I was particularly looking for shade plants and got a lot of help, including the representative…read morepulling a Hosta out of a container to teach me how to safely divide the plantings, and then trying to get me one to buy that had not been disturbed. I bought the one she had disturbed for me, among other items.

I ordered 6 Russian Sage plants from Creekside Nursery, hoping for healthy, vigorous specimens…read moresuitable for my high-elevation Zone 4a garden in rural Idaho. The plants arrived after 3 PM on Friday, July 3rd. I opened the box immediately and was disappointed to find one plant clearly damaged (broken stems and crushed foliage) and the remaining five in only fair to poor condition--wilted, stressed, and showing signs of rough handling during shipping. Because I had family company arriving for the 4th of July holiday weekend, I was unable to take and send detailed photos within their strict 24-hour claim window. I emailed them today (Monday, July 6th) with a full explanation of the circumstances, photos of the damaged plant, and a polite request to replace just the one severely damaged plant. Unfortunately, they refused to make any exception to their policy. While I understand businesses need policies to protect against abuse, a rigid 24-hour window with no flexibility for a legitimate holiday-weekend delivery--especially when the damage was noticed immediately upon opening--feels overly punitive. The quality of the plants themselves was also subpar compared to what I expected for the price. I've had better experiences with other mail-order nurseries that show more customer-friendly flexibility during busy holiday periods. I won't be ordering from Creekside Nursery again. Rating: 2/5 stars (one star for the attempt to fulfill the order, one for eventual response)