Had appointment then got lined bifocal glasses made. The distance vision is not correct, feels to…read morestrong. I cannot wear them. The store remade once with same result. Then I was told it's the frame and then it's due to cataract. Her exact words were 'the glasses are correct to the prescription'. The prescription is obviously wrong then!! So, now I have glasses I can't wear and my insurance won't allow for another exam for 12 months. And I'm out $165.

Great experience from beginning to end! The optometrist staff was very helpful. They have a large…read moreselection of glasses and the staff helped me quickly find two very cool new frames. The staff was friendly, knowledgeable and entertaining! On top of that, the deal was by far the best I could find in the area.

Very friendly and patient from the receptionist to the doctors! The prices are reasonable too.read more

We always have the BEST service and care at the Family Vision Center!!! Dr. W is so knowledgeable…read moreand caring. Highly recommend!!

My parents scheduled an appointment for new glasses. Upon arrival, they only had 3 workers…read more Everything was going good until they noticed my parents spoke little English. They understand and can communicate but because apparently it was hard for the employees to understand with their accent, they were turned away. My parents have been going to Visionworks for years and have always purchased all their glasses from here. Today was a terrible experience for them. Unprofessional and sad. My parents will be taking their business else where as it appears Visionworks no longer accepts people with little English and simply having an accent.

Worst customer service! Bought glasses last December. The frame needed a minor repair to secure the…read morelens, so we took them back (11 months later.) after explaining the problem we were told they only guarantee their products 30 days. I asked what we were supposed to do and the woman sitting in her chair, shrugged and said we could go home and glue them. She didn't even get up long enough to look at the problem. We took them to Optical Fashions in Onalaska Wi, where we have previously done business with. They not only repaired my vision works glasses, they replaced the nose guards and didn't charge us. We learned our lesson, price isn't everything, it's how you treat and value your customers that count.

My husband was a client first, as I and our child didn't wear glasses we didn't know. He spoke so…read morehighly that after my son and I were tested and became apart of the club, and a minor issue over numbers I could see through my vision on my lenses. We switched and will be clients as long as we live in the area. The professionalism, and person to person with the doctors. They even helped pick out frames for my son while he finished his exam. Would recommend!

The doctors my family seen at Optical Fashion were wonderful. When I went back two weeks later to…read moreorder contacts and glasses it was one of the most awful experiences I have ever had. I was helped by a lady named Connie when I tried to order the glasses and have never been treated so rudely or unprofessionally before. My entire family will not be returning to Optical Fashion.

1 Star -- Extremely Unprofessional Experience…read more We trusted Shopko Optical to perform a routine eye exam for my daughter, and the level of care and professionalism we received was unacceptable. During the appointment, Dr. Colleen Konkle failed to include the progressive (reading) portion of my daughter's prescription, which she requires for the bottom part of her lenses. This was never discussed with us during the exam. We assumed a complete exam had been performed, as any patient would. When I called the office to have this corrected, I was told they could "fix it." Instead of doing the responsible thing and re-examining my daughter to determine the correct progressive prescription, they simply copied the progressive numbers from a TWO-YEAR-OLD prescription. When I asked where those numbers came from, they admitted they pulled them from the old prescription rather than performing a current exam. That is not appropriate medical practice. Prescriptions change, especially over time, and simply recycling numbers from an old prescription is careless and unacceptable. The correct response would have been simple: redo the exam at no charge to ensure the prescription is accurate. That option was never offered. Because of this mistake, I am now in a terrible position. My insurance only covers an exam every two years, which means I may now have to pay out of pocket for another eye exam somewhere else just to make sure my daughter has the correct prescription. This entire situation was created by their lack of thoroughness and accountability. To make matters even worse, when I called back and asked to speak directly with the doctor about the situation, Jason at the office completely dismissed the concern. He essentially blew me off, told me "good luck," and said nothing could be done and that I could not speak with the doctor. Being brushed off like that when trying to resolve a legitimate medical concern for my child is beyond unprofessional. Between the incomplete exam, copying an outdated prescription, and the dismissive treatment when trying to resolve the issue, this experience has completely destroyed our trust in this location. I would strongly caution others to double-check their prescriptions here or consider going somewhere else for eye care.

bad experience even before the actual exam. I was called twice and emailed about insurance…read moreinformation prior to my appointment. I called back with insurance info and emailed back before the specific time and our appointments were canceled. They never called we just showed up and the said we didn't receive you information so we canceled. This has me a little clncered on what is happening and who has all of our insurance information. Also, a big read flag that communication is definitely lacking at this optical.

Had a great experience at Shopko optical. The staff were very polite and answered every question I…read morehad. Not only professional but friendly as well. Dr. Herlitzke was a delight to work with and was very helpful. She explained every step in the eye exam process and was very kind. I will go back!

Great staff. Great service. wonderful optometrist. The nice young lady that helped me pick out my…read moreframes saved me! I showed her what I had previously had and she helped me pick out many and narrow down 2 frames that I LOVE. They have a GREAT selection of frames to choose from. Thank you Shopko Optical.

Wow. I've been wearing glasses for 45 years and this was the worst experience I've ever had…read more People didn't know how to use the exam equipment. Now way I'd trust their prescription to be accurate. I'll spend a little more and go to a real optometrist.

This review is solely based on my recent experience in Onalaska WI. After I picked up my new…read moreglasses, I got home, looked closely, and realized that the store manager had melted one of my lenses. (I've since learned that the lenses must be removed when making adjustments at the nose.) It turns out the damage was irrelevant because I wasn't adapting to the new lenses, even after 2 grueling weeks. A staffer suspected that the pupillary distance might be set wrong, so he ordered a remake on both lenses. I wore the remakes for another 10-12 days and it became clear that the left lens was still horrible. (I don't blame Stanton for this, as they don't make the lenses.) Bear in mind, throughout this ordeal, I had to go back to my optometrist for a recheck, and also back to Stanton for lensometer readings and additional troubleshooting. In the end, it put about 1000 miles on my car as there are no nearby locations. It became such a big problem in my life that I was actually considering corrective LASIK surgery to solve the matter once and for all. When I politely had to request another remake of the left lens, the manager suddenly started treating me like I was a nuisance. She basically told me they were done helping me. As a former professional photographer, I know that lens making is not an exact science. You can spend two thousand bucks on a camera lens and still get a factory-inspected flawed piece of glass. I also learned that eyeglass lenses are relatively cheap to make, so I wasn't too afraid to ask for just one more remake. But the manager wasn't as concerned as I was about resolving the issue. I'm upset that it was MY idea, and not hers, to simply pay them for another vision recheck so a new left lens could be made from the updated prescription. She agreed to it. When I told the eye examiner that I technically only needed one eye rechecked, the manager overheard and spoke in an extremely snippy and condescending manner that they don't do "one-eye exams." She probably thought I was trying to pay half price. I wanted to argue back at her but I had to keep calm because I didn't want to be out $500. Ultimately, a new lens was made, and I can finally see well out of both eyes again! I may never understand why it took two tries for the right lens and three for the left, but the store manager only made the situation worse. Maybe she's under a lot of pressure to maximize profits, but that's no excuse for being rude or for bailing out on a customer without exploring all options first. The rest of the staff were great, but I will never set foot in that place again under the current management.