Excellent products and service! We have been going to Sun…read moreglass Hut for Years and never disappointed This location however, has Stephen! So kind and courteous plus very knowledgeable We will definitely return!!

Terrible experience at this retailer in Uptown. I will never go back, and recommend everyone else…read moreeither buy online or at Macy's. I received a pair of sunglasses as a gift, they didn't fit my needs, so I went into the store to exchange them. The customer service was cold and suspicious, and visibly annoyed that I was even in the store. I didn't find a pair I liked, and felt uncomfortable, like I was doing something wrong, so I left and decided to return another day. This time a kinder employee helped me find a pair to try out, I expressed my uncertainty, but wanted to leave with something I could think on, and believed that I could return them if I changed my mind. This employee never said anything to the contrary. In the end, the pair I took home allowed too much sun in around the eyes. I decided to go back and exchange them for a closer fitting pair. (I've never had a pair of expensive sunglasses and wasn't quite sure how to get what I was paying for). Again the customer service was very disappointing and almost rude. First of all I was told completely contradicting information about their products than I was the last two times I'd been in the store. Confused, I asked for clarification and help navigating the hundreds of products available, and this rep reluctantly humored my confusion and helped me in a cold, too-good-to-waste their time on me way. Yuck! Again, not feeling totally convinced, but finding a pair that seemed closer to my needs I decided to swap these ones out. At this time the rep told me I better be sure about what I wanted because I wouldn't be able to exchange them again, this sale would be final. When I asked questions to understand how that had become the case, (I've never been told a sale was final when paying full price for a new product - even if it is with gift credit) I was told that was the policy. And when I said, I didn't know that was the policy, the rep told me that it's on the website and written on the back of the receipt. And again, as if this was all my problem, and this person could give a shit that it was upsetting and confusing to me. As a paying customer I expect a certain amount of respect, patience and kindness. I understand that companies have policies for reasons, and retailer representatives should understand those policies and have the people skills to communicate them in a way that works for the customer. Sunglass hat failed on all accounts.

Good service and quick good service. Got glasses quickly and efficiently. Staff was helpful and…read morecourteous

Went to get a visón test with their optometrists and they were all so nice and answered all of my…read morequestions, this was my first time doing a vision test and everyone is so helpful. They were able to take my Presbyterian centennial insurance. We traveled 3hrs away and had our pup with us, and they were so nice to give her a treat while we waited :) thank you so much to everyone there As for the glasses area next door they were super packed so we waited for a little bit and unfortunately my insurance didn't cover lenses so we ended up going somewhere else, but they were really nice and there were so many glasses to choose from.

it's all about service after the sale. Every time I have a problem with my glasses or frames I can…read moretake them here and have the issue taken care of. Except of course when I needed a lens replaced - that had to come from Oakley. It's definitely the service that keeps us coming back.

There is a stand out crew at this Oakley store who pulled me back from the brink of becoming a Ray…read moreBann fan. I was teetering on the edge of switching over from my favorite brand of sunglasses (Oakleys) because, lets face it, Ray Bann has some sweet frames these days. But nothing compares to the great service I get from Deseree and the other good folks at this Oakley store. Whether they are making a minor fix to one of my frames, or helping me find exactly the right choice for a new pair, I am always happy that I've brought my business to these pros. Deseree knows me so well that she is able to head off my impulse buys and makes sure I'm COMPLETELY satisfied with my choices (I'm a terrible impulse buyer when it comes to sunnies). She really goes the extra mile, even locating frames no one else can find and bringing them into the store so I can check them out. You can totally trust that these folks care about their customers and will put you in the absolute best pair of glasses for you. Thanks guys! I'll be back again!

1st time trying Warby Parker. Entered store at 11:00 AM. there were two customers on the floor, and…read moretwo employees behind the counter helping them. There was never a nod, welcome, or be with you shortly. I looked for a kiosk where maybe I was supposed to take a number but none existed. After several other customers entered the store and were helped at once I left. WP came highly recommended, but I'm not a fan. I'll go elsewhere for my glasses.

The service was subpar. Wanted to try something new but instead felt rushed and one of the ladies…read moreworking failed to check back on us. Her attention was clearly diverted to a laptop, which gave the impression that the task was more important than serving us. The final interaction was impersonal, said thank you as we walked out with zero acknowledgement from her. I do not recommend based upon customer service. We will stick with our previous optical provider.

Went in to get some lenses replaced ($94) on some old Oakley's I had. Ordered them on the 19th and…read moreare still not in. It is now the 5th of January. Tried to get a refund to just go to the Oakley store that has them in stock ($134), but was told they had to wait for them to get in to get the refund.

No throwaway glasses here…read more Polarized sunglasses are a minimum of $99 and up. :/ No lucking finding much that was polarized or that even looked okay, too few to pick from their kiosk location.

OBSESSED!! This…read morewalkable old town is full of fun and fantastic finds . Makers , street vendors , food, rattlesnake museum , live music , vintage , tea house , coffee, jewelry and sooooo much more . The architecture is beautiful and so is the community here . Very laid back , highly recommend the night market if you want to avoid the heat . Had no issues parking ( paid) and there are restrooms in the parking lot . Adding this place to my list of gems .

Very touristy, but still a nice stopover for your Route 66 journey. We were on our Chicago to…read moreSanta Monica journey with a goal of seeing as many things and stopping at as many places as we could. We did not stay long, just ate and got back on the road. But its still a nice place to say you visited, took a photo and checked off the list.

I called to make an appointment. I am insured under two different eye care insurance companies BCBS…read moreFEB Vison and Tricare. I was told. Neither insurance was accepted even though it is advertised on their website. Need to remove those insurance logos from your website.

Doctor Renee Fuemmeler is Fantastic!! I had a foreign object…read moreembedded in my left eye Doctor Fuemmeler took the time to explain what was next , applied numbing medicine and removed object restoring my eye. She has the touch of an angel and I felt no pain or discomfort at all She has a new patient for Life!! Receptionist Kyla was terrific and got me in with no appointment!!

Always have enjoyed shopping here, and walking around. There's a nice variety of stores to visit…read more Recommended

Security are a whole other level of unprofessional and disrespectful. The head security is very…read moredisrespectful to customers when asking questions and is rude. Other security guards were helpful but the head of security was not. Extremely unprofessional and goes on power trips. Malls are fine but security ruined my overall experience. Even on Black Friday!

Dr Eric Tran is easily on par with my former optometrist in NC, who was at that point was the best…read moreoptometrist I'd ever seen in my life. Dr Tran is kind, caring, understanding and actually listens. I highly recommend him if you're looking for an outstanding optometrist in the ABQ metro area.

I'm so surprised by the bad reviews because Dr Berry and his whole staff are so friendly and…read morehelpful! I didn't wait long when I got in. The tech was very knowledgeable getting me thro all the exams before seeing Dr. Berry. That man is smart and very nice! Definitely would recommend!!