Deceitful! They were supposed to perform a tire rotation and pressure check, among other services,…read morebut they didn't! My vehicle was in their possession twice! Don't waste your time contacting their training manager, Paul Gay. He's mentioned on the store sign that he appreciates comments or compliments, but he doesn't even respond to email messages! Clearly, their "trainer" needs training in customer service! I see why the manager's customer service is lacking. If you want the services you pay for, DON'T take your car to Midas on Mayfield. My mother stopped taking hers there too! You've been warned. I will NEVER take my car there again! Customer service is crucial, and theirs is terrible!

I came into the shop first thing in the morning(no appointment) startled about finding someone to…read morefix my bumper after a collision I had. Ken immediately looked at my issue, gave me future recommendations, but did what he could at the shop to get me safely back on the road within about 20 minutes. He is a true professional and blessing unto others. They have gained a FOREVER customer.

Don't bring your car here! BEWARE: Willoughby Hills Auto Repairs erases engine light codes. They…read moreerased codes in my car and pretended that nothing happened. But didn't deny the wrongdoing when confronted. Tim the shop owner claimed that they did a relearn afterwards. But relearn is not the same as repair! The vacuum leak problem was totally ignored and the smoke test was not done. Tim insisted that I can safely drive with a bad oxygen sensor. Glad I didn't and God Bless AAA tow truck. Another shop corrected what WHAR neglected to do. Never again am I setting my foot in this shop and don't recommend it to anyone. I guess this shop knows how to take advantage of an elderly woman. UPDATE: four months ago (May 2025), this very shop did some work on my car and requested a positive review. I said OK but am unable to post it since I reviewed before and Google won't let me do it again. The shop then sent a link to my phone and I was able to post a positive review from a different gmail address. I am buffled how WHAR even knew my another gmail that I never told them about, and what else they know about me, and how they are going to use this knowledge. IMHO this explains how many positive reviews of this shop are posted. Don't take them for granted.

Willoughby Hills Auto was beyond amazing. Extremely professional and friendly. My car broke down on…read morethe way to Buffalo and not only did they squeeze me in in the middle of the day but they got me back on the road and out the door so I didn't have to wait until Monday to pick it up. Above and beyond service.

This place is now known at JT Highland Auto, but has the same address, and same phone number…read more Everyone in my family, including many of our friends have been sending our cars here for years and years. The guys here do quality work at very reasonable prices. No matter what you need (oil change, tire rotation, tune up etc), these guys are reliable, trustworthy, and honest. It's the best place to take your car!

I needed an oil change and was out running errands so I simply googled "oil change near me". Well…read moreGoogle did not fail me when it directed me to Done Right Automotive, a family owned auto mechanic business. Even though they had many vehicles they were working on that day they took me as a walk in and promptly took my car for service. The customer service and car service was excellent and they quickly took care of my oil change in record time! Everyone was friendly, honest and professional, which is so refreshing in my experience with mechanics! I will definitely be returning for maintenance of my car. My only suggestion is consider offering WiFi for your lobby ;)

Very friendly and helpful service. They explained what the work was that they were going to do and…read morethey went over and above what they said. Grateful for an honest garage that we can count on to complete the work in the time they quoted.

I'm still upset from three years ago.Trying to get new tires from firestone at this location versus…read moremidas where I already have a line of credit. i paid cash money for my Firestone tires Cheap ass. I'm a Goodyear. I bought the cheap ass tires, but one of my tires gave me a problem before I left the site, I told the girl which tire she checks the opposite tire and still charges me. I have been driving around on said tire now for three years cause all sort of shit issues. the Tire had a pin hole in it. I was not to bust to get it fixed but i did not feel heard.

This place has great service!! From the front desk clerk to the service guys/girls. 10/10read more

Needed new brakes, tires and battery for my 2018 Mazda and Dave and Company came through! I didn't…read morego broke either and was well pleased with their efficiency and reliability. Dave and Nick have a rich family background in the auto repair business. I am well pleased with their workmanship and courteous personalities. If you want your car running well as I do: try them. You won't be disappointed!!!