They promised access to a child safety kit, will preparation kit, $2000 accidental death policy and…read moreother benefits. I never got the promised benefits. I reached out to the representative as well as to the company and have not heard back. I was basically ghosted because I did not purchase their whole life policy

This is a scam. I requested a free child safe kit and was told that someone would need to come to…read morethe house to show me how to complete it. When I was contacted by Daniel Plourde, I told him that I am not comfortable with people in my house at this time due to COVID. He said we could meet over Zoom. My husband and I accepted this meeting, which was this morning. Daniel's email signature said he was from Fisher Agencies, which is really American Income Life Insurance. I later found more information supporting the notion that this company is a pyramid scheme, including Daniel asking us right off the bat if we knew anyone looking for a job so he could contact them. He also pushed for referrals to other parents with kids whom he could contact about the free child safe kit, even after we said no. This "child safe kit" is two documents he can email you where you can fill out useful information about you and your child in case of an emergency. You can easily get documents like this online or at your local police/fire station. Daniel kept showing us "one quick video" of advertisement upon advertisement for American Income Life Insurance. He told me that my term life insurance policy with a reputable agency wouldn't really convert after ten years if I wanted to move to whole life insurance. He said we had to act now, because the company doesn't usually accept anyone out of their union. I told him we had to go because I had a meeting. He wanted to set up another meeting later in the evening. I told him we needed to look into his claims - particularly what he was saying about my current life insurance. He said we could do that after work tonight and then meet him on Zoom that evening. Even after we said we needed time, he continued to push us to set up a meeting with him that night until I just ended the Zoom call. Our experience with this company was a total waste of time, and we don't appreciate their dishonest approach.

Small businesses beware. This insurance company is the absolute worst. We canceled 4 months ago and…read morethey continue to send us bills..each month we call they say they will cancel but never do. BEWARE THEY WILL STEAL YOUR MONEY!!

Extremely unprofessional. Seems as if they don't even get any sort of training as they have no idea…read morewhat they're doing. Can't even make a basic phone call. Will absolutely screw you over.

Amazing. Easy to schedule the renewal of my driver's license and update it to the Real ID…read more Great customer service. I was in and out in about 15 minutes.

Prompt service from Tracy Ann Napolitano for notary service. This particular branch also has RMV…read moreservices on site, which is a great feature and avoids having to visit the RMV for many services, but I did not make use of those services during this particular (most recent) visit.

I called Platinum a couple times before actually visiting. Their hours leave a little to be…read moredesired, so I had to take some time off work to get my car switched from MI to MA. When I spoke with them on the phone, they were always pleasant, that is, if they answered the phone. Maybe they were busy, I dont know, but I do know the website is straight out of 1999. (You know, back when more stuff was better, user experience be damned). Their actual place is tiny and is just a room on the second floor of a commercial building in Brighton Center. Despite the modest appearances, they were helpful and I think they did a fine job of finding me the best price. I got quotes over the phone from a couple other places and let me just tell you, just because you live in Back Bay doesn't mean you should go to an insurance agency downtown. They have higher rents and charge you more so they can pay the bills. The services are identical. So the Insurance I settled on was Commerce (no surprise) and I got a nice 'Safe Driver Discount' for not having any blemishes on my record. It's $139/yr discount. (Keep that in mind next time you need to get somewhere really really fast while making screeching left turns across traffic from the right lane). The insurance quote was something like $1080, then they gave 10% off for having multiple policies. (I added a renter's insurance policy for about $190/yr.) When I got my insurance information in the mail, they had checked my record, found nothing and given me the safe driver discount which brought me down to $841 This was getting better by the minute. And now, I hear Commerce gives a 5% discount for AAA members. Do you know how much AAA costs for one year? $48 in MA. $48! I havent done it yet, but if I get AAA, there's an $11 signup fee, then a $48 yearly fee. But that 5% discount I get on my Commerce insurance equals $42/yr. So the first year of AAA 'costs' me $17 and every year after I pay $6. THAT is a great deal for such a valuable service! Coming from MI, I heard the horror stories about the price of MA insurance and all that jazz. Well, I guess Michigan (no-fault) has worse insurance laws than MA because my premium was going to be $1412/yr back home and now living in Brighton, parking on a public street, I pay $841/yr for full coverage on an '03 sedan. This is an excellent price for such an important thing as auto insurance. I don't know much about how the price increases for bad drivers, but the rates presented to me were great. Platinum did a great job and offered the best price of the three places I shopped. I highly recommend them.

My original experience was ok enough, I walked in off the street and quickly set up a renter's…read moreinsurance policy. My name was misspelled and it took two followup emails to get it fixed, but I didn't think much of it. Recently I wanted to obtain a quote for auto insurance, and emailed my agent with all the relevant info about my driving record and the vehicle. He replied back a day later that he would send me a quote and that they had a RMV runner for obtaining the plates. A week later I emailed again trying to obtain the quote and received no further replies. No reply to an existing customer trying to add another significant policy means 1 star rating. I ended up going with a different agency (nearby in Cambridge, tons of excellent ratings) who replied right away and got everything set up via email before I went in and quickly signed all the paperwork.

I have been with this insurance company since 2005 and I have always had EXCELLENT customer…read moreservice. I have auto and apartment insurance through them. I have purchased/leased a 3 cars in the past few years and they were very efficient during the whole process. All of my coverage was explained to me very clearly and they even informed me of a discount I qualify for to make my premium lower (low mileage discount!). Unfortunately, I also had 2 cars that were totaled and as everyone knows that can be a headache. Not when dealing with Gochis! Everything was taken care of right away, I even joked that I got "VIP" service because the whole process went so smoothly, including getting me into my new car, the checks put through quickly, rental coverage, etc. It's nice to have an insurance company that you can call with any questions and you actually get a person, not a computer system. I think in the world of the internet we have lost some of that "personal experience" so it is refreshing to see that it still exists!

I have been a customer at Gochis for several years. Let me tell you how much easier they have made…read moredealing with car and home insurance necessities by having the same people answer the phone and be there in person every time you need them, all of whom know their jobs well and promptly take care of things. Barbara and Rosie are terrific!

I've been a customer for literally decades and can honestly say that these people are outstanding…read more Fantastic service. Excellent prices. They take care of all my insurance from home to cars - everything. NEVER a problem in literally decades.

I've been dealing with Mark and Dan Valucci at this agency for several years and can't say enough…read moregood things about them. They are always available to answer my auto insurance questions and have even taken the initative - without my asking! - to seek alternative insurance carriers and get me the lowest possible rate for the coverage I need. I found this agency on the internet and had my doubts, but they've proven to be professional in every sense of the word and I don't hesitate to recommend them for all your insurance needs.

I was referred to them through Liberty Mutual and they helped me tremendously and made things super…read moresimple and saved me a good amount on my house insurance and car insurance bundle. I highly recommend them.

Tom and Aaron are very helpful. I recommend many friends of mine to them to take care of their…read moreinsurance needs because they are honest, professional and will help you find what you're looking for even if they don't write the policy. Highly recommend Express Insurance Agency for all of your insurance needs.

Super helpful! Compared rates for me and showed me the best path forward. Very knowledgeable and I…read moretrusted I was getting the best deal.

Dick Egan was able to save us close to 50% on our (3) auto insurance policies…read more He's very professional, and has followed through on all interactions in a timely and satisfactory manner. We recently had to swap registrations & plates between cars, and Dick made it a breeze. Highly recommend !