Their customer service is wonderful. They did me a huge favor for holding a big item I could not…read morepick up until I returned from vacation and they had no problem with that. I did not even ship it with them. They just really helped out when I needed something extra.

Buyer beware!! I…read moreopened a mailbox at this location in 2025 because I needed a mailing address for a business endeavor. I rarely get mail there, but needed the address. I received a notice to renew my box after one year. I went into the store in December 2025 and paid for another year. Today I went in to cancel my box because I am moving and no longer need this address. I never received any mail there, but paid for 2 years of box service. This was my choice. I was told that I didn't have a box there. Despite taking my money for a years service, for some unknown reason (they didn't even have a record of why they did it), they closed my mailbox in March. I asked for a refund and was told that they don't offer refunds on mailboxes. Even though they canceled the service I PAID FOR WITHOUT RECEIVING ANY INPUT FROM ME, OR EVEN NOTIFYING ME, 1/4 of the way through the year, I was refused a refund. They did offer me 6 months of mailbox service, which does me absolutely no good since I am leaving the area! They screwed up and refused to take ownership of the mistake they made!

These guys were fast and efficient with packing our items into a storage box. I was nervous with…read morethe amount of things I had in my apartment thinking it would not fit but they knew how to condense, stack, and pack. They were well trained and if I'm not mistaken they did it in less than 2 hours. Also saw them using most of their moving blankets to secure everything in the storage box. They blew my mind on how fast they did it even with the stairs in my apartment. Wish I got their names to shout them out. I recommend this moving company!

I requested that Wildcat send 3 guys to unload a couple of PODS and a truck. They arrived on time…read moreand were pleasant and easy to work with. They worked steadily and unloaded everything in good time. The guys were cheerful and courteous and were very careful and did not damage anything.

Everything went so smoothly with my move, thanks to AZ Movers! I have moved many times, however…read morethis team with Abdul was the most outstanding I've had the pleasure of working with, ever! They even took such good care with my piano. I most highly recommend AZ Movers for any of your moving needs!

Great experience Abdul and Mohammed were very thorough and fast. Went out of their way to make sure…read moremy belongings were taken care of. Highly recommend.

Twice, I have arrived at the store just after 8 am, when they say they are open online and on the…read morestore front, and have found the store to be closed. Both times there has been nobody inside and no cars in the parking lot looking like they are about to come inside to open the store. This is frustrating when the early morning is one of the only times I am able to run errands. This problem is unfortunate and is what caused me to take off a star. Though, I still think highly of this UPS location, as it is incredibly efficient, friendly, and helpful with all of their customers. I frequently come in for Amazon returns and am always in and out in less than two minutes.

Friendly and helpful service! Always polite and respectful…read moreof requests. Helpful. Appreciate the kindness of all team members.

New Beginnings Moving Solutions was absolutely incredible. They moved our entire family from…read morePhoenix, Arizona to Southern Illinois, and I can honestly say this was one of the best experiences we've ever had with a company. The team -- Bruce, Naomi, Beth, Jeff, Justin, Derek, Chrissy, and everyone else involved -- were nothing short of phenomenal. From start to finish they were professional, hardworking, careful with every item, and incredibly respectful. Moving across the country can be stressful, but this team made the entire process smooth and even enjoyable. They treated our belongings like their own and treated our family like we mattered. What started as hiring a moving company turned into building real relationships with an amazing group of people. That says a lot about the kind of culture and leadership behind New Beginnings. If you are looking for a moving company you can trust -- whether it's local or across the country -- this is the team you want. We are beyond grateful for everything they did for our family. Thank you for helping us start our new beginning in Southern Illinois. -- Cory & Elisabeth Hammond

Bruce is meticulous plus has a big heart who took care of my out of state move. Bethany has good…read morebusiness follow up skills and packs the fragile items as if they were her own. Thank you for taking good care of my move.

Rigo is Very helpful and friendly. Professional and great communication. I know I will be very…read morehappy with this company

I rented one of the smaller units in this facility to help with overflow at home from Nov. 2021 to…read moreMay 2023. We live in house with serious storage needs and required just a little help until we could build shelves and a shed. The staff was courteous, polite, professional, and helpful. They gave me thorough tour of all the available options. There were no surprises: they explained that the units were externally facing and not self-enclosed, so they advised expecting some desert dust to get in periodically. We were fine -- I covered everything with tarps, garbage bags, or just left it uncovered for things we could brush off. I've seen the other review about infestations but found no invasive desert species in my unit. My stuff was dusty but fine. I was impressed by the security as well. As we prepared to clear out our unit, I forgot to replace the lock on the door. I was called promptly after the evening security check to confirm the status. Since I had emptied the unit that day and was paid up, the agent quickly and efficiently canceled the theft report, closed up my contract, and ceased my automatic billing to avoid mischarging. Basically, it was straightforward and professional. They were straight with me about what to expect and I feel like I got my money's worth. If we're ever in a jam like that again for space, I would rent from them again.

Great company to work with. Professional and knew what they were doing. This will be the only place…read moreI call agin when needing to move anything

Matthews Movers dumped everything on the driveway of my new home at 4 in the morning and ran. I…read morehad paid in full, unfortunately. It cost as much as the move to get everything inside. Don't use them.

We have been using them for 3 years. Always clean, always well kept. The old bromide, "nobody cares…read morelike an owner" certainly applies here. Bypass is a family business and they care about their business and their customers. My advice is pay no attention to the two negative reviews wherein people complain because bad things happen when you dont pay your bills. We always recommend by-pass when asked for a referral. Its the best game in town.

Our daughter is going to school in Silver City, so when she came home for the summer we rented a…read morespace here for her dorm belongings. Over the phone (since I don't live in Silver City) I explained to the owner I wanted to have the unit put on auto pay every month, she said no problem. I give all my card info. Fast forward to two months after having unit. Get a letter saying I haven't been paying, and there's late fees. WTH?? I call, same lady I initially spoke with says she doesn't do auto pay without written authorization.....hmmm I wasn't ever told that. So she tells me with attitude she won't charge me the late fee since I think she wrong?!? Again, WTH?? You ARE wrong lol, you never sent a bill until it was two months behind! When you first off said you could auto charge it. Needless to say next summer we won't be using this place. Good luck!