I have visited this hardware store numerous times when I am in the area. Usually, they have what I…read moreneed and staff is helpful and friendly.

This is our go-to country store. Ace has always been one of my favorite shopping spots for a large…read moreselection of most anything you might be looking for. The staff is helpful, friendly and often goes out of their way to find solutions to your needs. Prices are consistent with others in the area and well worth the drive into town.

I've been shopping at Records Hardware (Ace) for several years now. They are always super-friendly…read moreand welcoming the moment you walk in the door. When you go looking around for something, you never have to worry about finding it because there are people seemingly at every aisle to help. What's more, they ALL seem to be super-knowledgeable! Are they all trained on everything?! Maybe I've just been lucky, but it sure seems that way. I have to especially call out Chris in the paint department. He's been there for years, but even after not coming by for longgg stretch (we were out of town for much of the COVID-19 Pandemic) when my wife and I returned, he knew us exactly, remembered all our paint choices and helped us in every way possible. The selection in the store is just big enough to find what you need, but their online service provides what seems like a limitless selection. Prices are comparable to other stores. The fact Records has stood the test of time is evidence of how wonderful they are, and certainly a valued merchant in the little town of Raton, New Mexico.

Record's Ace Hardware in Raton, NM is inviting civil litigation and negative social media…read moreattention. This store profiles customers through application of arbitrary, unreasonable and inconsistent discriminatory practices in refusing service to potential customers. It has been my personal experience that the store owners and managers will ignore, harass, refuse service, or call the police on individuals who are white, who are community activists/are known to be working to engender positive change in the community, or who complain either about the store's poor operations, management and quality control or about the store's discriminatory practices to Ace Hardware's national customer relations. I further believe that I am treated differently because, by my observation, I am "not their friend", I don't "look like them", or I am "new" or "not from around here". National Ace has done nothing to address or correct these problems or practices, which can only serve to damage Ace's heretofore good reputation as "helpful hardware folks".. All people of good conscience should demand that Ace treat all customers equally, with respect and dignity befitting its espoused, but poorly implemented, principles.

Great customer service. Highly recommended for bolts, nuts, screws, and just general knowledge.read more

Friendly local hardware store with knowledgeable staff and a great selection of essentials. Highly…read morerecommend for all your DIY needs!

Easy in, easy out every time! Staff is always very helpful and they have everything I need, even…read morethe most random hardware!

If you like hardware stores, you will love this place. They have almost everything. An added plus,…read morethe staff are very kind and helpful!

Stopped by while in town (from Iowa) for thanksgiving, and I had a broken air fitting that needed…read moreextracted. This was the best place to stop! Not only did I get an extractor, but Mark helped extract it. Phenomenal service, and great staff. Got me all fixed up faster than doing it myself. Thank you all very much!

We go there all the time & know that are knowledgeable customer service people who are always…read morewilling to help.

Refuse to slide a unit of lumber to the center of the trailer to make safe. Had to drive 60 miles…read morewith an unsafe load!

After 4 trips to mitigate the leaking sprayer on my Moen kitchen faucet I was finally able to tell…read morethe young lady at the register that I had found what I came for; a bucket to catch the leak. I had purchased the faucet from the store 2 years ago. When the leak started I purchased the generic Ace sprayer hose replacement kit. That didn't work and I determined the issue was the quick connector at the faucet. So, I went back to replace that but the helpful kid was unable to help, "come back tomorrow when our plumbing guy is here." Went back the next day and they can't get the part and they don't have Moen repair kits. I left with a "closely" sized o-ring. Sprayer outlet still leaking after o-ring replacement and reinstall. Went back for the bucket while I explore other options. If Ace can't carry or get replacement parts for Moen they should stop selling the brand.

Buyer beware. This store is privately owned and does not honor the 30 day return policy. Make sure…read moreyou know the policy before purchasing. The manager Reece is also extremely rude and clearly can't read. The item was purchased 4 days ago and he said it exceeded the 30 day return policy.

Great selection and helpful staff. I never have to hunt down someone to help me like I do in Home…read moreDepot or Lowes.

A store in trouble Low inventory…read moreDirty windows and floors Few employees to help out Ohh btw. Low inventory