Worst customer service I have seen. The gentleman who answers the phone at the call center is rude…read moreand worthless.

My rating would be zero if I could. Thus is not based on the office or personal in Boone, NC. They…read morewere very friendly and kind. I went in on 09/07/2024 for an eye exam and also bought a pair of glasses. Ms Joann was very helpful and pleasant as was Dr Emily Skully. Joann correctly figured my cost and I paid that day. One month later I received an additional invoice stating I still owed $161.40. After a 4th notice in early December and a threat to collect. I once again contacted Ms Joann in the Boone office. She assured me I only had to pay the original cost on 09/07/2024. She also found that her billing department refiled differently which was in error. Long story short, it took me several calls to billing over a period of another 4 months. Each time I called I got.the same story from each different person. It was turned back to my insurance and they were still waiting on them to respond. Even though my insurance stated the they did received the claim 3 months after it was filed (or so I was told), and replied 2 days later (6 weeks ago). During my several calls to billing, I had asked to speak to a supervisor, the standard response was that the super was busy but would call me back ASAP. 8 times and I never received a call back. After so many calls I was finally able to reach someone with intelligence. They did not resolve my issue so I once again I contacted Joann in Boone. She kept me.on the phone.as she personally rectified the situation and was able to resolve this and issued a refund that day. Finally 8 months later it was done. The billing department I had to deal with all those months were the most rude, incompitent, and noncaring I have ever seen in my over 70+ years of living. Thanks to this experience, I will never use this company again. Amen

I'm from out of town. I Just visited today due to a potential serious concern. They were fantastic!…read moreSaw me same day and quickly and thoroughly checked everything. Very kind, professional and efficient! The entire experience was wonderful. Thank you WCEA!

I love these guys. They are the best. My sight is 20/200 I would be blind with out them. I take my…read moreentire family to them. Mom had cataracts after surgery she hardly ever wears her glasses,

DR.Johnson is great. Both my self and my husband are very happy with her. She takes the time to…read morereally check your eyes and she cares.Also answers any questions you may have. We highly recommend Dr. Johnson.

From the owner: A full optometry and optical store guided by Dr. Maria S. Johnson who has 21 years experience under…read moreher belt. She is medically trained to treat glaucoma, macular degeneration and diabetes. Our optical store stocks high end lines from around the world. We carry both olthalmic and sunglasses in our store! Stop in and "see" the difference a privately owned small business can do for you

Good selection, awesome employees, Prices are a little high and be prepared they don't have…read morenicotine products besides RAZ vapes for $22. They also lack in order online and pick up in store feature. They really should add it

Very convenient, clean, and it's always open. Workers are nice but prices are high. They have a…read moregreat selection too!