The BEST optometrist in Columbia,SC bar none. They use the latest eye equipment, have the BEST…read moreprices and truly look out for their patients.

The dr. was very thorough in making sure my new prescription was best suited to me. I had little to…read moreno wait times and staff was kind as well! Also, affordable!!

In 2028 my wife I and each bought one pair of frames, lenses, and clip-on sunglasses from the store…read morein Forest Acres, and then a couple of years later we updated the lenses. Our first sets of frames and lenses were fine, even though my clip-ons were too difficult to put on while driving. The service was fine. However, when I updated my lenses, I got the lousiest lenses I've ever bought. The expensive coating began to scratch and peel within 4 or 5 months. This was during the pandemic, so I didn't really have any recourse. I'll not buy light-changing lenses ever again. Today my wife went in for a replacement of her magnetic clip-ons and they told her they had no record of her buying them there. We haven't shopped for glasses anywhere else since 2018. They suggested my wife forgot that she bought them where we get our exams. It was all on my wife, not on the store. We failed as customers. The clerk was very pleasant and responsive, but the manager couldn't have been less interested. She wasn't curt; she just didn't care. We'll not be going back.

Was satisfied with Folline for over 20 years. But during glasses adjustment May 18 2022, my lenses…read morewere broken by employee doing adjustment to frames. Folline would not own up to it as their mistake. Said they were already broken. You think I would know this, the glasses are 'in my face' 12+ hours a day.

Update: they give me a refund to my HSA for my exam and retina scan. Although they did ask me to…read moretake down my review. I'm not taking it down entirely because they couldn't explain why their prescription was so different from Lenscrafters. At first, they tried to say LensCrafters doesn't have real eye doctors but I showed him that an OD checked my vision. So, while I'm happy I got a refund, I'm not happy with having no good explanation for the difference.

Worst service ever. After 15 years as a loyal customer they changed management and clearly failed…read more I scheduled an appointment less than 3 weeks ago. Show up today and told that my appointment had been automatically cancelled. No effort made to see me. I won't go back. I won't refer anyone there. SO sad to see a good business go downhill so quickly.

Great and friendly staff compared to the staff inside Walmart. Really cheap prices tooread more

THESE PEOPLE CAN NOT GET IT RIGHT! Strike One: The original…read morepair was lost in-store somewhere between receiving and optical center Strike Two: Replacement pair delivered with black dots on the lenses - failed quality control STRIKE THREE: They billed me for both pairs.

Great team that really took care of my needs and answered all my questions thoroughlyread more

I have been wearing contacts and glasses since I was a teenager. That being said, yearly eye exams…read morehave always been something that I have had to do. This was my first visit to America's Best - the name definitely doesn't match the experience. This is like the bus depot of eye exam places. Nothing about this place is nice. My day started by checking in with the front desk for my appointment, and this very disorganized lady acted like I was speaking Swahili. I had to repeat my appointment time 3 times, and follow her to two different computers. I then sat on a nasty metal bench in a bus depot style waiting area, then got put through a few automated tests in a bare room with someone that didn't seem very competent. I then went back out to the bus depot waiting area, and the doctor called me into a room. He didn't even dilate my eyes - despite me being prepared and accustomed to that procedure. This was a big red flag to me. Back to the bus depot waiting area, I then got called to the optical store area for a pretty heavy sales pitch from the eyeglass salesman. It was very clear he had a quota to hit, and saw me as his next target. I ultimately ended up buying glasses from him, but it was probably the heaviest sales pitch I've ever received for something so necessary. The funny thing about all of this is that I never saw anyone wash their hands, or introduce themselves. This place makes money by moving as many people as possible through the system. Overall, I will not be back to America's Best in the future. There are much better and nicer offices in Columbia.

Went in for a SCDMV eye exam and the information was never submitted to the SCDMV, I had to take…read moreunpaid time off from a new job to go to the SCDMV to renew my SCDL because it never got submitted! Would not recommend this business if you need an eye exam to renew your SCDL, it will not get submitted, just plan on taking time off of work and making a trip to the SCDMV

The entire visit. Dr Zuba and his staff are so kind and professional . Dr Zuba does an excellent…read morejob with your eyes and making sure you get the glasses you need so you can see everything as needed

Dr Zuba was easy to talk too and explained everything in simple terms. They have the new machine…read morewhere it takes a picture of your eye instead of dilation and that awful puff of air. Insurance had a $39 co-pay but I'm happy to do that vs the air puff and pupil dilation . The staff was very friendly and not pushy with buying frames.

Tyler was great. Customer service A+. They have a great selection of glasses. Very knowledgeable…read morestaff

I made an appointment which they later rescheduled but getting in on a weekend is always hard task…read moreso ‍. I was checked and had an appointment with the ophthalmologist who told me I had the option for a small prescription as I still have 20/20 vision. Then the sales lady pressured me into getting some glasses that I was assured would be free and covered through my insurance, where they then proceeded to charge me over $400. Needless to say I was unimpressed with their tactics. I did opt for a cheaper lens made out of like plexiglass or something. Still costed me over hundred dollars out-of-pocket. Also, the sales associate who checked me out, did nothing but talk bad about working for LensCrafters the entire time and insisted I hook her up with a work from home position like I have. Was very unprofessional. Right after I left I called to just cancel the order because the glasses were optional and not really needed and they basically said no after an extended hold. So I'm sure that if you go they will you over sell you on something you don't actually need and you'll leave regretting ever going.