We have an RV and I swear, we spend a good 30% of the time fixing 'stuff that breaks' and if we didn't have Ace, I don't know what we'd do. Yes you can go to the big box places, but you will not get the same level of service. We bring in some oddball part, explain the issue and they have 'just the thing' - and they know right where it is in the mess of aisles of items. We now have a toolkit that has a little bit of everything, but guaranteed on the next trip; there will be some weirdo thing that we need :) Bonus for this location is the softener salt out front so you can just back into your spot, pay and load up. Easy peasy read more

Howard's Ace Hardware - Husband fixing 'yet another thing' on the latches on our RV garage door with parts from Ace Hardware - Hardware Stores Near Me - Phoenix, Arizona

Not really happy with product. Bought bathroom faucet installed it went to turn the water on and the aerator blew off the faucet could not catch the other piece went down the drain and out not in p trap went to store to get another one would not give me one to replace I had to buy another one 12.00$on top of what I paid read more

This is an incredibly fun store to shop. Fantastic customer service! Come in for nothing, definitely leave with something.

I want to thank Red. I was ready to walk out and go to Home Depot, and he asked me if I needed any help finding anything. I told him what I was looking for, and he showed me. What's more, I had a project and he completely walked me through how to do it and gave me the parts I needed. These guys are always so generous with their time, and very talented. read more

Howard's Ace Hardware - My local Ace Hardware, the best! - Hardware Stores Near Me - Phoenix, Arizona

Be careful: Shelf prices may not match what you pay at the register and they seem not to care. I was going to purchase a 6' length of rebar marked $10 on the shelf and it rung up at $15. 50% HIGHER! I pointed out the price difference and the cashiers were totally unconcerned saying outright the prices shown on the floor often no longer match what comes up on the register. They did not offer to sell me the item as marked or escalate to management for an accommodation. The attitude that is was 'ok' to mark one thing on the shelf and charge something different at the register is what prompted me to walk out the door leaving the rebar and the $170 hedge trimmer I'd planned to buy behind. Shame, I've always liked Howard's Ace but I can't abide not charging items as marked. What if I'd had a cartload of items and been overcharged on so many items it would be impossible to track standing at the register? I understand prices are increasing; this makes it more important than ever people understand what they will pay. The decision to buy is made when the price is understood inspecting the item, not standing at the cash register trying to double check the price you are being charged for each item against the memory of the price on the shelf that prompted you to put it in your cart. read more

Service and selection top notch! Always in and out with what I need! Service always available, don't have to search for someone. A regular!

Phill was nothing short of amazing. He was kind, patient, and extremely helpful. I love this location.

Great customer service, online order was ready in an hour. Bought a chainsaw and the associate at Howard's Ace explained the operation and maintenance. This was closest location with the unit I wanted. read more

Five Stars all the way! I have an old British motorcycle that I needed a key replacement for. Two weeks ago I stopped in to see if they had a blank that might match. The gentleman spent probably 45 minutes with me and then handed me a cut key that neither of us were sure was going to work. He told me that if it worked, great, but if it did not work Just to throw it away. I asked him if I could pay him for his time and he refused. Fast forward to today. I ordered the correct key blanks off of the Internet and walked back into the store with their key that did not work and the blanks and asked him if he could cut one of the blanks from my original key. A gentleman named Frankie took the job and cut the key. Again, when I asked what I could pay for it, he told me zero. Yes, you could go to a larger hardware store but no, there is nothing like doing business with people in your own neighborhood that care about you as a customer. Howard's Ace Hardware is exactly that! read more

Very courteous helpers who directed me to the right place and let me check the paint color with my motorcycle outside. Great selection and fast check out. read more

This is the largest Ace I've shopped at in Phoenix and San Diego. Service was excellent from Chris. The selection is great. The place is clean, well organized and there is ample parking in the shopping center lot. Highly recommended. read more

Howard's Ace Hardware - Hardware Stores Near Me - Phoenix, Arizona

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HORRIBLE customer service! I came in to return something and the lady at the front wouldn't acknowledge that her register was open. So I asked a second time and she rolled her eyes and barely shook her head yes. I told her the problem with the item I bought and she replied with, "so you want your money back?" I said yes. She continued with, "well you should probably go to the location you bought it at." All of these comments with so much attitude! read more

Nice store lots of help big selection of parts. Fast in and out saved lots of driving time.

Such a pleasure meeting Tyler and getting help from him today with some hardware I needed for my HVAC. He went above and beyond to help me, he's just a great human!! Thank you Tyler! I'll see you soon. read more

In this very stressful world with all of us having our own respective responsibilities and concerns, it is absolutely refreshing to enter a store where the staff treat you like gold. Not only did I receive stellar customer service from every employee at this Ace Hardware location, yet I also noticed the impeccable neatness and cleanliness of the store while also appreciating its competitive and lower prices. I will definitely be a repeat customer to this Ace location. Thanks to all the staff who served me there today for offering me a pleasant experience. I appreciate you, and keep up the wonderful work! read more

Came in to ask for some help and questions on keys and Phill was amazing great guy thank you phill !

racist scumbag employees!! I am outraged with the horrible way I was just treated in this store. I was not in the store 5 minutes when an employee walked up to me and told me I was not allowed to wander around the store. He was rude and would not give me a reason as to why , but he made it very clear that I was not welcome in the store. I had been a long time customer and did absolutely nothing to warrant this kind of treatment. unless you enjoy being treated like a criminal, for NO REASON.......DO NOT SHOP HERE!! read more

So disappointed! After years of renting carpet cleaner from this location to clean a medical office we were charged $40 service fee upon return for "pet hair" in the machine. We are a medical office...so pet hair in the machine wasn't from us. Sales person was dismissive and rude. You have lost our continued business. read more

I live around the corner and always have great service when I am there. Last night I needed a new lock for my patio gate and had the pleasure of meeting Cowboy Chris. I was extremely stressed over this Chris was so kind and helped me choose the lock and then keyed it to work with my existing keys. I drove away and then panicked because I thought I couldn't get into my old lock as I thought I told him to throw the keys away. I drove back and they were closed already. He came and opened the door and explained to me I was ok and would be able to get into my house and what he did (which I still don't understand lol). He was exactly the person I needed to be helped by for what I was dealing with and his patience and kindness was truly a gift. read more

This location is not the closest to me, but I drive to that store because of the friendliness, and the expertise of some of their staff members. I am not a DIY kind of girl, so when I met Tyler who is in charge of the paint department, I struck gold. He has hands-on experience in painting, repurposing, and reconditioning furniture, in addition to a practical understanding of which product is best for the type of project you are working on. I have learned much from him; he explains well, and he is always ready to help out. This kind of expertise and dedication to customer service deserves a 5-star review from me! read more

This place is great in a pinch when I don't have time to go to the big box store. Customer service ranges from amazing to not so great. I wish that the sales folks would not pretend to know about lets say plumbing when they don't really know. Stay away from anything ACE branded and you will be fine. read more

This is my Go-to Propane tank exchange & everyday HW needs store. In terms of the mask review peeps - Whether you use them or not is up to the Business owners to enforce their rules & this business clearly is enforcing masks, as it says on the front doors. It's not a Big deal - I mean, who hangs out in a HW store longer than even necessary? Your poor reviews just make you look bad, not Howard's - they're amazing! Do you think they love wearing them either? Prob not, however, they're respecting the business & those people who need this sense of security & know they can get it at Howard's! I could care less, but I love Howard's so I honor their request. Thank you so much for being the best HW & propane tank store in our hood! You make an errand only 5 minutes - and THAT is worth every mask wearing minute worth it! read more

Uhg, I want to so badly love this store because it has been in this exact location since I was a little girl, despite all of the shopping center remodels! But the past few times that we've been in, the items that we were looking to buy were SO much more expensive than other stores like Home Depot or Costco. Today I popped in for 9 volt batteries and a pack of 4 was $15! We needed a bunch to replace all of our smoke detectors and I thought this was a little steep. Sure enough, they were half the price at Costco. They were also out of the other few items that we needed so I left empty handed. The staff working is always friendly and helpful but this bargain shopper just prefers to get the deals elsewhere. Just not for me I suppose! read more

Beautiful clean big Ace hardware , the biggest , newest, most help I've even been in . Set in new mall plenty of parking , behind Dutch brothers coffee. There were 3 employees making keys in the back of store. Two check out lanes! Andres is the best both keys worked! read more

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Usually has what I need. Let's face it, when you need something for your home or apartment, Ace Hardware is one of the stores we think of. Ace Hardware is the place to go for pretty much everything you could need for any home project. The prices appear to be in line with other hardware stores in the area. The store is neat, organized, and the staff, are very helpful and always friendfly. read more

if I could give this store zero stars I would. There customer service is absolutely horrible. I asked a worker if he working in the plumbing section and he said no go find one and walked off. they have lost all my business for good read more

I called and ordered a specific paint. Drove 20 mins here. They mixed the wrong type of paint. Don't carry the type I ordered. Wasted my time. I asked what they're going to do w the mess up. He said "put it in the 'Opps section' and sell it at a discount". So i find something to use it for. He said "I'm not going to sell it to you for the discount". Hahahaha. This place is a joke! Ace is already over priced as is read more

Howard's Ace Hardware Employees are the BEST! They are always friendly and know where everything is. We love supporting the smaller business's and owners. It saves me time NOT to have to walk through a warehouse big box store to get whatever it is I am looking for. They fixed my lawnmower too, who knew!! ACE IS THE PLACE! read more

This isn't my "home" store but that's where my online order was delivered. Unless I missed a sign to direct me to the key-making area at the back of the shop, there should be directions to head back for online orders instead of waiting in line at the front register. While I waited for someone to acknowledge me at the key-making counter, I witnessed two ACE employees behind the counter helping a customer. Apparently, his order had some issues but it was getting resolved. The male employee, Chris, apologized to the customer about the issue and explained that the cashiers messed up the order. He then said (quite loudly) they were all "idiots." Not very professional at all. read more

The plaza was recently remodeled and it's looking really good although this Ace has been there for years. The last few times I've been in, the staff was super helpful, going the extra mile to help me find what I was looking for. I had a bad customer service experience about a year back but looks like they have made significant improvements so I wanted to throw a thank you 5 star review on yelp! Appreciate the 5 star service! read more

Howard's Ace Hardware - Hardware Stores Near Me - Phoenix, Arizona

Very disappointed in the lack of professionalism from an employee that I had a recent interaction with. He was rude, condescending, impatient, and sexist. Will definitely think twice about returning here. read more

It was time for a little rearranging of wall art that was hanging in the condo and after removing the wall screws (or brackets, whatever the term is), there were two rather ugly holes. My first thought was to just use some toothpaste (honestly, I did this in college), but then I remembered spackle. After driving to three different places, Howard's finally saved the day. I could get lost in a store like this and come out with a lot of impulse buys and new projects! Thanks, Howard's Ace Hardware, for having not just one container of spackle but multiple options! read more

Checked ACE website for product, and it shows that Howard's ACE has the product. I should have called, but anyway I drove from Gilbert up to North Phoenix. When I arrived at the store, a nice lady with red ACE vest on helped me to the isle and we searched for the product, and there was no inventory, I mentioned that the ACE website said that there was inventory, and if she could double check, and she did but there was none to be found,. Then as she was explaining options for ordering, and delivery, a rude ACE employee interrupted us mid sentence, and ordered her to go take care of some customers at the register. She apologized and quickly ran off. The rude older man started to walk away, and I said excuse me, I still have some questions. He walked over and said that that they had no stock. I mentioned that I looked up the part on ACE website and they directed me to his store, and he said, well we have no stock. I asked him if he could call around to other ACE stores to check, and he said no that they were independent and not affiliated with other stores, but that we could order on from him. I declined and said I would order one closer to home, or off the internet. I try to give my money to local businesses, and even go out of my way to drive across Phoenix to do so.... I should have called ahead.... and avoided the whole situation. Howards' maybe you could find a way to better integrate your inventory control system with your franchise name "ACE" or maybe you should request that ACE remove you from their web listing because you are "independent". read more

Tyler is one of the best employees I have dealt with not just ace hardware but any other industries. He was helpful and knowledgeable in helping me with what I needed..Overall I would give him an 11 out of 10 stars and I would highly recommend my peers to that store..Thank you.... , read more

one of the best Ace hardware stores. almost always has what I need. Employees are always polite and helpful sometimes a little too helpful but at least it's not like home depot. Never once had an employee be rude or even heard of one being rude. the only issues I have are that their website sucks and many of the younger employees can't find things without the help of a computer or their phone. prices can be high on some items but otherwise generally pretty good. read more

Whachya need, they got! I recently completed a project that required about a million trips to the hardware store. There is an Ace Hardware that is about 5 miles closer, but I was forced to come to this one regularly due to the other Ace being out of stuff. I have been coming to this Ace for a couple years now for FFL transfers, but normally went to the other ace out of convenience.....until now. This Ace has now become my first choice because they were never out of anything I needed. Small screws, odds and ends, gizmos and gadgets. This Ace has not let me down. Their staff is always nice and willing to help too, which makes for a great experience. Their location is very easy to find and access from either Indian School Rd or 32nd street and parking is plentiful! Great location, great staff- just go to this one because you will end up here anyway. read more

Howard's Ace Hardware - Hardware Stores Near Me - Phoenix, Arizona

I went in today to buy mace and I wish I knew the gentleman's name who helped me. If I find out I'll update my review. But I must say his customer service was on point. He helped me right to it and even made some other really great suggestions to help with personal protection/safety. I was very grateful for his help. read more

I recently moved and this Ace is not the closest to my house anymore but I always seem to manage to return. I really appreciate the workers as they are always reaching out to help and guide me. Even if I can't put words to what I need they take time to listen. They are also very kind to my dog and she loves to come with me on my trips. She knows where they hide the treats and they take care of her. Thank you! read more

This is the best hardware store in the Valley Every visit we are welcomed and approached by someone in less than 45 seconds. The person you need to see is SCOTT! This guy will help you find a solution no matter what the situation is. If you see him working with another customer just be patient and wait for his amazing advice. He will save you a trip from going to any other place and get you back on track in a matter of minutes. The rest of the staff is very helpful but if you need the concrete solution, Scott is the guy. We moved to another part of town and still make the trip to this store due to the professional help we always get. Thanks Howard ACE and Scott you keep amazing us with every visit. Thank you read more

This is the other Ace Hardware store I shop at. As I stated in another Ace store review, I was in the middle of rearranging/decorating our guest bedroom for J's nephew's visit tomorrow (Thursday). I needed to get things in order, or else he's be sleeping on either the floor or the couch. This past Sunday, I started the task of getting the room in order. We have the digital phone modem and a 27in TV (The TV, which had gone unused and unplugged for over a year) in that room. I proceed to move the dresser to another wall and quickly realized that I'd need a Coaxial Cable Splitter. I called up Howard's Ace to see if they had the parts I needed. No point in making the trip if only to find out they're sold out! They inform me they have what I need, so I head out. I get there and remember I also need a few other things (electrical tape, a curtain rod, and grounded plug adapter). I arrive and the greeter asks if I need help. I tell him what I need and he escorts me around the store. I'm in and out within 10 minutes with all my items. I usually shop at this Ace on the weekends, if I an not near the other Ace in Scottsdale. From my Toro weed eater, a drain catch, to my prior Ace purchase - a professional drain snake (Thanks to my hair, I clog the bathtub drain quite a bit. And I'm not about to pay a plumber for a job I can do myself. And I'm not about to shave my head anytime soon), this Ace IS the place!! :) read more