Very kind. Linda listened attentively to what I was looking for in glasses frame. She chose two for…read moreme to try on and offered to look for more.

I broke my glasses in half, and tried calling around to a bunch of optical stores to make a eye…read moreexam appointment and to get new glasses. All the places I called said the next appointment wasn't available for 2+ weeks. I finally called abc optical and they had an appointment available the next day! Thank goodness. The eye exam was very thorough and went great, and I was able to pick out some cute affordable new glasses. They were ready for pickup within 4 days. Both of the staff were very nice and helpful, I'd definitely recommend this business! Also they have a military discount on the frames which is a plus

Superb customer service!…read more I went in twice to repair my glasses, which were from another place. Both times the staff was courteous and fun to be around. Since I was there twice, I got a good look at their merchandise. They have frames which are astoundingly unique, made from materials like buffalo horn to wood or high-grade plastics, and are patterned like no other frame you have seen, especially not in El Paso! You don't get your gaudy D&G or GUESS standing out from a mile away. Instead, you are able to acquire fashionable, beautiful frames for everyday wear, as well as prescription sunglasses. I recommend you check them out--you will be glad you did; that is, if you like quality frames and individualized, tailored to your wants and needs, customer service.

I fixed all of my old sunglasses. Great and fast service! the price was good and the communication…read morewas good, I highly recommend

Always attentive. They do an outstanding job to meet your eye-health needs. The staff is extremely…read morehelpful and friendly, and they always follow safety protocols and procedures. Highly recommend.

Terrible service, terrible product. I'm not going back there for anything. I had an eye exam and…read morethe prescription they gave me was not suitable for glasses.They made some adjustments and it came out worse. And I had to wait two months to have an appointment because I had to see the same optometrist who had seen me before. I was never happy with glasses.After 6 months the lenses of the glasses started to crack. During the waiting time, I lost my glasses. When they called me, two weeks later, they wanted $150.00 for not having the frame.Paying for a product that wasn't good from the start, no way. I'm just saying that I won't go back there.

I like to start off by saying after seeing 3 different doctors (ophthalmologists), 2 at Envision…read moreand 1 at Southwest Eye Institute my prescription was wrong. The second doctor even yelled at me in the exam room telling me he is not interested in what I had to say while I tried to explain why I am there. The doctor at Southwest dismissed me saying I was seeing streaks on their lens machine and that it was as good as it was going to get with my prescription. For two years I struggled with my prescription making it hard to see. I remembered I went to see an optometrist back at El Paso Eyeworks located on Gateway w. I recalled I saw clearly after my exam, so I reached out to her. I saw the optometrist (Dr. Syndy Maynard) this past Saturday, and she listened to my concerns. Turns out, 3 doctors (ophthalmologist, all male), could not figure out that I now needed bifocals. I told these 3 ophthalmologists the exact same thing I told this optometrist. That was the change in my vision. I never had to wear bifocals before. These previous doctors could not figure out or care to figure out that hey, maybe we should take her seriously and investigate just a little further. Two years I was struggling to see! One doctor listened, cared and helped make the correct diagnosis. I am forever grateful for Dr. Maynard and strongly recommend her!

Dr. Gabriel Martinez is a fabulous doctor! Not only is the establishment conveniently located but…read morethe staff are exceptionally inviting and kind to their guests. Their hospitable efforts made the entire process feel comfortable and easy while their attention to detail and dedication in sanitation furthered my experience as being a safe one during this troubling time with Covid. I would highly recommend anyone to this business any day! Thank you Dr. Martinez and everyone there at El Paso Eyeworks!!

I had to reschedule. They rescheduled me right away. I was an hour early to the appointment…read morebecause I was done early with my previous appointment and they made an effort to fit me in. Everyone was super nice and professional. The doctor was amazing. He took the time to listen to my concerns and answered all my questions. Great doctor! I had the opportunity to go to another pricier business on the Westside, but this place beats any other place hands down. They have great in house plans that cover everything you need. so glad I decided to come here!

The staff, in general, was quite professional, courteous and friendly, and the Dr. was polite and…read morethorough. The selection of frames was quite large, with a surprising amount of the lower priced options. Glasses came a day early and the adjustment was quick and properly done. Definitely recommend!

Amazing Dr All around yes the wait is long but that's because A he is the only Dr atm and he is…read moreExtremely through with his examinations which is great because now I really do not have issues with my Rx.

I am so surprised to see negative reviews on this office…read more I cannot say enough good things about this office, definitely one of the most professional, friendliest and clean Optomatrist office I've been into. The tech was incredibly sweet, thoughtful and made sure to wipe down any and all surfaces I was going to touch. As for the doctor, he was very professional and made sure he had a thorough health history on me, did the exam and explained to me clearly what was going on with my eyes as well as how to get use to my new prescription and made sure I did have time for any questions. They have a wonderful selection of glasses, I look forward to receiving my new glass. I HIGHLY RECOMMEND THIS OFFICE DOCTOR AND STAFF.