Deceitful! They were supposed to perform a tire rotation and pressure check, among other services,…read morebut they didn't! My vehicle was in their possession twice! Don't waste your time contacting their training manager, Paul Gay. He's mentioned on the store sign that he appreciates comments or compliments, but he doesn't even respond to email messages! Clearly, their "trainer" needs training in customer service! I see why the manager's customer service is lacking. If you want the services you pay for, DON'T take your car to Midas on Mayfield. My mother stopped taking hers there too! You've been warned. I will NEVER take my car there again! Customer service is crucial, and theirs is terrible!

I came into the shop first thing in the morning(no appointment) startled about finding someone to…read morefix my bumper after a collision I had. Ken immediately looked at my issue, gave me future recommendations, but did what he could at the shop to get me safely back on the road within about 20 minutes. He is a true professional and blessing unto others. They have gained a FOREVER customer.

Quick service, explained what was happening and options to fix it. Friendly and accommodatingread more

Tay was very nice when he answered the phone to answer our questions. Then when we got there he…read moreprovided great customer service. Was very helpful and knowledgeable. He was very willing to assist despite being busy. I would def come back here!

Brought in two vehicles. One needed a patch for a tire that retained a screw. Fixed for free in…read moreabout 30 minutes. My Kia needed new tires and brakes. Vehicle was kept overnight. After initial inspection, Andrew called me later that morning. Job was finished later that evening. Very professional and courteous staff. My daughter drove it home and she said it was like driving a new car! Purchased lifetime install package plus free lifetime balancing, tire rotation and tire repair. Money well spent.

The receptionist "Oxonna" at Mr. Tire on Som was a hateful woman…read more We called at about 8:15 am to make an appointment to put on one tire. They said you don't have to make an appointment but could if I want to . They said I can have any time right away- at 8:30, 9:00, 9:30 ever half hour etc I told her I would come soon~ just up the street so I said 8:30. I ended up getting there by 8:44 The bitter woman told me because I was 15 mins late I would have to wait a couple hours. I said ok. (Even tho There were no other customers and just a couple of cars one being worked on.) The little one and I walked around the neighborhood had breakfast and went to the store etc we came back almost 5 hours later to "pick up the car". She said " Why are you here?" She looked at me crazy then snapped at me -with hate ..." they didn't do anything! I told you that you would have to wait!" I told her it's almost been 5 hours not two, she then snarled at me that she was the manager so "call corporate." So, I went to Midas on Mayfield just down the street and the staff were polite and courteous. They were fast and charged almost half the price. I think this is my first Yelp but I hope Mr. Tire starts to take a look at the faces they put at the register to speak to customers from now on. They are the faces of the business and should not be angry bitter people. After speaking to friends and family they also had horrible experiences there. I'm telling them to go to Midas.

The manager told me the reason the price was so high was because they only install New Original…read moreManufacturer parts. Here is a photo of the "Remanufactured" aftermarket alternator they put in my car. Very dishonest of them.

Super busy but fit me right in. Now I know why this figured place gets high reviews. They have a…read moreton a business. There is a reason for that.

Don't bring your car here! BEWARE: Willoughby Hills Auto Repairs erases engine light codes. They…read moreerased codes in my car and pretended that nothing happened. But didn't deny the wrongdoing when confronted. Tim the shop owner claimed that they did a relearn afterwards. But relearn is not the same as repair! The vacuum leak problem was totally ignored and the smoke test was not done. Tim insisted that I can safely drive with a bad oxygen sensor. Glad I didn't and God Bless AAA tow truck. Another shop corrected what WHAR neglected to do. Never again am I setting my foot in this shop and don't recommend it to anyone. I guess this shop knows how to take advantage of an elderly woman. UPDATE: four months ago (May 2025), this very shop did some work on my car and requested a positive review. I said OK but am unable to post it since I reviewed before and Google won't let me do it again. The shop then sent a link to my phone and I was able to post a positive review from a different gmail address. I am buffled how WHAR even knew my another gmail that I never told them about, and what else they know about me, and how they are going to use this knowledge. IMHO this explains how many positive reviews of this shop are posted. Don't take them for granted.

Willoughby Hills Auto was beyond amazing. Extremely professional and friendly. My car broke down on…read morethe way to Buffalo and not only did they squeeze me in in the middle of the day but they got me back on the road and out the door so I didn't have to wait until Monday to pick it up. Above and beyond service.

Repaired a tire but damaged my rim and manager Mitch refused to take care of it…read moreDon't let these amateurs touch your vehicle. They do not honor their mistakes!!

I have been a customer af Willoughby Hills NTB for many years and cannot say enough about them. I…read morehave referred friends to them, also. Mitch and the crew there are all very competent. Work always done correctly & charges and timeframes are always within estimates. Staff are all very professional, knowledgeble, friendly and polite and keep me informed as needed while work is being completed. I would highly recommend this business.

Steven and Sam are solid folks to work with. I brought my Toyota 4Runner in for a lower steering…read moreshaft replacement. They were very professional about their competitive rates and allowed me to source my own parts. They got the job done quickly. I was a little skeptical at first when they approached me about other problems they noticed. But after driving around a bit more, I realized they were right! I can tell when someone's trying to gouge me for more cash. They're the rare mechanic bunch that are honest. I took the car in the next day, and they had everything squared away same day. Truck runs great now. Thank you Total Care.

It can be so nerve wracking getting any work done on your vehicle especially as a young woman but…read morethis place has by far been the best experience I've ever had. I got new brakes put on my car and they did a great job. The price was fair and I never felt like they were trying to scam me out of more money. I was nervous about taking my car here since the parking lot is always so full, I was worried it would take a long time to get my car back but they finished the job the same day. They were very professional and gave me an estimate before completing any work on my vehicle. This is my new go-to spot!