First visit with Dr.Casey and I was very pleased She was…read morevery thorough and pleasant .staff was great.

My last contact ripped before expected and I had to wait 2 weeks for new ones to come in.. Called…read more10 places for a pair and no one wanted to sell me any. Called Chicopee eye care and they gave me a pair for free! I was out of hope and was worried to drive with bad eyesight, thank you chicopee eye care!

I stopped in Friday morning 3/7/25. A lens had popped out of my frames. I expected to leave them…read moreand having to come back. The associate said to give her a couple minutes. She came back a couple minutes later and said I was all set! I asked how much, she said no charge. She wouldn't even let me give her a tip! Amazing customer service and I highly recommend them! Thank you!

I love coming here. I have been coming here for 4 years and always had great experiences. Do not…read moreforget your health insurance cards and Photo id. very important to have otherwise they wont be able to service you. Thoren has an amazing selection of eyewear. I love supporting a local small business. Plus they accept masshealth! -Niki

Great value and great service. I am very near sighted and I was told by friends that for the eye…read moreexam and two pairs of glasses with nice frames I would pay at least $400. I tried Sears Optical at the mall and the total cost for the eye exam and two pairs of polycarbonite glasses with AR coating and nice frames was $270. I think I got a good deal. The elderly gentleman who did the exam was very patient and easy going, answered all my questions. The salesman out in the front worked with me to get the very best deal I could, taking advantage of sales and specials. The only complaint is it took 10 days to get my glasses, I expected to get them sooner. Maybe 10 days is average , I don't know.

I needed a nose pad replaced. The technician there was so helpful. I will definitely go back.read more

Needed a new pair of specs so this is where I went. I knew about this place because my Uncle sees a…read moreDoctor in the same building. They have a decent selection of guys' stuff, which is cool because a lot of places I went to cater more towards women. The person that helped me was a guy named Paul - he was really great in helping me find not only a pair of glasses but a cool pair of sun glasses as well. Getting glasses can be a little stressful since it's not something you really do all that often, but Paul was really knowledgeable and was able to answer all of my questions quickly. I'm very happy with both pair of specs I got and I would definitely recommend going here if you are in the area.

Just purchased a new pair of reading glasses from Campus Opticians and I'm as happy as could be…read more Nice selection, nice atmosphere, and conveniently located, right next door to Springfield Eye Associates (i.e. my new optometrist). Paul, the optician, was helpful, attentive and very professional. I would recommend this shop to anyone looking to purchase a new pair of glasses.

I don't know what happened to this place. When I first got my glasses 2 years back everyone knew…read morewhat they were doing & it was organized. The communication was there. Over my last few visits it's just a mess. Rather their system is down or the receptionist is all over the place or the doctors themselves don't seem confident in their work. They got excited when they told me one of my eyes had worsen and the good news was that at least I have the same prescription for both eyes. Like cmon. Be better, do better.

Rude and unfriendly. Optometrist was 20 minutes late to come into exam room then I was FORCED to…read moreaccept a script for a brand of contacts I had zero interest in then when I asked for my eyeglass prescription so I could buy frames without Vonhamme's 200% markup they were rude then too. I'd give 0 stars if I could.

No privacy when trying on glasses. Manager is very rude and not concentrating on the customer…read more Return policy is not liberal.

Ordered a pair of glasses. They said 2 weeks but usually shorter. Called and they said the glasses…read morewere shipped. No call glasses were in.Called after 2 weeks same answer glasses were shipped. Showed up at the store 2 1/2 weeks manager called the distributor glasses were lost . Why didn't they follow up after the 1st,2nd and finally the 3rd. Poor business practice.

Since the change I've experienced long wait times and discrimination by doctor and some of the new…read morestaff. I've scheduled appointments for example 2:00pm and arrive on time and doesn't get seen until about 2:45pm. Once meeting the doctor she interrupts when your describing your symptoms and when touching you she's not giving you the same treatment as the last client before you and barely wants to touch you. I've believe in giving people benefit of a doubt but when it's displayed on several times then there's a problem. Too many apologies isn't enough for poor customer service and how you pick and choose who you want to serve. And not valuing customers time and money spent in health care insurance and quality. Racism is shown so often when I come and I definitely miss the previous owner and doctor. I will be searching for another eye care specialist. I should be leaving a doctors office at 3:45pm when scheduled for a 2pm and is on time. As a social worker this is unacceptable.

I went in for the appointment and got everything done. Did take a month to get in but they said…read morethat people cancelled all the time and I could get in sooner if put on the list. Had my original appointment because they never called. The major thing is I went in to get new frames. They didn't have any available that I liked because they were limited being on mass health. I found some that they said they would order because they needed new inventory anyways. Said they would call. After more than 6 weeks, nothing. I called to ask and they said I had to make an appointment to come in to see if they were there. I am sorry, why should I have to waste time and money (for gas used) to just see if they were there. They couldn't find any note that I saw was written. I am doubting now that they even had a wait list for cancelled appointments to get in sooner. Not recommended.