My wife came in ith me for Chrismas light replacements. Several employees and I greeted. "Wow, they all know you." Why is that? The hours I spend here. Items I search for. Smiles and trusting info shared with me over 24 years. Knowledgeable staff. We have created some great, creative, fixes. Selection of goods - lots of stuff. Christmas Lights read more

Walt's Ace Hardware - The One and Only, an excellent cashier and helper - Hardware Stores Near Me - Phoenix, Arizona

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If I could give ZERO stars I would. My second time coming here. I had an electronic gift card it has a barcode on it, "oh we can't scan it we have to manually enter it. I had problems with them and the electronic gift card months ago, the young lady figured it out and it went through fine. $20 gift card, had remaining balance tried to use today for some minor screws & nuts for a project. The cashier called the manager Diego up. He is dialing some number that didn't respond. I'm in there 20 plus minutes for them to try and figure it out. The gift card system they punch in I said sir the young lady did that last time it didn't work. She did a scan and entered the pin it went through. I'm getting ticked off and the young cashier dark brown or black hair starts laughing. Yup I'm out of here. The only compliment I have is for Jose he was kind and helpful. I'm I'll do formal corporate complaint later. I don't shop here usually cause they have always been over priced but the service and technology of making it simple in 2025, this ace doesn't have it. Normally go to Home Depot and Harbor Freight. Being a Jerk laughing girl isn't easy but someone has to do it and you did. read more

Walt's Ace Hardware - Outside - Hardware Stores Near Me - Phoenix, Arizona

I stopped by to get some cat litter and they said that backpacks are not allowed in the store , fair enough there are a lot of thieves out there . I said I'll just leave it by the register while I get the cat litter . I was told by the cashier "NO" . There were 4 or 5 employees just standing around not busy at all . So I could be escorted to the product ( the Ace hardware at 1923 w Glendale Avenue do , very helpful) but she said " absolutely not" she had an employee get it and he brought up an obscenely large bag he knew I couldn't buy . They were REALLY mean about it , and treated me like a criminal just because I had a backpack . I'll take my business to the other Ace hardware , thank you very much ! Brian Mckee read more

This is my neighborhood store. Everyone is helpful and encouraging. The selection is great and the value is on par for other stores. I love this store. read more

Worst customer service ever and the whole staff is rude. I can't believe how they let the staff of this Ace Hardware speak to customers the way they do. Not only rude, but not even helpful. read more

Much like many of the other reviews, my recent, two experiences with this store have been horrible. While many businesses may educate their employees on how to respectfully treat a customer, this store must send their employees to "rude" school. I have not been treated so disrespectfully by a business in a while. Take my advice and give your money to any other establishment. read more

Horrible place and even worse customer service they act like a pawn shop with there return policy even when it's brand new. I don't recommend and warn to go to home depot or Lowe's instead. read more

Sabrina courteously took my phone call and confirmed inventory for a specific item to potentially save me a trip. She then held the item for me at the front desk. Can't ask for more! read more

Upon waking into Walt's Ace Hardware I was immediately greeted and pointed towards the help I needed in the back where the keys were made! Upon walking towards the back was when DAVID was professionally waiting for me as he was alerted through his ear piece from the guy up front. He was quick, knowledgeable, super kind and compassionate. Thank you David for helping a gal out, may you be blessed ten times over!! Sincerely, the adorable original cheetah design key owner read more

Walt's Ace Hardware - The 3 keys including a cheetah design & a mailbox key I was made copies of from amazing David & in a friendly speedy manner! - Hardware Stores Near Me - Phoenix, Arizona

Mark was an absolute beast. Took his time to explain to explain things and offered so much help and knowledge.

I had in my hand a small bag from the pharmacy when I walked through the front door. The person beh8nd the counter began to screech " you have to leave that bag up here" there were people standing there shopping who stopped to stare at the would be thief ( me) because there was obviously a panic abroad due to the unreleased pharmacy bag. I was there to look for paint and painting supplies for a large project. Instead I just left. But I will never spend another nickle in that place. The prices are way higher than anywhere else anyway. Home depot is the best choice read more

Wow, these people really take care of you! I worked across the street overnight & came here because my key fob battery died. They helped me with everything & I truly appreciate the great customer service read more

Walt's Ace Hardware - Hardware Stores Near Me - Phoenix, Arizona

This is my least favorite ACE of all time. The manager's name is Wes and he bullies customers constantly, it seems to be a reoccurring situation just read the other reviews. I do not recommend this place at all. Wes needs to be replaced with a person who practices good customer service, because he has zilch. read more

This review and rating isn't about the store per se, not the location, people, or products. It's about a bad, out-dated non-competitive return policy. I had shopped here for years and then fell victim to the policy and started shopping at the Ace at 7th Street and Missouri. Today I was in the neighborhood and needed a few things. I'm not opposed to Home Depot or even Amazon but prefer shopping locally. I went in, got what I needed - everything is fine - but I saw the archaic return policy on the receipt and remembered why I don't shop here regularly (see the attached pic). There a number of categories not returnable. If you open the product, try it or find it's the wrong item or you don't like the way it works, you are SOL! They also reserve the right to arbitrarily refuse a return. I'm not aware of any other store that does that, their competitors allow returns, and I'm afraid they're sealing their own demise. When that happens, it won't be because customers don't want to shop there but because they've made it harder to shop there than their competitors have. So - this is a BUYERS BEWARE post! As for me, I've been reminded and I'll avoid them again. Nobody wants to hand over their precious $$ and be stuck with a product that doesn't meet their needs! read more

Walt's Ace Hardware - Return policy - Hardware Stores Near Me - Phoenix, Arizona

I'm always blown away with there service. Somebody is always willing to help and they are genuinely useful. I had a tricky return and they were very reasonable about the situation. I also get coupons sent to me on a regular basis which helps keep the costs reasonable. read more

Not everyone who walks into your store want to steal from your store. You don't want people with backpacks in your store! But ....you let the women who walked in before me to keep her handbag, that was bigger then my backpack. Now why would I care if I have to leave my backpack behind the counter! Well I have a firearm in my bag. I ask do you have a weapons locker to keep my firearm. Answer girl behind the counter "We don't let them he store." Ok so you don't need me in your store. I walked right out and drove to a closer Ace down the road. Walked to there store, said hi to the people at the front counter and walked right back and found the $200.00 plus tool I needed. That I know your store had and I like to buy from local ace store because it help keep them open. I think your fear and your lazy staff will keep me from your store in the future! read more

The best Ace hardware in the valley, very friendly and helpful staff, and the manager goes above and beyond to make sure his customers are totally satisfied. I highly recommend this place read more

Best hardware store! I can always find what I need and the employees are always friendly and helpful!

I LOVE coming to this store. There is always some one ready to help me find what I'm looking for unlike Home Depot or Lowes. Shout out to one of the managers, WILLIAM and workers MICHAEL & AMADO. I brought in a lawn mower part (rusted bolt) that I couldn't take off and these guys were determined to help me and the succeeded with flying colors. What GREAT customer service!! I highly recomend this store if you want customer service. read more

Walt's Ace Hardware - Rusted bolt to a spindle on a riding lawn mower - Hardware Stores Near Me - Phoenix, Arizona

Goodness, I've been coming to this Ace Hardware location for well over ten years, but I've never found myself in quite this situation. As this is my closest neighborhood, locally owned hardware store, I've always been willing to spend an extra dollars or two per item on the $5 screw driver, the $15 toilet fill valve, door knob, paint brush, bottle of glue, mop bucket, box of screws, sheet of drywall, plank of wood, and so on. They're not the most well stocked, and sometimes it's unavoidable driving out of the way for instant access to the home repair item you require for that weekend project when Ace doesn't carry the item I want or doesn't have a decent enough selection of the product I'm looking for. It was the convenience and local economy that I was supporting with my patronage. I recently have been looking for a small-ish rolling tool chest, and found one for sale on the internet that looked like it fit my dimensions and was a decent enough price. After some searching I found this toolbox was distributed through Ace stores as well as both the other major big box hardware stores, within a $10 difference between big box and Ace, so naturally, I came in to look at the toolbox, touch it, open the drawers to make sure it was a decent enough quality for me to not hate trying to open and close doors and drawers filled with tools. They had five or six of these toolboxes available, but nothing on display with everything hidden inside the box. I found a staff member and asked if there was anything already out of the box that I could see before making a purchase and there was none. I asked what their return policy was and they do not allow returns of tools once they leave the store. I then asked if we could open a box so that I may test the drawers and doors to be sure I would be happy with the item before I purchased it as within their policy I would not be allowed to return it and they were unwilling to open a box under the justification that the toolbox would no longer be new if the box is opened and they would have to then sell it at a discount. I asked if there was someone who could make a decision to allow the box to be opened and only the store manager could make that decision and unfortunately they were unavailable to speak with. Throughout this entire discussion, the sales associate continued to tell me how high of a quality this tool brand is and that they themselves own several toolboxes and can attest to their quality and longevity. We went back and forth a few times on the topic of how they're basically forcing me into risking a purchase of something that may or may not be a good product, I was willing to purchase under the no return policy, but I wanted to touch the product to come to my own conclusion as to it's level of quality before committing hundreds of dollars on something. Ultimately I decided that the purchase wasn't worth the risk and left the store after explaining that I could touch and feel and get a sense for just about every item in their store and making decisions to purchase these items was easy, but unfortunately I would be unable to continue as a customer of theirs due to the no return policy on an item that I simply could not make an informed decision on. I ended up finding another Ace store with the tool box on display and ultimately I was happy I didn't pull the trigger on it because I would be very unhappy having spent so much money on something that was seriously lacking in quality. Sorry Ace, unfortunately after this experience, I am simply not able to continue shopping here with such an archaic view of return policies and opening a product to show and display for customers to touch and try. read more

This is by far one of my worst experiences with ACE hardware. I will not say all of them , but this particular store is the worst, they should not be allowed to run a franchise as they give the company a horrible name & representation. The manager son of the owner was horrible on his customer service talked down to people and when it was my turn for a return, he refused to even give me the time a day, receipt or no receipt he didn't even look at me, like I didn't exist, yet gave the cashier a red light to be rude herself. I didn't not know ACE hardware had a no return policy!!!??? NOT!! Just this crappy locThe item was broken when bought a crappy Industrial bucket that was broken and with a receipt yet they said NO and the reason BECAUSE I SAID SO & my father is the owner. Talk about arrogance and flat out crappy individual. As soon as I started to record his behavior he ran away to the back & refused to speak! Consider going elsewhere or other ACE. These people do not deserve the business . By the way extremely racist.!! My read more

Walt's Ace Hardware - Son of the owner ALEXANDER D EDWARD (602) 509-6602 - Hardware Stores Near Me - Phoenix, Arizona

Absolute worst experience I've had with a business. My ac went out 5 days ago. I desperately purchased a cooling fan, that did not work at all. I had made my purchase online and picked it up in store. I also decided to grab a box fan when I got there. NOWHERE is it stated that fans are non refundable, but that was their initial excuse. I was denied any sort of refund for either of my purchases, which I came back TWO days later with (after I finally got a portable ac unit). They then tried to state that I returned the items in "poor condition". Yes my items were opened and I used them for a day, to realize they were fucking useless. I'm now out $100. As if I haven't had enough stress and costs over the last week. These people are absolute shit. Zero stars isn't an option. read more

Here it was on a Wednesday morning, and on the way home from my vision exam, I remembered I needed some items to help me out with our gardening. The closest hardware store I could think of was Walt's Ace Hardware. Now I have to mention this, even if it means that you will be scratching your head wondering about my age, and all I can tell you is don't. Back in the 70's the original Walt's Hardware, as it was called, was located on the southwest corner of 19th Ave. and Indian School Road, just the opposite corner of where it is now. This store may have been acquired by the Ace Hardware Store chain but, let me say this, the manner in the way customers are treated hasn't changed in all these years. Meaning that they have excellent employees that are customer friendly and want to always help you. I used to stop here many times after work, even after it had moved to its current location. If they don't have what want they will gladly order it for you. Sure they want your business but, let me tell you, the way they have continued to conduct their business is no different than in years past. This is how you continue to have customers by letting them know you want to help them with whatever it is you are looking for. That is how it's done. Even my wife loves to come here, just to look around, and look around she does. This time around, found me a huge hat to wear outside to shade me from the sun. To my surprise, they even carry my lawn fertilizer that is difficult to find, and at a much better price. So I will return here for this and make a special trip. Whenever you are in the neighborhood, don't forget to stop by, you never know what you will find besides what you came here for. Somehow or another, Walt is looking down at us and thanking us for stopping by. He left a good legacy. read more

They run this place like a casino floor and every employee is a pit boss watching your every single move waiting for some action. The old school two way mirrored surveillance loft makes you feel like you're in the black market. All the employees are wired with ear pieces and look at everyone as a threat. I bought four screws recently and a employee near me began escorting me to the front with my screws. All I had were four screws. Just for fun I sped up to lose my tail and b-lined it down a random aisle. She got on the wire and then I hear all the radios sound off -" white male black shirt coming down with 4 screws at .24 cents a piece". Wish I was joking. I still shop here because it's closer than Home Depot and I like their pens, but it's also fun giving the employees a chance to act their authority kink out. read more

I've never been so insulted and treated soo poorly for the way I look. I'm a female plumber working in over 100degree weather!! I need one part, that not even the employees are educated in and I'm watched and followed the whole time! So insulting and degrading!!! This place needs to be shut down!! read more

I live in between two Ace Hardware store and it takes the same amount of time to go to either one. The other one is in a nicer area and shopping center, but I ALWAYS choose Walt's. It's in a more sketchy area, but the store itself is not. Everyone is alway super knowledgeable, helpful, and friendly. The main lady in charge (I don't know her name) appears to run a pretty tight ship. Walt's also has waaaaay more stock on hand and more options and available items. read more

Does not take gift cards. We exchanged our Citi points for a $50 gift card only to find out this store does not accept gift cards?! So disappointing. read more

I could not believe how patient and helpful Lorraine was!! I went in with an antique table leg in my hand needing a wing nut to replace the one on it that had been destroyed by a previous owner, and the leg can not be tightened. I couldn't find one that fit...and Lorraine came to my rescue! I won't detail all she did for me, suffice to say it was WAY beyond the call of duty!! It seems the bolt part (that's an integral part of the leg itself and cannot be replaced) had some threads that were damaged. Long story longer, Lorraine spent about 20 minutes trying things that would enable the nut to be screwed onto that bolt! She refused to give up!! She used a grinder on the end of the bolt, she cleaned the threads with something, and she would not give up! ALL FOR A 45¢ WING NUT!! Walt's Ace Hardware is the BEST! read more

I would give this place zero stars if that was possible. Buyer beware! I choose Ace Hardware Stores because I like to support these independently owned franchises and USUALLY get exceptional service. I would buy many of my smaller ticket items here because they were close to home. I needed to upgrade my Stihl Chainsaw and saw they are Stihl vendors. What a mistake to buy it here! I found out the hard way that this location is notorious for poor service when it comes to large equipment purchases. I purchased a Stihl MS251 Wood Boss from them on Saturday, and so many accessories that day like files, guides, and fuel to go with my saw purchase. I had heard that the Ace corporate standard as part of their agreement with Stihl is for them to start the machine before you leave the store to ensure that you have an operational piece of equipment. The employee, Diego, was unaware of this policy and advised me that they did not start them at the store. That should have raised a bigger red flag than it did. Since I am a fan of Stihl's quality and reliable performance, I took it home anyway, topped it off with Stihl MotoMix and Stihl Platinum bar-chain oil, ready to take it for a spin. It would not start! To the point that I even wondered if it had a spark plug and I took off the top saw cap, confirmed spark plug was present and not flooded yet from all the pulls I had tried. I tried it a few more times before I checked again to see it had flooded. Followed the manual guidance to address the flood and allowed it to sit until the next morning. Sunday I called the store who offered to try to start it this time. I walked into the store to see Diego the Ace employee who sold me the saw trying to teach him self how to start the saw from the Stihl Kiosk as I arrived. I stood back and watched incompetence at work. We proceeded out front where he stared perplexed at the choke switch and I mentioned that he had to press and hold the "trigger"/throttle at the handle to "shift" the choke into position. To which he responded, "I know." He proceeded to yank and yank on the cord and flooded the saw, but didn't know how to access the spark plug to check that it was wet or flooded. He called his manager Wes on the phone to ask him what he should do. I asked for an exchange and they said no returns or exchanges and I was on my own. They gave me the number to a Rental place. I asked that their manager call me. I left my number and went to Howard's Ace Hardware on 32nd St and Indian School. The service was night and day. They had sympathy for my plight and worked with me to get it going. After involving the local Stihl mechanic, they advised me that whomever assembled the saw had made some errors that the average user would not have picked up on. The Manger from Walt's, Wes Anderson, called me early Tuesday morning ( I purchased the saw Saturday). He asked me if I was able to get the saw started and I told him that even the Stihl folks at Howard's were kindly working with me and providing me with the quality customer service I expected from Ace and Stihl. And that I had learned the was assembled incorrectly and had they started it in their own shop before I left as is standard of Ace - Stihl sales, as I had asked, that we could have avoided this. Wes became indignant and yelled, "Don't tell me how to run my business!" He also insisted that Diego said I turned down the start up service (which I did not) and that he had me on video and audio being hostile and aggressive to his employees. I replied that those comments there revealed to me that he did not have video/audio because other than being a bit stern and frustrated, I realized their incompetence and inability to provide customer service and left. He then yelled at me to never to return to his store. Don't worry I won't. Howards Ace Hardware has earned a customer for life. Walt's Ace Hardware doesn't deserve to be classified as an Ace or a vendor of the Stihl product line. I have since learned that this type of subpar "customer service" is standard for Walt's and they have become notorious in the Stihl community for it. read more

Angel is the best! Called several Ace Hardware's trying to find a very specific thermocouple for my water heater. Angel and his coworkers went above and beyond to locate the part that showed "in stock" but was nowhere to be found. Incredible customer service, thank you again! read more

Pretty disappointing.. one of main reasons I make a point to shop at places like Ace is because of the service you get from ​real people. I showed up 7 minutes after closing, but I called them before they closed to let them know that I was on my way and it was emergency. I needed grab something real quick, but wouldn't make it until like 606pm. ​I mean, I totally get it, they're under no obligation to help someone after they close, but when you call ahead and you walk up to the door and there's four employees just sitting in there, but all they say is sorry can't help now, it's pretty frustrating. The truthful response would have been, ​not sorry, it's not that we can't help you, it's that we won't help you regardless what emergency you have. Again, they didn't have to, but I'm just not used to a Walmart level experience at Ace. For the record if you call my place a business and tell me that you have a situation that I can help with, and all that help will cost me is about 3 minutes of my time, i would stay to help, thats how small businesses compete with lower prices of the big box stores. read more

A small task, but a necessary one! I needed to duplicate some house keys. More often than not, the duplicate keys never quite match up with the original, and are a source of annoyance to get them to work. I have shopped at Walt's Ace Hardware for many years, and always get great customer service. * MARCOS * made several duplicate keys for me, and they are perfect! Thank you, Marcos, for getting it right. read more

Awful service. Seemed like a million employees were working and none were wanting to assist me. Also they wouldn't let me use the bathroom.

I had such a great experience here today- each and every employee was knowledgeable and helpful. I bought a grill and they delivered it to my house right THEN! The store also had exactly what I needed to work on restoring and repairing some antique furniture. I usually get anxious going to the hardware store but I will definitely be back shopping here :) read more

I went to ACE as no more Home Depot for me. I ordered a 10ft Werner ladder at Home Depot, paid to have it picked up, just to get a ladder that looked like it had gone through hell and with a bend bracket. I returned it with no problem from Home Depot. Therefore, I thought to try it again and I ordered another one at Home Depot a few weeks later. Same issue. The ladder looked beaten up, was dented and wobbly. Home Depot took it back with no issue but so much of my time was wasted with every purchase in trying to find someone who could pick it up and deliver to my downtown condo. Fast forward... I searched online and found the same ladder at ACE. Called the ACE store on 24th Street but, unfortunately they didn't deliver. They assured me they only sell new ladders and not to worry about getting a ladder that looks like it had been used or was defective. They referred me to the 19th Ave & Indian School store. I called and spoke with Wes, the store manager, and he assured me all will be a great experience and they would deliver the ladders (at no charge). Wes also called me an hour prior to delivery to let me know that they were leaving the store and what time they would arrive. I received my 10ft and 8ft ladders. The delivery person was so careful and helpful. We checked them out together and they were perfect. What a great experience and took very little of my time. My hat off to ACE Hardware on 19th Avenue & Indian School and special gratitude to Wes! Finally got this off my to-do list. read more

Walt's Ace Hardware - Werner Ladders from ACE Hardware - Hardware Stores Near Me - Phoenix, Arizona

August 23 Addendum to previous 6/15 review: after 5 months the manager came back to us, said that he was now willing to pay for the repairs to the car required to make the key purchased from Walt's Ace Hardware to be functional. He had us bring in the repair receipts and cut a check for the damages the same day. We are thankful. read more

I don't know why I haven't reviewed this Ace Hardware it's the nearest one to my house. I go here quite a lot when I need items. Every staff is Uber friendly and very extremely helpful I'm so grateful that they're less than a mile away for me. read more

I have shopped at the store for years with no problems. However today I attempted to return a couple of small hinges and buy a product and that was worth twice that. I had a receipt for one but it was not in the original packaging therefore they denied my return. I understand they may have guidelines. However I asked him to kindly speak with his manager. I could hear his manager speaking to him from the other room but the man refused to come out and talk to me and simply said that he was not available. I was treated like I was trying to rob the place or take advantage of the store by returning a $5 hinge. It was degrading. I will not be shopping here anymore as I do not like being treated as though I don't matter when I have been a long time customer of a small local business. Shame on you Walt's Ace hardware! read more

Left Home Depot after an awful experience. Walked into Ace Hardware and was greeted immediately. I was offered help from two different associates. They helped unlock the item I wanted to purchase from the cabinet and even told me to have a great day afterwards. I was in and out of the store fast. I am so pleased with this store and this experience. The store is always clean and stocked well. I will always go back to this store for my home/hardware needs. read more

Wess delivered our grill himself...WHAT A GUY! Help figure out our order which corporate didn't do correctly! Highly recommended store.