They came out to my boat diagnosed the problem in minutes and I had a fix all on July 3. Saved my…read more4th of July weekend. Thanks Doug much appreciated

The best place to go if you have a boat . On time on time on…read moretime in the busiest time of the year . Serviced my boat at home without me being there last season . Fixed my boat and left the keys there . I didn't have to be there .. Thank you .

I don't often leave comments but I was very impressed with the work David did for us in prepping…read moreour boat for the season. Our boat had barnacles on the bottom and had not been bottom painted so it was a tough, multistep job. David was so knowledgeable about products, costs, durability and different approaches. He gave us a very detailed proposal with steps, hours, product costs, and a schedule for each step along with timing for each and was great at communicating. He stayed true to his word in terms of timing and costs. He is the ultimate professional - so polite, kind, and reliable.

I have witnessed firsthand the work ethic and attention to detail that has been provided across…read moredifferent contracts each requiring its own skillset. I look forward to working with them in the future.

These people are amazing!! Unbelievable cushion repair! I also had problems adjusting new cushions…read morebut Gio came down to my boat and fixed my problem immediately!!Unbelievable service!!

If you want perfection then you go to the best is what I was told by a friend who had new boat…read morecushions made. I cannot say how happy I am with the quality of the work. The detail in stitching was flawless and my boat looks awesome ! I cannot thank them enough

Brenton and his team of sailing instructors are top notch! I've taken a number of ASA (American…read moreSailing Association) courses over the past 10 years 101, 103, 104, 114 and 106. With each course, the instructors have been outstanding. Their knowledge, experience and teaching skills are superb. Regardless of your experience, you will learn new skills, gain important knowledge that will make you and your crew's sailing experience better and keep you safe on the water. I highly recommend Blackrock to anyone looking to learn or increase their sailing skills.

Let me start my review by stating that if you are willing to jeopardize north of $5K on a sailing…read moremembership with no expectations that you will actually be able to communicate with the staff or charter the fleet, then read no more- Black Rock club membership is perfect for you. If like me, you view $5K as a substantial amount of money and you want to get on the water with a club you can trust, then read on. For starters, it is important to realize that Black Rock does not offer a la carte options for sailing memberships. Instead, there is only the all you can eat option, priced at $3000 - $3800 for the 26' Colgate fleet. If you are not a returning Black Rock Sailing club member, and if you got your ASA certification elsewhere, you will be asked to pay an additional $700 for "initiation fee and training." Add these sums together along with the optional $350 fee to access the fleet in RI, and you arrive north of a $5K investment. When we think through the ramifications of the arrangement I summarized above, it is important to realize that the $5K comes out of pocket first, and accessing the fleet then only will happen once the "training" happens. So the person looking to sail is at the mercy of the Black Rock staff executing on the training in a timely fashion, and with every day/ week that the training does not happen, an proportional amount of the $5K sailing time that was already paid for goes away. In my situation, the training was scheduled several weeks after payment. In order to do the training, I had to take time off from work as I was informed that the training could only occur during normal working week hours. I found it odd that there was never any formal correspondence confirming the date and time, and more odd still that there was no communication of exactly what to expect during the training. Having chartered now at other clubs for over 15 years, these trainings can come in the form of a relaxed session where the instructor goes over some do's and don'ts all the way to a military-style drill where the instructor sits with a clipboard and asks questions from the ASA101/103/104 course taken years ago. So one always wants to know expectations well in advance, but Black Rock remained curiously mute. While the prolonged radio silence from Black Rock led to some concerns about my choice for a sailing club, these concerns escalated to full anxiety upon my efforts to actually confirm that the training was even going to happen as scheduled. Again, after over 15 years of chartering at other operations, I had a suspicion that the radio silence from Black Rock thus far was not good. Over the course of 2 days immediately prior to the training, there were multiple emails, texts and phone calls sent to two individuals that remained unanswered. Finally at 9.30 PM the night before the scheduled training, I got a response that the training was cancelled. This is problematic. The prolonged radio silence prior to the training, combined with failure to respond to multiple queries led to a sinking feeling that the $5K investment I had made would be a total loss. This is because I was not in a position to identify the root cause of the silence--this could have spanned anything from poor communication in the best case scenario to Black Rock going out of business (with a possible a complete loss of my $5K) in the worst case scenario. There was no way to know what was the matter when these queries were met with silence. I then thought through the "best case" scenario of poor communication that I identified above, and thought about how that would play out in the case of an emergency on the water upon eventual chartering. I've been in a situation like that before where there was a problem with a charter while on the water, but nobody responded to multiple calls for help. This scenario was quite unpleasant, and I swore I'd never invite a situation like that again. So as the reader might have guessed, I am no longer a Black Rock Sailing club member, and the experience was so intensely negative I have abandoned any effort at sailing for the year with any other club. Black Rock truly beat the enthusiasm for sailing out of me.

Complete Crooks. Tried to sell me a boat they never had, lied about it repeatedly. Sent them funds…read moreand they even took out a loan when the boat was never even there at the dealership. Wasted my time, money and instead of being out boating with my family this summer dealt with nothing but a bunch of stress and headaches. Disgraceful, should be investigated by the AG for deceptive and unfair business practice.

By far the worst customer service I have ever experienced. Bought a brand new boat and motor and…read morehad problems on day one. Heavy set woman in service department was rude, no help and essentially told me don't call us we'll call you when we have time to look at the motor. I asked how long it might take and she said 2-3 weeks, I asked if I could get on a schedule and she replied with a bad attitude that they had my number and would call me in 4 or 5 weeks, I have been in business for over 35 years and never have experienced anything like this before. Go anywhere but here if you need service or want to buy a boat.

I've been to Auto Zone in several cities but only one has had several employees offer outstanding…read moreservice. I'm elderly and have a classic model car that I'm trying to repair and restore in order to upgrade its condition after someone did a great deal of damage to it. I've joined several FB car groups that r great. I am in a tiny disability and can't afford all the work mechanic says car needs ..akdo he's done work I found out wasn't needed. The guys at Everett Auto Zone have been honest in the uo n up and have helped with parts search and helped me save money....other stores have been nice but no one went iuta their way kike these guys have. One I forget his name, the other three U call the KKK s lol ..Kevin, Kalvin, Karlo? Good guys man. I trust them. I'm looking for mechanic savvy guys who can help sanmve money so I can order parts in EBay etc and actually get some work done. These guys I know I can trust to help me use the real problems n get the right parts and self install what I can. Go there. U won't be sorry

What they tell you they have on their website is not what they have in the store. Drive down to get…read moreheadlight sealer and they don't even stock it... don't reward lying to the public!