Cool hotel. The staff was very friendly the entire time I was there. I was always greeted. COVID…read moreprecautions in place. The room was very nice and clean. They even had a mask and gloves in there for you. After I checked in I got a surprise knock at my door... it was a thank you check in dessert!! That was the best and a nice touch. This hotel is in a great location. Right outside the door is a bus stop and it's also down the street from the tube.

Fantastic location!!! Let's start there. But second and not at all in order of priority come…read morecustomer service. We arrived at 8 am the day we were to check in. We assumed that we could have our bags held while we walked the city. From the door man to the front desk staff member to the man who brought our bags, every single person was super duper accommodating. They checked us into one of the two rooms at 8 am when check in is 3 pm!!!! Subsequently since every single person has been very engaging and seems to go out of their way to make our stay memorable! Can all properties be trained by these individuals?? If not, they should be. The rooms are typical London small, but very clean and cute. My 5 stars goes for the service!!! Would absolutely return and recommend:)

We had an absolutely horrible 4 night stay. The info on the website about the hotel not being…read morewheelchair accessible is misleading. I am not confined to a wheelchair, but have bad arthritis. The hotel has a basement and at least 4 floors, and the ceilings are 12' high on each floor (not indicated on website). We had a room on the third floor, and when I asked to be moved to a lower floor, there weren't any rooms available. Then the manager berated me for using booking.com (turns out I had booked directly), and went on a long rant about how horrible booking.com was. The last two nights I had to literally crawl on hands and knees up the final flight of stairs, and the last night we got take-out at lunchtime to eat for dinner as I couldn't face going up the stairs another time, so we lost 1/2 day of sightseeing in London. Then, breakfast was in the basement, and there wasn't enough space for all the guests. We were rudely kicked off our table before finishing! Manager was extremely rude and combative about everything and called me names and said I was a liar. Room was incredibly hot with no AC. People in the room above us made a lot of noise. Shower gel in shower ran out on day two and was never refilled. Starting with the first day, we had asked for a twin and manager was put out that he had to take the big bed apart and remake them as twins. Staff at breakfast could not speak English, we had to repeat our order over and over, as did the other guests. Horrible horrible place. Very misleading. Manager should be ashamed of himself. I had to threaten to call the police, as he was following us down the sidewalk as we left, shouting at us.

Glenn who works here is great. The older woman, not so much. Glenn is friendly and accommodating…read more He was very understanding when we showed up at 9am from our red-eye flight. He took our bags which allowed us to go roam around a bit (shopping on Oxford St) before our room was ready around 1pm. They have one computer in the lounge for free internet access, which is great. Though I did find that sometimes you had to wait since other guests want to use it too.

REVIEW ONLY FOR AFTERNOON TEA…read more 3.5 stars but rounded up because we enjoyed ourselves. My friends and I came here for afternoon tea. It was a little confusing walking in on where to go, as one of the rooms was closed for an event. However, we were seated once everything was sorted. Food: We chose here because they had a vegetarian afternoon tea option that didn't require the entire party to partake. I got the vegetarian option, and my friends had the standard. I'm not entirely sure why our desserts were different as all the desserts appeared vegetarian. I ultimately enjoyed my set. Everything was as expected. We each ordered different teas, but they were hard to distinguish the difference. Our server was unsure as well. Service: Service was okay. We were seated, and our sets were provided soon after we placed our tea orders. The tea confusion was an issue since we all ordered vastly different ones. TL;DR - Not a bad afternoon tea service with a vegetarian option

Great little boutique hotel close to Paddington station…read more Check in was easy with the nicest receptionist and bellboy in the world. We were given carrot ginger juice on check in, which I liked, but the kids weren't fans. We had a suite, which included a decent bedroom and small sitting room. We booked the room for ourselves and two young kids, and the staff had already set up the room with two small cots, one in the sitting room and one in the bedroom. With the cots, the sitting room became pretty much unusable, but my kids loved bouncing between the bed and couch. The room had a small fridge, which was nice, especially since there were many nearby bodegas. There was a separate WC with small sink, and then the bathroom had a bathtub and two sinks. Props to Roseate for giving single use bottles of lotion and shampoo, etc. The shower pressure and temperature control of the bath were lovely. I wish we had stayed longer than one night, but we enjoyed our one night.

We stayed at The Fielding Hotel and had two nights with no air conditioning. Staff knew about it…read morebut never fixed it. The manager promised a refund for the last night, but weeks later I've received nothing. I reached out three times and never got a single reply. Terrible customer service and no accountability.

My wife and I spent six nights at The Fielding and were very pleased with the location, the…read moreaccommodations, and the staff. We specifically chose a hotel in Covent Garden because it was central to many of the sites we intended to visit and allowed us to keep our use of public transportation to a minimum. Because the neighborhood is very popular, there were always people on the street, which made us feel safe. In addition, we found a very pleasant cafe-- one of the chain of Caffe Neros in the city--nearby and had our breakfast there every morning. We were given a first floor room that more than met our needs (and saved us from lugging our bags up the narrow stairs). It was both charming and comfortable. (My wife particularly liked comfort of the bed.) Being that it was April, we were also pleased that we had plenty of heat in the room. Though we were blessed by largely excellent weather while in town, with warm and mostly sunny days, the evenings would get cool and the last thing you'd want would be to return to a chilly room. The staff were very friendly and Sajaad, the hotel's general manager, was very helpful in making recommendations and answering any questions we might have. We look forward to returning to The Fielding on our next trip to London.

This hotel is listed as closed in Google maps. It has actually been renamed to The Welbeck Hotel…read more I like the use of canned water (vs. plastic bottles) in the gym and room. Also option to fill water bottles around hotel. Gym is small, but equipment seems brand new and modern. Location is great: 5-7 minute walk to Elizabethan train line Bond stop. Prices are reasonable for the area.

This has to be one of the most run down Holiday Inn's in Europe. The tell tell signs are as soon…read moreas you walk in, you feel like you're back in the 80's, I was looking for Austin Powers to check me in. I went to my room as it was like an Ice Box, I tried the heat and nothing but cold air. I rang the front desk and was told maintenance would be up shortly, 11pm no maintenance. Finally someone from the front desk came, looked at the thermostat and said it's. OT working, hello, but no one from maintenance is on site this late. He did bring me in a floor heater and said maintenance would be in at 8am, 10am no maintenance, had to call the front desk. Thought I go workout in the mini gym, four pieces of equipment, all broke. Don't look for more then a bed.

I'll start by saying that I adore 1 Hotels. I was so impressed with my experience in Miami that we…read moredecided to try the new location in London. It is a beautiful hotel, much smaller than Miami but that's to be expected in a large city. When we arrived to check in, we were greeted at the front desk and taken to see our room. I was immediately disappointed for a couple reasons. 1. No one wished my spouse a Happy Birthday, though we notated we were celebrating that and our wedding anniversary. 2. We were put on the first floor near the gym and the hotel was not at all full. Note that I am a Seeds member. 3. No extra blankets in the room, though that was requested. We left for a bit to eat and when I returned I expressed these concerns to Ilya. She immediately took action to upgrade our room and send a nice birthday treat and extra blankets. A special shout out to Slava as well for always being so pleasant to interact right. All in all, I think they are still working out some kinks being new, but still a beautiful place in the heart of London.

Great new spot in Mayfair to stay. Its very modern with lots of amenities in the rooms and around…read morethe property. The spa is solid as is the bar and main restaurant. I've always found it clean and functional. I especially like the water dispenser in the room, very well appointed coffee/tea/minibar station and comfortable bed.

Arran House Hotel has a strange balance of providing just enough so you're not entirely…read moreuncomfortable, but so little that there's really nothing to rave about. 3.5 stars for achieving this level of mediocrity. As with most places in London, the hotel is old. The location was great, just a short walk to the Underground, the rooms are fairly clean and a basic English breakfast was included in the cost (beans, sausage, toast, tea). There was a shared shower and toilet on each floor and the water was not always hot. Unlike the States, most of the world seems to have much lower water pressure and less consistent hot water (a shame, but I suppose it's less wasteful). Helpful tip: You need to bring your own shampoo, conditioner and soap. The staff was satisfactory. They provided basic services and did their jobs, but did not go out of their way to be friendly or helpful. This was not a big deal to me because I rarely stayed at the hotel. At the end of the day, you get what you pay for and it would be unrealistic of me to expect any more from this hotel given the cost per night. London is an expensive city, so Arran House Hotel is a good option for the budget traveler seeking a good location and a place to sleep.

To start, the guy "managing" the front desk was very unprofessional. I asked nicely if he could…read moremake accommodations for my stay and he told me there were absolutely no rooms available in the 3-4 hotels the company owned. I asked if there was anything i could do and he told me i could cancel the stay but that i would be charged for the first night AND i had to write/send a letter to management with my complaints if i wanted even a partial refund. He said that my room was perfectly fine (hadn't even seen the room had just stepped into establishment) and that because there is no legitimate reason i should be cancelling therefore he would not be providing even a partial refund. Per their policy online, it states that it's "partially refundable. if cancelled after reservation, the cancellation fee will be the cost of the first night. if you don't show up the no show fee will be the same as cancellation fee". No where in the policy is it stated that we had to provide a letter with our complaints and send it to management in order to get even a partial refund for not even staying whatsoever. When i asked to speak to the manager the guy kept saying he was the only one managing the 3-4 hotels nearby and that he was "the manager". I even asked for the managements number and he gave an excuse that one of the bosses wasn't working today so i asked for a different one to which he said he couldn't provide me any of his info. Overall i was understanding that accommodations could not be made however the way the guy spoke to me was disrespectful and appeared untruthful.

Excellent hotel - fabulous staff and great location of London…read more And the Very Best and most helpful Concierge, Graham -- a true professional and gentleman. He will make sure your visit is superb. Boutique hotel with a delicious breakfast and friendly and extremely accommodating team. Can't say enough about this wonderful hotel and Graham-- Concierge extraordinaire.

Please avoid. There were ALOT of flies everywhere!! At first, we thought it was just one flying…read morearound. But once we looked at the wall, it was a whole WALL of them!! The waiters didnt look surprised.