Took my friend to her appointment here in the mall. Everyone is so nice! Connor was awesome. What a…read moresweetie. He was so much fun. At one point, my friend and Connor just kept laughing. The doctor was friendly too. She was really laid back and helpful. The girl that did her pre-exam was also really friendly. If I didn't have an optometrist already, I would come here. What a pleasant experience! And it wasn't even my experience!

This is one of the best experiences I have ever had at an eye doctor! The staff was very nice. Adam…read morewas extremely knowledgeable and professional and went out of his way to ensure my needs were met for a great pair of glasses and contacts!! Would highly recommend to anyone

I was scheduled an appointment that needed to be rescheduled. Again it needed to be rescheduled. I…read morefinally was able to see the doctor after being rescheduled 4 times 6 months later. I had a follow-up appointment in 6 months. I took time off from work and when I arrived I was told there was no record of my appointment, the computers had gone down had erased them. I would need to reschedule. What kind of management is this? My time is important and when I rearrange my schedule to fit theirs I expect them to have respect for my time.

1 1/2 hour wait time for anyone with no communication is a problem and looks like there was a…read moresimilar review 3 years ago so policies have not changed. Waited for 1 1/2 hours in the waiting room until we (myself and 4 year old son whose appointment it was for) left. Will not be returning and will travel to find a pediatric ophthalmologist.

Always have a great experience here - been coming here for many years! They do a great job with…read moreexams and recommending the best option for your vision.

This review is for the phone call I made to schedule an eye exam. Adam was very cheerful and…read morethorough; checking for previous records, checking insurance qualifications. He was so nice and helpful. As for an eye exam, I'll let you know!

Excellent eye exam and everyone went above and beyond what I expected! The glasses came in a week…read morewhich I thought was very fast.

John it was not the Saginaw store it was your Gaylord store. I don't believe I should have to call…read moreyour customer service department. I think they should be calling me! 2 hours to be turned away and that's your answer. Did you really read the whole thing not to even know the store. Is this an AI reading this?

A total scam. I was lured in by the phony advertised cheap prices and then they wanted $900+ for…read morethe glasses.

At the age of 65, I decided to try contacts for the first time. A young lady named Keisha gave me…read morethe class on how to use them. I never thought that I would get them in, also never thought that I'd get them out, and I felt badly for her, because I was just taking so long getting the hang of it. She was extraordinarily patient with me. I don't even know how she got through it, cuz I was getting so stressed. Anyway, everybody there was kind and wonderful and very professional

I will never, never, never go back to this place. Worst run office around. Frame order was sent to…read morewrong lab, no follow-up. Frame order finally sent to correct lab. Then they ordered the wrong frames and refused to believe they were not what I selected. It's been 10 weeks and I'm still waiting for my correct glasses. They even tried to blame the wrong order on me. I will never use this place to get glasses again. It's been so long that even if I get the frames and the prescription is off I'm past the 60 day re-exam time frame.

I purchased my glasses in October and took them back four times, because I could only see clearly…read moreout of one eye. Finally n February I had to take them so we could go to Florida. To this day they are still not correct. If I turn my head at a fourtyfive degree angle I can see clearly. Worst glasses I have ever bought.

I have been a long time customer; since 2000, and always received a multi-pair of glasses with…read moreframes discount. But not any more. And it really has taken way too long to get the new glasses.

The service, selection and staff at HiTech can not be beat. It has always been a pleasure to walk…read morethru their doors and the staff is incredibly knowledgeable and helpful. I have ordered multiple glasses from HiTech and have always been pleased. Very professional and their Techs do great work. If you are looking for glasses -look no further.,,,HiTech will take great care of you.

This was my third visit and my last. The glasses I've purchased were awful and I returned them due…read moreto the fact that I couldn't see through the bi-focal. Betty the manager there at the Saginaw office was very empathetic and kind by refunding me of this purchase. I was highly disappointed with the lack of positive outcome from the Rx glasses and will stick with my other provider that I've purchased my old glasses from. It pays to read reviews ahead of time to avoid the waste of time and headaches.

I was there from 1pm until 4pm and left with my Rx in hand. I was told this happened because the…read morestaff had to go to lunch and take smoke breaks. I did find a pair of glasses I was interested in purchasing but I had no more time to donate waiting for staff to finish their breaks and watching them prance around the show room. I had presented my insurance card on arrival and completed all the necessary paperwork, however nobody seemed to know where it went or anything about the information. The girl finally said to me "well, I suppose I could look on the computer, but honestly, I was at lunch when you arrived, how am I supposed to know?" (NOT MY PROBLEM CHICKADEE, do your job!). Sorry it's not my job to teach your staff how to be responsible at work. The man doing the exam reeked of cigarette smoke. Maybe they were having a bad day, however another customer remarked to me "gee, you were here before me, and I have been here a long time." I do admit I was impressed by the thoroughness of the exam and how comprehensive it appeared to be. There seems to be some kind of clown show going on out front. They won't be in business long if they continue like this. I didn't go there to be entertained or sit around waiting for the staff to finish their breaks. I went there to get some glasses.