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    Drellishak's Service Center

    4.2 (19 reviews)
    Closed Closed

    Services - Drellishak's Service Center

    Auto brake repair

    Oil changes

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    3 years ago

    Always have great customer service with Drellishak's. Professional, responsive and helpful.

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    Ask the Community - Drellishak's Service Center

    Review Highlights - Drellishak's Service Center

    The tires were to arrive the next day, but Jane sent someone to pick them up and the work was completed same day.

    Mentioned in 2 reviews

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    Conrad's Tire Express & Total Car Care

    Conrad's Tire Express & Total Car Care

    (33 reviews)

    DO NOT GO HERE…read more Absolutely terrible customer service and no help at all. Do not honor any appointment times and are not in a hurry to help at all. Have not had a worst experience at a tire center.

    So, here it is. I like Conrad's in general. However, my experience today has put and end to service…read moreon my car at the Rocky River location in anyway going forward. Here's my experience. On Tuesday, I made an appointment in the morning for an appointment on Thursday at 4:30 pm. I was to wait for my car to be serviced. There's a warning online that says, "Please Note: Shop volume and service requirements may impact wait times. While waiting appointments are prioritized, wait times cannot be guaranteed. If you have questions, please contact the store for additional details." I did not care how long I would have to wait for the service to be completed, so I had no questions, I just needed it completed today on Thursday because I was leaving for Chicago and other cities on Friday morning. I arrived at the shop at 4:25, waited for about five minutes for somebody to come in from out in the shop area, his name was Jacob. As I informed Jacob that I had set an appointment online and I was here to get the work completed on my car, which was merely a tire rotation, and ensuring that the tires were balanced because at higher rates of speed I could feel a vibration, he informed me that because I made my appointment online, service wasn't guaranteed and that I would be waiting until tomorrow morning for them to service my vehicle because they had just taken in three other vehicles. Nowhere in their disclosure online does it say anything about delaying my car to the next business day. Not checking your scheduling program is not a me problem - that is a Conrad's problem. They also did not give me a call to let me know that they weren't going to be able to service my car the same day. As a matter of fact, he looked surprised when he walked in from the shop and saw me standing at the counter. Lo and behold, he did not know I had made an online appointment 2 days ago. Not only am I upset by Jacob's response of telling me that my car wasn't going to be looked at today. I'm upset because of the smug attitude he had about it. An attitude of I just don't care. An attitude of what do you want me to do about it. It used to be, especially at this Conrads, where I've gone to for my last three sets of tires if not more, the service was impeccable. They cared about the customers. I would tell you after this experience, Jacob doesn't care about the customer. Jacob doesn't care about the client experience. And quite honestly Jacob doesn't seem to care about much more than Jacob. It is my belief that shouldn't be employed by Conrad's. As an employee, he is a poor representation of what the Conrad's brand I have always known them to be. As "one of the managers" he is horrific. I'm saddened, but now, going forward, I will no longer be a customer of Conrads and will only use them for the warranty they owe me on the tires I have purchased there.

    Drellishak's Service Center - autorepair - Updated September 2026

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