The staff here are soo friendly and inviting. From the door man, to the front desk, you will be…read moregreeted and attended to from the moment you arrive. One night I woke up at 2am experiencing knee pain. I called the front desk for a bag of ice to help my knee and they brought it up with a smile within minutes. Exceptional service. The concierge helped me plan a day which worked perfectly. I was invited to the executive lounge. The food was great, with different options. Noticeable options were cheese plates and tortellini. They provided complimentary beer, wine, and bubbles. They have a high end espresso machine which is worth giving a try. Location is across from Hyde Park in a very safe area. Shopping, and also Mayfair, are within walking distance. The underground is also within minutes walking distance. Great spot to stay!

This is a year late! We had an unexpected stay in London after flight cancellations and decided to…read morestay in central London for 2 days rather than the airport hotel the airline was giving us. What an amazing stay after the chaos! The club lounge was amazing and the afternoon tea one of the best I've had. They made a challenging situation a pleasure

This was our favorite stay in London, a charming boutique hotel with a great location. The staff…read morewas welcoming and the rooms were clean and cozy. The pillows and bedding were extremely comfy. The whole place was well appointed, and there are riddles to solve on each floor through the various artworks and propping. So cool! Yes, it's all Sherlock Holmes themed, but I never felt like it was over the top, on the contrary, it was all done in very good taste. The lobby and ground floor has many different charming places to sit, with fireplaces and comfortable chairs. Great to catch up on work or just read a book. The attached restaurant was a wonderful spot for breakfast and we also enjoyed cocktails there on a couple nights. The service was always great. I highly recommend the Holmes Hotel and will be sure to visit them again!

Pretty good hotel. Good dining facilities and the breakfast is pretty good. Room a little small but…read moreplace has nice character and some charm to it. One downside is they seemed to run low on hot water two days I was there. It was tepid. Good location in Marylebone. Good restaurants and pubs nearby.

It was once quite comfortable, and in a good location nr marble arch & Oxford street…read more However, as with many Hyatt buy outs , it's changed and not as refined as in years past - the same can be said of the Savoy. Not as it once was under a corp umbrella. And disastrous referb :/ They definitely lose their once luster, and become a chain property - and that's unfortunate !

4.5 stars - Great hotel! We stayed here for 4 nights last month. Bella at the front desk was so…read morelovely and went above and beyond to make sure we had rooms available when we checked in that were on the same floor with our preferred bed arrangements. She made sure our luggage was delivered and answered our questions. She made me feel valued as a customer and at ease on a stressful travel day. The hotel is located within walking distance of the tube, Oxford street with Selfridges as well as many restaurants. There is a taxi rank located right outside which was very convenient. The rooms were very comfortable with plentiful amenities like complimentary bottled water, mini fridge, robes and slippers, etc. The bed was so soft and there were a good variety of channels on the television. All staff we interacted with at the hotel were helpful and kind. There was a fire evacuation on one of the days we were there and an announcement came on the loud speaker informing us to leave and staff members guided us to the exit quickly. The buffet breakfast was nice with omelets by request, a variety of hot and cold items (bacon, sausage, eggs, hash browns, baked beans, pancakes/waffles, fresh fruit and vegetables, juices, cereal, yogurt, pastries). There were servers to clear your plates and provide drinks. We had drinks one evening at the bar and Marco was such an entertaining and efficient bartender. He made our evening memorable and put so much attention into making our cocktails and providing us with information about the signature drinks available. Overall I would stay here again! The location was wonderful and we had a very comfortable stay.

I had an afternoon tea, but did not stay in the Langham. Afternoon tea makes it sound like a light…read moresnack, but it felt like a large lunchtime meal with the amount of tea and food I got. I chose the traditional afternoon tea. It was actually more affordable than I was expecting. Most of the food and the tea were all amazing. The chocolate cake served last was probably the least impressive part of the afternoon tea. Our waiter seemed nervous. But he went out of his way to offer to pack our leftover food and jam at the end of our meal. Our surroundings were beautiful and the pianist played so many recognizable songs flawlessly.

One of my most wonderful hotel experiences of all time!!!…read more What really made this trip special was THE STAFF!!! Such wonderful and friendly staff. And I LOVE how they would make the effort to remember our faces and names. The accommodations were pretty wonderful too! We ADORED the hotel's breakfast. Included with our stay for breakfast was access to the buffet along with an entree off the menu. It was SO much food! The buffet alone was enough for a meal and it had so many options including fresh fruit, pastries, juice, smoothies, meats and cheese, etc. BREAKFAST WAS HEAVEN. I also really enjoyed the gym! Plenty of equipment. Upon arrival, they brought up chocolates and fruits. The chocolates were AMAZING. They also refilled our fruits and water in the room when the room would get cleaned. It was all the little things that made this place very special. We even stopped by the hotel pub (The Wigmore) which was great too and spotted a celebrity (Gerard Butler!) We had afternoon tea here as well and it was such a memorable experience. Truly a wonderful hotel and I'd highly recommend to anyone! You will feel so fancy if you are lucky enough to book a stay here :)

I honestly don't even know what to say about Claridge's Bar other than... yeah, it's expensive…read more Very expensive. But also? Worth it. This is absolutely not an accidental "let's just grab a quick drink" kind of place. You're committing financially the second you sit down. But the second the service starts, you kind of get it. Everything felt effortless in that very polished London luxury way. My gin martini was perfect. Not "good." Perfect. Cold, balanced, exactly what you want a martini to taste like when you're paying Claridge's prices. We also had champagne and just sat there for a while soaking it all in. The whole experience felt like a masterclass in hospitality. Also, and I need to mention this because it genuinely made an impression on me: they might have the nicest bathrooms I've ever used in my life. Truly. Painful for the wallet. Fantastic for the soul.

We chose this place for my birthday dinner and it did not disappoint. The dining room is just…read moreinside the lobby and is an Art Deco gem, with live piano and bass playing in the background. We ordered the English Asparagus, Pea and Mint Soup, Seared Scallops, Pan Seared Cod and Miso Glazed Salmon. Nothing disappointed! And the mixologist came to recommend an original cocktail called the Flamingo which arrived in the color of Flamingos and tasted excellent - light, not too heavy on alcohol with a dash of bitters. They gave us special birthday treats which was above and beyond anything we expected. I cannot emphasize the high degree of service we experienced. A truly memorable birthday evening!

Last summer we booked a family suite at the St Ermins Hotel in London, which was perfect for our…read morefamily of 5...especially since close to so many of londons sites. One year later we were back for a mother daughter trip with another mother/daughter. I originally booked the St Ermins again, but then thought it may be fun to switch it up and stay in a new area of London. A friend/travel agent recommended The Marylebone Hotel, which met all of our requirements: - easy to get around in London - fairly priced by London standards - good shopping/restaurant area We arrived a little cranky from our flight in Edinburgh after a 2 hour Uber from the airport. They greeted us warmly and even told me they had an upgrade for me, although ran out of upgraded for my friend which didn't make her happy. To be fair our rooms were right next to each other and I didn't see a difference so don't think mine was really "upgraded" The rooms like most in London were small. We had 2 twin beds pushed together. It was basically like sleeping in one big bed, but we had our own set of covers which made my 13 year old happy. Everything was very clean and nice, but small. The attached gym was great. It seemed to be a popular local gym so was quite crowded, but if there was room in classes hotel guests could join. I did a leg class one day, which I enjoyed...although got a great leg workout just walking miles and miles around London everyday. The surrounding area was so cute - filled with boutiques (some unique to London and other popular back in the states). There were lots of little cafes to grab a treat as well. We spent a lot of time in covenant garden to see shows on this trip, which was quite the walk but great way to get exercise. And when we returned from the craziness of covenant garden it was nice to be in a quiet area. Breakfast was included in our daily rate. The buffet was adequate and I enjoyed eggs and coffee from the menu. We also received a $50 room credit, which we used to raid the mini bar the last day for some airplane snacks. I thought St Ermins was the perfect pick for my family's first trip to London since it was right next to the tube and near so many sites, but this hotel worked out perfectly for a mother daughter eating, shopping and shows adventure.

We just finished a four day stay here. A lovely property with excellent service. The restaurant…read moreworked well for the included breakfast and the bar was nice for a light lunch. Well maintained and very cordial and well trained staff. The location was great as well. Easy walking distance to Oxford Street, Mayfair and even SoHo.

A truly beautiful hotel. I wanted to actually stay here for my last evening in London but I think…read moreit's just too expensive. It would have to be something celebratory like my anniversary as it's roughly $700 US per night for a standard room. Went here for high tea in their winter garden and it did not disappoint. My boyfriend and I actually arrived 30 minutes earlier than our time and they welcomed us in which was really nice. We were seated and we enjoyed their several teas, filled up on pastries and scones. Chai was my favorite and same with their house blend. It came out to about $240 US for the both of us, which was one of the cheaper options compared to other high tea locations. Just be aware of the 2 hour time slot. After your 2 hours are up, they will relocate you to another part of the hotel to continue your tea.

We were sitting in the airport lounge about to head to Europe, when a gentleman suggested while in…read moreLondon we should have High Tea at The Landmark. We instantly took his suggestion and booked a reservation...and I'm glad we did. To our surprise, it was The Landmark's 125th year anniversary. So it was a special time to be there. There was an abundance of tea sandwiches and desserts, including special desserts for their anniversary. Additionally, to my surprise, it's all you can eat, baby! :-) There were four of us there. And we all very much enjoyed the sandwiches and desserts. Two of us enjoyed all of this elections immensely, and the other two with us weren't fans of the entire selection. There was a wide selection of tea and coffee, too. So that is Very enjoyable. The service is excellent and very friendly. And The Landmark itself is a historic building with great architectural features. Very beautiful. And the doormen were helpful, knowledgeable and friendly. Don't worry about the price. How often will you get to do High Tea at The Landmark? I strongly recommend it.

A great place to stay with less than a five minute walk from Paddington Station. It was so…read moreconvenient to get anywhere in London and the airport. The hotel has a modern vibe. The lobby is small, but it does have a restaurant. It has an elevator. The room was a little small but comfortable. The shower and bathroom were great. It had a coffee machine and a mini fridge. The mini fridge had complementary drinks, soda, water, beer and wine. The staff were excellent. We were able to check in when we got there at 9 AM. They helped us with directions and answer any questions we had. I would definitely stay here again!

I'm a huge fan of the Hotel Indigo chain and this location is absolutely perfect if you are coming…read morein from the airport. The rooms can be a bit small and there is very little room to put your toiletries in the bathroom. The large bowl-shaped sink takes up most of the counter so you are forced to squeeze in your stuff uber and around the bowl. Sadly, the faucet BARELY makes it over the edge of the bowl so when you wash your hands, water goes everywhere and ends up spreading around the counter and gets your toiletries wet! Ugh!! That one detail is definitely not up to the normal Hotel Indigo standard in my opinion. Whoever designed the bathroom should never be hired again! This should be a 3 star review based on that. But.... The saving grace was the front desk and the maintenance guy. We quickly discovered that our safe didn't work. The front desk got the maintenance guy to our room quickly and he reset it. When we were ready to leave, it failed again so they summoned the maintenance guy again. He reset it but it failed again. So he proceeded to replace the safe. Those things are HEAVY!!! The poor guy had to lug it up from downstairs, unbox it, take out the old one, install the new one and then lug the old one back downstairs!! This guy was sweating profusely but handled everything so professionally. So kudos to him and the front desk for making this happen so quickly, thus the 4 stars!!

Upon arrival at the London Marriott Hotel in Marble Arch we realized it was under deep renovations…read moreand were not told of this. Their entire staff is actually operating from their restaurant named 'The Pickled Hen'. Everyone who works here makes everyone feel better and happy to accommodate everyone who stays here. The room was wonderfully appointed and the bedding was wonderful. I am excited to see their new lobby later in the summer 2026 and happy this staff will be there to welcome us back! We loved our stay!

This is a hotel I will never stay at again! At 3:00 am an idiot guest was vaping and triggered the…read morehotel fire alarms in every room. It blasted for over 15 minutes at deafening sound level. Plus, no air conditioning, other than a loud floor portable that didn't cool and was as loud as the train station. The manager told me he wouldn't post a no vaping sign. I told him about the noise, showed him the decibel reading, he said he wasn't an engineer! So after the bars close I guess guests that vape can think it's ok, they can argue vaping is not a lit cigarette. Between the construction, noise, no air conditioning, management, this hotel is not one we will risk staying at again. Totally disappointed, a ruined and wasted day.