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    Warm Springs Optometric Group

    3.3 (72 reviews)
    Closed • 9:00 am - 1:00 pm, 2:00 PM - 5:00 PM

    By appointment only

    Services - Warm Springs Optometric Group

    Laser vision correction

    Warm Springs Optometric Group Photos

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    Notification that the appointment was set up at the last visit - which BTW was one year ago
    Ash K.

    Update based on Michael's response: Thanks for posting your reply, I appreciate that you are looking into it. However, your description of the events is not complete and not entirely accurate. 1. We did not call and push your staff to make time available because we would lose benefits - that is just not true. The appointment was set up at our last visit (an year ago in December), and an email was sent by your office to let us know that we have the appointment. Please notice email picture - but you must have it as well, since it came from you. We also never called and reconfirmed. But we did click on the button in the email to confirm. 2. The appointment was for Saturday at 9:30, and yes, it may seem like it was short notice, but it was the first thing in the morning we did. We didn't reconfirm the appointment the day prior. Please check your records. 3. On Friday afternoon, Fremont / Alameda County sent emergency alerts asking to limit non-essential travel and to stay at home. 4. My wife called and told Kristy that she is "not comfortable" given the COVID announcements, at which point, Kristy said that there would be a $45 charge for same day cancellations per appointment. When she mentioned that she is not feeling "comfortable" to come in, she was told that you will be mailing us a $90 bill and also sending to collections if we don't pay. That was the point at which that call ended - customers don't like to be threatened in general. We received your bill with the handwritten collections threat promptly on Monday. Finally: My wife told me what happened and I had her call back and share that part of not being comfortable was that she was feeling a bit under the weather. So she asked, if someone is sick, do you still charge this cancellation fees. The answer came back again, "Yes - you will need to pay". Overall, I care less about $90, but I care more about how we are treated. Rude behavior is not ok. I look forward to connecting to figure out how this can be resolved.

    Me in their front desk.

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    28 days ago

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    6 years ago

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    19 years ago

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    4 years ago

    rude front desk and technician. Messed up my prescriptions and my glasses multiple times. And took months to get my new glasses

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    6 years ago

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    Page 1 of 2

    Ask the Community - Warm Springs Optometric Group

    Review Highlights - Warm Springs Optometric Group

    “I was greeted at the front by another receptionist (goodbye Kristy!) who got me situated and checked in.”

    Mentioned in 7 reviews

    Read more highlights

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    Fremont Optometric Group

    4.3(262 reviews)
    5.1 mi
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    I've been coming here for years and have always loved the doctors--they've consistently provided…read moreexcellent care. Unfortunately, the front desk experience has gotten much worse recently. I've experienced appointments being accidentally canceled, being placed on hold for 15+ minutes, dismissive attitudes, and staff giving inconsistent or inaccurate information. Most recently, I called to have a copy of my contact lens prescription emailed to me so I could purchase lenses while I was already at the store. I was told it would take 10-15 minutes, so I waited. After more than 20 minutes with no email, I called back. I was placed on hold again, and when someone finally answered, she asked for my date of birth. After I explained that I still hadn't received the email, she simply said they were busy and wouldn't be able to send it right away. I explained that I had already called earlier and was waiting at the store because I had been told it would only take 10-15 minutes. She then asked for my name, and after I gave it, she repeated my date of birth--but got the birth year wrong. It felt like she hadn't been listening and was just trying to dismiss my request. She eventually said she would send it "as soon as possible" because they were busy, but the rude attitude and lack of professionalism were disappointing. I understand that offices get busy, but clear communication, attention to detail, and respectful customer service should still be expected. I truly hope the front desk improves because the doctors are excellent, and it would be a shame for the overall patient experience to be affected by poor administrative service.

    Unfortunately there's a young lady at the front desk that think she's the CEO of a Fortune 500…read morecompany and treats customers horribly. She's curt, pushy, rude, and unhelpful. She's the one that always answers the phone and sits on the right side of the desk when entering. I won't be coming back here.

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    Target Optical

    Target Optical

    4.0(43 reviews)
    5.0 mi
    •$$

    A Gold Standard for Family Eye Care…read more Our second visit to this practice only confirmed why we've decided to make this our permanent home for all family optometry needs. The experience is truly top-tier. Dr. Fan was an excellent Optometrist, equipped with knowledge and latest technology ophthalmic instruments that ensures your eye health is a priority. Angela and the entire management team, alongside the doctor, are absolute professionals who prioritize patient education. We weren't just sold LUXOTTICA products; we were thoroughly informed on the features and benefits of specific materials that suited our unique requirements. It is rare to find a place where transactions are so 'black and white' and transparent while still catering to a variety of budgets. If you value professional integrity and high-quality care, this is the place to visit. Thank you, Angela and staff, all lovely ladies!

    Erika was very helpful, friendly, and professional throughout my visit. Since it was my first time…read moregetting contact lenses, she took the time to explain the process clearly and answered all of my questions. She made the experience smooth, comfortable, and stress-free from start to finish. I really appreciated her patience and excellent customer service. I highly recommend Erika to anyone looking for a positive and welcoming experience.

    Photos
    Target Optical
    Target Optical
    Target Optical - Online Return Policy, they look so happy returning their glasses don't they? haha not the case here. It's a hell shit show!

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    Online Return Policy, they look so happy returning their glasses don't they? haha not the case here. It's a hell shit show!

    Warm Springs Optometric Group - optometrists - Updated September 2026

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