In early 2024 I was under the care of Dr. Mark Pay for cataract care. He did an excellent job…read moreimproving my vision and coming up with a perfect eyewear prescription. Great 'bedside' manner. On a final follow-up exam, he mentioned I might consider consulting with a dermatologist. He suspected I might have skin cancer. I immediately followed up and was able to get an appointment several months out. Apparently there are few dermatologists in Klamath Falls. When I was finally examined, the doctor expressed relief that I was referred, skin cancer was confirmed, and it was caught early. Is it any wonder I highly recommend Dr. Mark Fay? Had he have just pushed me through the appointment and moved on, I might have discovered the cancer at a much later date, which would not have been good! THANK YOU DR. FAY!

I went in for a normal vision checkup and they billed it as a Diabetic exam, despite the fact that…read moreI am not a diabetic. Therefore, insurance won't pay for the exam (deductible) and my vision plan won't because it was a "medical exam ." Even worse, they got the original prescription wrong and it had to be redone. I am having to pay a $374 bill for work that should have been covered. How can I trust a provider that can't even do the right kind of exam? PS. I verified these details with their billing office before posting this review.

I don't even know where to start - but let's start with FABULOUS!!!…read more My husband and I went to Basin Eye Care less than two weeks ago for long overdue eye exams. BEC came very highly recommended from a current client that just happens to work at BiMart. We were trying to avoid the "cattle call" approach that has become the business model for most corporate eye care businesses and we did NOT want to take our business to Walmart or any other non-family owned business. From the moment we called to make our appointments to checking in - being seen and getting our eye exams - we were treated like friends and family. The time and care that was taken with both my husband and myself reminded me of how folks were treated by health care professionals "back in the day". From Michelle #1 who did the initial exam - to "Doc Alex" who took her time to do a stellar job with the rest of our exams - to Shauna, Karen, Kathy and Michelle #2 - we were treated with respect and the perfect dose of humor. We were so impressed by all aspects of BEC that we made an appointment for our adult Autistic daughter. How does our experience get better? Our daughter was treated like a princess - and like she was part of the family. Our kiddo still hasn't stopped smiling and I think she made some friends today!! She picked out the cutest frames and cannot wait to get her new glasses. If you're looking for a true "hometown" family-oriented business that will give you the time and respect you deserve - call Basin Eye Care. We have zero regrets with our choice and are very happy to support a wonderful NON-CORPORATE small business with their priorities in the right places. Thank you Basin Eye Care for making our family feel at home. Sorry for your luck - you're stuck with us!

It's basically the cheapest place to get glasses and eyewear in Klamath. The manager of the frames…read moresection called my glasses flimsy and suggested I get new ones. These glasses I have survived an airbag deployment in a car accident and being sat on. They are virtually indestructible. So the manager needs to borrow a reality check. The employees are good at their jobs, however the doctors didn't dilate my eyes and just asked me a bunch of questions to filter out various diseases of the eyes. Not a place to get your eyes checked!

Dr lamb is extremely rude to his patients and gives off the feeling that he is only interested in…read morethe customer spending money in his store only. After having my eyes checked I asked for my prescription so I could order online and he flat out told me no. He insisted I order thru him. On top of that, I then went to Dr sparks for a second opinion literally the same week and she had to fix the prescription given to me by Dr Lam since it was not correct. Very disappointing. Never returning again.

I really recommend this place. The doctor and staff truly cares and genuinely listens. I feel like…read moremy concerns were being heard and accounted for. Doctor Lam was kind enough to explain everything I needed to know and was patient to hear my questions. They see you quickly. There's lots of frames, name brand stuff.

Was having issues with my past eyeglass prescription and it was time to get some new glasses and…read moresunglasses. Excellent selection and very knowledgeable staff. They are polite, friendly and knowledgeable. Doc Sparks was great. She was thorough in her eye exam and explained thing clearly. Could not be happier with my glasses and sunglasses and the prescription given.

Dr. Sparks and crew are simply wonderful. Very professional and very helpful. I've never had to…read morewait for any of my appointments, normally seeing her shortly after arriving. They handle all of my insurance billing and have a fairly nice collection of frames. I've been going there for 2 years now and have never had a reason to look elsewhere. Very pleased and we recommend this office to all of our friends.

I have been going to him for years. He did the testing for lasik eye surgery many years ago. I see…read morehim every couple years just for matenance eye care.

Excellent optometrist. Dr. Lam is very friendly and professional. He was thorough as he explained…read moreoptions available to me and gave me clear answers to many questions. If it is important for you to have information that you can understand before making a medical decision then I recommend using Dr. Lam as your Optometrist. His office staff took an extra step for me to research my insurance plan since I did not have the new card available for this visit. Impressive that this step was taken to solve the problem instead of accepting that I did not have all of the information that I needed for the visit.

Always friendly. Always professional. Always helpful, both in selecting the right frame, as well…read moreas handling eyeware emergencies, repairs, nosepiece issues, fit and adjustments. Great selection of new frames as well.

For the first time in 10 years I have perfect vision thanks to Gary Voight and his staff. Their…read moreservice is absolutely phenomenal!!

When I went to return my items, I was treated horribly and I was being mocked. The nighttime…read moremanager wanted to just argue with me and argue with me. I told him there was no need for arguing. I accidentally bought the wrong item and it made him mad that I wanted to return it I guess therefore I was treated horribly. I will never go back.

I had bought a Sandcastle hash company cart earlier in the week and as soon as I got it home and…read moretried hitting it, I knew something was wrong. It was not producing any smoke, and when it did, it was the slightest amount that tasted like burnt metal. I tried bringing it into the store for a return and called before hand to make sure I can return it because most of these dispensaries in the area usually tell you when you're checking out that you can return the cartridges if they're at least half full and you have the receipt. One of the employees behind the counter who was making excuses for how the cartridge was acting due to the fact that the oil inside is live rosin and was basically talking to me like I didn't know much about weed when in fact, I know exactly what the differences are between rosin/resin/distillate. And if he knew anything about Rosin, he would know that you have to burn it at a very low temperature to preserve the terps or you just burn them off, which is what he was doing in the demonstration where he was just basically holding down the power button and blew the smoke out without hitting it (because apparently they aren't allowed to hit it) he took it back to show "a manager", and basically determined that I was lying to them and that there was nothing they could do unless the cart was leaking. The cart still will not hit. And the employee in the store spoke in an aggressive tone like he was right and I was wrong. Horrendous customer service. I will not be visiting again after being a loyal customer for years. Again, this was the first item I had ever tried returning and they ruined their entire perception of their business in my eyes. I mean seriously I've spent 10,000$ + and they treat me like this over a 80% full cart I'm just trying to swap out to something that hits. I mean seriously the cart was $35 and it's still 80% full after me buying it almost half a week ago I would've been fine with swapping it out for a $25 one and giving them a $10 tip. Now my pride would not let me even do that. I will no longer be stepping foot in that business. You would have to have me at gunpoint to step back in this business.