that no one EVER has a question about a product and has to call this place. I have literally called 6 times, and each time the phone rang for over 5 minutes! Only for someone to pick up, say nothing and hang up on me 3 of the 6 times! Now I know how bill collectors must feel! This is why I shop at HEB and Target because each time I give any Walmart the benefit of the doubt, they show me why I should take my business elsewhere. It's like seeing the potential in a person rather than paying attention to to what they actually show you. Noted...never again, I'm gonna find the good in goodbye forever unless I don't have a choice and I'm in some remote part of this ENTIRE planet where the only store that exists is a Walmart...daz it! read more

"Thank you have good day"... Does anybody know who I'm talking about? There is the nicest gentleman who's a door greeter late night/early morning, he's the best!!! I think this may be the last 24 hour Wal-Mart left in Houston. Great for people who just can't sleep and want something to do at zero dark thirty in the morning, guaranteed to leave with a whole lot more that what you planned to purchase in the first place. read more

Don't go here. Not following mask mandate for customers. My husband went and said there were lots of customers not wearing masks or had them under their chin. Why do they think they should be entitled I don't know? If the majority is wearing a mask then tell the minority to put them on or leave. We will be turning in Walmart for the fine. Going to HEB where they are following rules. read more

This walmart is absolutely TERRIBLE when it comes to the employees . They DO NOT care about the well being , or the situations of employees . They don't treat employees with respect and talk to them very unprofessionally, I DO NOT suggest working here they are very inconsiderate, they do not try to look into the sides of the employees when it comes down to situations . They are very unprofessional when it comes to handling all employees equally , just absolutely terrible. They will most definitely call you when they need you though ! But when you need them ?? read more

How are they gonna lock up items but not have anyone available to unlock what you need. For example, there's a whole make up and shaving product area with their own register and for 30 minutes I waited for someone to come unlock a few things and they never came. I was told to go to customer service and there was a long line, yet a bunch of workers on the floor who couldn't help me. It doesn't help that much of the younger generation working there have no sense of customer service or common courtesies. Infuriating and atrocious. read more

On 12/12/2020 @ 1:24 PM I purchased one Apple 10.2-inch iPad (8th Gen) Wi-Fi 128GB - Space Gray at Walmart.com on-line for In-store pick-up. At 2:36 PM I received the email informing me my order was ready. I left my house at 3:20 PM and checked in on the Walmart App as instructed in the email. I arrived at the store at 3:45 PM, proceeded to the Pick-up Tower and scanned the barcode on my cellphone as instructed in the email. Nothing happened and the cover over the scanner closed. There was no one else at the tower, and no associates were present. I waited for approx. 10 minutes with nothing happening when another customer approached and scanned her cellphone also. Again, nothing happened and the cover closed. She asked me if we were supposed to do something else, and I replied I did not know. After another 10 minutes, she approached the greeter at the door, and he said he would try and find someone to help us. He returned 5 minutes later saying someone would be called to help. Two other customers approached the tower, scanned their cell phones with the same result. After 10 more minutes, a young man showed up and apologized for our wait, he asked our names and looked it up on his hand-held scanner. He then found some keys and started looking in the lockers around the Pick-up Tower and could not find our purchases. He then called someone on the phone and told us that our purchases were at the back of the store in a secure area. He said he had to go find our purchases and he would return when he found them. After another 20 minutes of waiting, he finally returned with our purchases. He apologized saying he had to locate someone to unlock the secure area they were stored in. I asked him why we all got email messages telling us our packages were ready to be picked up when they were not ready. He stated he did not know, someone just sent him over to help us. I thanked him for his help and left the store at 4:45 PM, one hour after I arrived at the store. Walmart is obviously not serious about purchase online for in-store pick-up. The whole point if to save the customer's time, and lessen the exposure to Covid-19. It would have been MUCH faster and safer to simply walk to the department and make a purchase than having to wait an hour for someone to give you what you have already paid for. read more

This review will focus on frames since that's pretty much the only thing I go to Walmart for these days. They tend to have a large selection and good prices, with a decent array of frames from very low quality to somewhat decent. What... no 27x40 picture frames? But that's what I came for... only walmart ever has them. Doh! The more often I come, despite the large selection, the more often I find that the specific item I made the trip for happens to not be in stock. Whats up with that? Also, what's with all the broken picture frames? Is this a shipping issue to the store or are your customers just animals? Ah well, still left with two frames for less than $10 including one odd size that was perfect for something I needed. So awkward success but epic fail at the same time? Despite that I tend to think of this as a better/cleaner walmart... they didn't do so hot on the frames. read more