3rd year using AB Rowlett location. Staff is amazing, friendly and knowledgeable. Definetly…read morereccomend for all your contact/glasses needs. Little over a week from exam and have picked up 3 of the 4 pairs of glasses ordered for myself and daughter. Very pleased with glasses and visit. They took care of all adjustments and got us right out the door. #lovemyframes

I have been to several Americas Best locations and not all have been great until Rowlett UNTIL I…read moreencountered LeVon D. general Manager. She was so rude and condescending it made me physically ill. I have to take my adult autistic son and she made the experience unbearable and will be looking for a whole new place of business for my son. Americas Best please do better. She can't be an asset to your business. Sorry for any special needs customers. I would never refer anyone to them again.

DOWNHILL!! Newbie employee couldnt even tell us which are women frames and which are men's. He…read moremumbled horribly and was not shadowed by a seasoned employee. He could answer no questions. We were there forever, and left with his $900 quote ... and that was with a 50% discount and no blue light. Other employees were dealing with a customer unhappy with a quote they would not honor. Ageism is rampant at this location and we've been loyal customers for a decade. We walked away, and won't ever be back. We will tell our friends to stay away from this Firewheel location.

Let me start by saying, please read the reviews on every platform before using scheduling an…read moreappointment here. The doc was rude, unprofessional, and unwelcoming, an absolute grotesque bedside manner. The so-called eye exam, if you want to call it that, lasted less than 2 minutes and in that time, he pushed my daughters' shoulders back 2x and he was completely dismissive of her responses. When i asked if my daughter needed new glasses/new prescription his response was condescending. He never gave a straight answer as to whether or not she needed a new pair of glasses. He never introduced himself nor did he ask my daughter's name. When I mentioned that my daughters school nurse informed me that my daughter failed her schools eye exam, his response was "well where is the paperwork to back that up, I will sign it". He appeared to be agitated that he was even having to give an eye exam. The worst part of this experience for my daughter was that he put his hands on my daughter shoulders and pushed her back. My daughter is Autistic and has a sensory processing disorder, so she was very uncomfortable being touched like that. What kind of eye doctor touches their patients that way, it was unsettling. Again, the whole 2min exam was an awful experience and grotesque. Please do not use this office, if you want stellar service please look elsewhere. If I could rate this as a -100 i would. I am looking into reporting him medically for touching my daughter in that creepy way!

The customer service rep that was there took great care of me and definitely their glasses are a…read morelot more cheaper than a lot of places around with just as good quality.

I cannot recommend this place enough! My child failed their annual eye exam at school and the…read moreschool nurse had recommended this place and I just have to praise Sandra for being so welcoming, kind and patient with us and helping us get glasses so my child could pass their eye exam and continue to thrive in school without any setbacks.

Eddie was my hero today. I'd broken my old frames which I liked. fortunately for me the store had…read morethe frames in stock so Eddie popped out my old lenses out and quickly put them in the new frames. He also patiently and kindly helped me choose some prescription sunglasses. I highly recommend going to see Eddie. He knew the assignment and delivered ! I was in and out in minutes. Thank you Eddie!

Kenneth and Eddie were awesome! Selected a pair of glasses and contacts from them. They were great…read morewith explaining details about the variety of eye wear to choose. They were knowledgable about their products and patient with me during this process. Kenneth and Eddie are professional yet personable. Be sure to ask for them! Kudo's to Dr. De La Fuente and Kayla! Dr. is very thorough with your exam and explains the process. Kayla greets you with a smile and makes your office visit so enjoyable.

Recommend! Easy process, great service, fast results, accommodating. I was in and out. And they…read morework with my insurance. Full package.

I has visited the office in selecting an eye glass more than three times . I met Leslie all three…read moretimes . She is not only knowledgeable but also knows how to handle her customer. She helps me with integrity,commitment, respect and with excellenc. keep it up your good work and thank you so much . From Fetlework

Dash helped me with a return and was beyond helpful. I couldn't find my receipt, so she patiently…read morelooked it up. Great customer service! Dash is a keeper! :)

Went in for an exchange and Dash was so helpful! Made the whole process so easy and painless.read more