We needed an item from the case in the personal care section. After shopping for a few minutes nearby, we tried to find an associate. Another gentleman near the empty customer service counter in that section said he had been waiting for awhile. Seeing security cameras on every aisle, I tried waving and pointing to the section where the case was... the lights would flash on, but no one came. Venturing into the store, I found a male associate and asked for his help getting the item. He said he didn't have a key. NOW... wouldn't you think he might find someone who did? I began trying to get someone's attention on the cameras (in every aisle) and singing Walmart, Walmart, we need some help here. NO ONE came. I eventually found a masked associate and asked for her help. She did open the case WITHOUT A SINGLE SYLLABLE OF GREETING OR REPLY. Absolutely ridiculous. I'm glad I don't live in Tuscaloosa and I don't plan on ever shopping at that Walmart again! It shouldn't take half an hour to purchase one item from the personal care section on a Thursday afternoon. read more

Struggled to recieve any help to get into the fitting room. was notified about 20 minutes into waiting that the fitting rooms were closed. we had spoken to customer service twice and it had been called over the intercom twice before anyone let us know. read more

if Walmart on says they open at 6:00 am I go in at 7:45 to try on some jeans. they told me I couldn't until 9:00 when they open. that is stupid! read more

If I could give them a minus 1 I would . I had a coupon for some free hair color I found the color and we went to check out well the girl at the health & beauty register couldn't figure out how to use the coupon , she sent us to customer service . They was too busy chit-chatting with each other instead of waiting on customers when they finally got time to us they said they couldn't do the coupon and told us we would have to go somewhere else . The sad part is the Clairol Company sent us to that Walmart . I will never spend another penny in that Walmart . They have no clue what they are doing !! read more

Terrible service. Was going to get about $200 worth of clothes but there was no one to unlock the dressing room doors. I asked 4 employees for help and none of them would even page someone. I asked for the store mgr and was told they were too busy. Headed to Target read more

This store has been here seems forever and I used to faithfully shop here. That's when it was a great store. Since the rearranged the store it's sucks big time. They tried to make it look like target by placing mannequins and making displays. I'm doing that the clothing area changed big time. Plus size women's area is a joke now. Harley anything worth wearing there. They raised prices in clothing and put bigger brand names in there but no thanks. I'll go to the mall and find better for that much. I was in yesterday to give them another chance and it was disgusting in the produce and meat area. And, there was hardly any lunch meats or meats at all. The shelves look so sparse it's unreal. Every time i eat been in there in the last two months I've hoped it was better and it's not. It's worse. The workers and you helpful and rude. The makeup section is a joke. It looks like someone ransacked the place. You can't find anything. The store is nasty. I'm done with this place. I'd rather go to another city, and I do just that, to shop at a Walmart super center. D read more

I have never been to an Auto Center that takes 4 hours for an oil change and a single tire. The work order was done wrong twice. Had to wait an additional hour for a tire to be installed. Won't be coming for service ever again. This is ridiculous. Still proceeded to put them wrong tire on. Have to wait an additional 30 minutes for it to be corrected. What's hard at looking at the other tires to confirm the tire size‼‼ Then have to pay a difference. Informed manager Ken of issues which he wasn't aware of. Was supposed to get a discount. Still paid same price i did for the wrong tire read more

R and I came in here to get a couple of things when we were passing through AL on the way back to Atlanta. Lots of parking spaces available in the very large and free parking lot. This store was the dirtiest Walmart I've ever been in. It didn't look like the floor had been cleaned in a while, and the restroom was very dirty. Many shelves in the store had random things on them, things that didn't even belong in that area - kids' shoes in the candy section, and cleaning supplies in the checkout line. At least the employee at the register wished us a nice day! read more

No registers open only 1 self check out person. Cash only registers had no cash to disperse.

Absolutely the worst Walmart!!The workers are all rude and are literally just standing around. The ones that do the online grocery shopping will push customers out of the way and run all over you. The workers upfront are extremely rude. Tried to go to a self checkout that I stood inline for over 5 minutes to go to just for the lady to say no you have to go to one of the registers with an employee because you have to much stuff. Ummm excuse me you only have one of those open with a mile long line! I only had $50 worth of stuff! They are also always out of everything!!! Save yourself the trouble and go literally anywhere else! This store needs yo get some management that knows what they are doing! read more

Covid vaccines are hard to find in the state, but thanks to the Walmart app I was able to schedule an appointment at this location. Before traveling to the store, I called to confirm my appointment with the pharmacy. Once I arrived, I checked in with an associate by giving her my name and appointment time. She then checked my temperature and gave me a form to complete. After this I went to the counter and gave the pharmacy technician my ID/insurance card, verified my medical information that I gave on the app, gave me my vaccinations card and scheduled the appointment for my second shot. Next from there another associate took me to the vaccination are where I was given my vaccination. After the vaccination I had to sit and wait for 15 minutes to see if there were any reactions. I'm pleased with the process and excited that I was able to get my vaccine! read more

Awefull customer service!!! Shelves are never stocked. Only one check out lane is usually open. You have to use the self-services ones. I asked to speak to the manager and was ignored. I then called the store from my car, and the call was never answered. It is the worse Walmart in which I have ever shopped. If I could give it negative stars I would. read more

when they actually give you you're pickup order it's good but they delay it every single time so you never know when you'll actually get your groceries. they also don't tell you it's delayed until the time you're supposed to pick it up so you're already there. so annoying read more

It's alright, I mean, it's Walmart, medium prices, medium customer service, what did u expect?

Absolutely trash. No Apple Pay. What year is it?? 2005? Cannot take cards manually. Not happy.

I have nothing but trouble when it comes tothis walmart. Tried calling to order cupcakes, for my son's birthday, for over 2 hours! NO ONE ever answered the phones. I tried a few different departments even customer service. Could not order online either, kept getting an error. I took my business to Winn Dixie. read more

Horrible. Used online order system. $377 order. Took 35 min to bring order out. Then another 25 minutes to scan all the items. Several came out damaged and had to be exchanged. I could have just walked through the store, picked up the items and walked through the checkout. This service for online purchases and pickup is a waste of time. Don't bother using it unless you want to waste a bunch of time read more

This store is ridiculous, they are out of stock on so many items all the time, store is in disarray. Their new app cant be installed on my android and I cant access the old version because of the stupid blue update screen wont go away. I uninstalled the app and will now do grocery pick up elsewhere. Walmart CEO's need to get their heads out of their rears and fix this. I'm sure they are losing customers because of this but I truly don't think they care because they have so many. I will shop Target now. read more

I hate Walmart, I really do. Not for its labor practices or politics or anything like that (I try to stay away from those issues!), but just because going to Walmart really sucks. The husband and I made exactly one trip here for groceries, and it was jam-packed on a Saturday night. Selection was ok, though I really prefer to choose my own produce instead of everything being pre-packaged in plastic, but prices are not noticeably any better here than anywhere else, in my opinion. As others have mentioned, the checkout process is the most painful point of any Walmart trip. The husband and I waited in what was supposedly an express lane for about forever. The cashier seemed to be doing her best, but honestly, she was just not that fast or accurate, and it was killing the whole line. We only realized the following day that while she had scanned our packages of mozzarella, that bag hadn't made it off the spinner where bags are loaded. The husband point blank refused to return for a refund, if that tells you how much we enjoyed our Walmart experience. And of course, this is a super Walmart, so the store is huge and it's guaranteed that whatever you're looking for will be as far away as possible from both where you are now and the door. Also, selection is not great -- looking for a better windshield sunshade, there were just two types available, and most on the shelf were just variations on the kind I already had that didn't stay up. So, if you really need a Walmart, well, here it is. But despite living around the corner, I try to avoid it as much as possible. read more

Went here 3 times this weekend as I worked on getting my kid moved into college. There were only a couple check out lines and each one was super long, 20 to 30 minute wait. The last two times I tried the "20 item or less express line" hoping to get through in a reasonable amount of time. No luck, each time there were customers with 50 to 100 items, shopping carts overflowing, in that line. The checker didn't bat an eye while spending at least ten minutes checking out each one of the people who clearly didn't belong in the "20 items or less express line." When I finally got to the front with my 2 items, the checker managed to charge my card twice. I was then told I would need to go to the service desk to get a refund, another long line with only one person working the counter. The next three years of school shopping will be at Target! read more

I am a small college college student who just bought two large pieces of furniture from here. I was by myself and was offered zero help to get them into my car. I was in the parking lot for two minutes trying to lift one of the packages into my car because it was so heavy. I was offered no help by a single worker, when about three walked past me and saw me crying in frustration. I am so upset and had to call my brother to come help me. I did not expect most people to offer to help but not a single person offered anything, all I got were stares. My brother had to bring three friends to lift these boxes- just to show how heavy they were. read more

On Sunday, May 9, I ordered several items from Walmart. I ordered for delivery, and made one order. They divided it into two orders. I received a message saying the order was ready for pickup. I don't drive, so a friend drove over to pick it up. she went but there were no curbside parking spaces, so she left. I was on the phone with the manager when he posted that it had been picked it up, while he was telling that he would take it back in and I could get it later. Now I have received nothing but paid $103.18. I would give this a negative rating if I could. read more

Normal Walmart just don't call they don't pick up they transfer you around they don't want to deal with you and they don't care about wasting your time read more

Walmart is the filthiest store I've ever seen. Employees act like working is too difficult so they stand around and ignore customers. Beyond slow to check out. By far the worst Walmart in the U. S. read more

I shop at this Walmart all the time. The store is not filthy and I always have a good shopping experience. Walmart always have what I'm looking for. Plenty of self check out lanes. The only time I've seen long lines is maybe during the high traffic times, but still not bad. It's a super Walmart so common sense would tell me there is going to be a lot of other people shopping, so during busy times lines may be a little longer than usual. This is a nice Walmart and I would recommend shopping here. Unfortunately, a store can't please everyone. read more

I remember when this Walmart first opened. I was so excited to buy school supplies there. I was going to be in first grade. I'm 27 now. That's how old this Walmart is, and no amount of renovation seems to cover that up. This is drabest Walmart I've ever seen. read more

I am visiting Tuscaloosa and am not at all impressed with this Walmart. The selection of items is okay, but the employees that I have came into contact with are not friendly and definitely do not go out of their way to try to be helpful to customers. I feel like employees can "make or break" a business and maybe someone in charge should have a pep talk with employees about how to interact with customers. read more

This Walmart is extremely understaffed. You can never find an employee who knows where anything is at. After 7pm the lines are extremely long! Walmart has around 30 cash registers and only 4 will be open at any given time. Yesterday I stood in line at 8:30pm (I checked) and didn't leave until 9:15pm, crazy. read more

It's so BIG. But then again, it was only my 2nd time ever in a Walmart. I grew up in the city, we didn't have Walmart. But it does have A LOT of stuff. It's pretty clean, but since it's so big it can take a while to find a few items. Check out was fine, parking easy. I won't be making this my go to spot, but if you need something cheap it's not a bad place to go. But I always end up coming back with more than I needed. O well. read more

Thy have over twenty lanes, yet they never have more than five open at a time. If your time is worth more than .97 cents then avoid this store! read more

Every time I come in here the majority of the employees are extremely rude they think they're better than you for some reason and they're never that helpful however today I went in to pick up my son's 5th birthday cake and a week ago is when I put the order in I was very specific very detailed the phrase Happy 5th birthday and his name up to only putting his name on it and big yellow letters and when I tried to talk to her about it it was an older lady she was extremely rude trying to tell me how their policies were however a week ago when I put the order in everything that we had talked about was no problem read more

They need more registers open during rush hours.For this reason I enjoy going to the Walmart on Hargrove Rd.

The Walmart in Northport and in Tuscaloosa, AL are never stocked when I go in. Most the workers don't even won't to check on items to see if they have then in stock , if not on shelves. Don't even try calling the store to check on seeing if they have something your looking for , YOU WILL BE ON HOLD FOREVER!!! Very disappointed !!! Even though Walmart may have better prices , I go to other places where prices are higher to get groceries and other items that are in stock and better customer service. read more

Where do I start. This place is FILTHY. It's always hot in there. Never fully stocked. No one to help you. No one to check you out. And bad attitudes. To me this reflects managers because if you are allowing your team to act this way it says a lot about you and your business. read more

We placed an order for the Walmart in Tuscaloosa, Alabama for 5 gallons of black paint. We attempted to pick up the order placed on the day prior to picking up and they could not find our order with the order number, email associated, or even a screenshot of the email with the name of who would be picking up and all info they should need. Ben, Kathryn, and Emily all were associates or assistants, I'm not quite sure what they were. They obviously cannot do their jobs adequately. I would suggest just going a little further to the Northport, AL location. You will save a headache and won't be disrespected, but treated like a valued customer. I had to come back and edit this because I was just informed that upon trying to pick up this order with all of the info that I previously mentioned, my associate was referred to as a "the problem." Ben apparently called to TRY to figure out how to get this order and he said, "I'm taking care of the problem." This was referring to an order that was payed for and innocently being picked up by one of the kindest people that I know and one of my associates. This is incomprehensible to me. I will drive out of my way to go to the Northport Walmart where people are treated with respect and treated with as much respect as they are given. Just disgraceful.. I'm not sure if they are aware of what century we are in, for lack of better words befitting a place where innocent people may be reading. I thought about posting of Google but I'm hoping that Walmart will strive to make this location rise to its standards. From the other bad reviews, this doesn't seem very hopeful.. you would think that a company this size would be able to have a better grasp on quality control. I hope that this location treats their employees with more respect than they treat their customers or it would just be a complete failure, to say the least. This may be why they all seem so miserable and it just trickles down from there. read more

4 cashiers open 30 people in line, meat case leaking on the floor, awful cashier. It could be better if employees cared and managers scheduled better read more

After checking this website to make sure Walmart was open today (25 Dec 15) I drove down to pick up some last minute gifts only to find the doors locked and the store closed. How hard is it to post the correct hours of business???? By the way, while I was there several other people pulled up to the door and were surprised to see it closed too read more