Awesome place. The staff and doctor were very friendly and they had lots of appointments available along with lots of different glasses to choose from. read more

Unorganized and unprofessional. They double booked my appointment time so asked me to come in one hour earlier. When I got there, the other person who was double booked was also there, because they also asked them to change their time to one hour earlier. They are considered in-network for me but then did not accept my insurance for contact lens exams... I ended up having to pay the private price. I thought this was BS and should have been disclosed when I made the appointment. The lady in the front also doesn't know what she's talking about and had to call someone else for help. Also when I called to make an appointment, they said they'll call me back and took down my number. They never called me back. The doctor herself is good and kind (forgot her name but she only started in Dec 2023). But the front end is unprofessional and borderline dishonest. I won't be coming back here read more

Would've given this place a 5-star rating before, but it has now been taken over by Zoom Optometrics... Take note that if you scroll through the Yelp reviews on this page, generally positive ones are pre-Zoom and negative ones are more recent. The good about this place: Dr. Lily is amazing--incredibly kind, answers all questions patiently, and very thorough with her work. Dr. Diana (from Zoom) is great too, funny and gives insightful advice on eye health. I only saw her once (the last time I went) but thought she was awesome. The bad: A bit more detail on my experience with Focus post-Zoom takeover... While the optometrists themselves are great, I think the service is now abrasive and borderline dishonest. In the past, I'd always heard about prices (i.e. what we would have to pay out of pocket) upfront before going into any exam. This time I walked in, was asked what exams I'd like to do without any mention of price, and was only told after the exams that prices had actually risen this year. Seemed a bit slimy--should have informed the customer beforehand. Also, make sure you check what you're being charged: originally the guy explaining my insurance coverage told me I'd have to be charged a certain fee that only applies to people who are over 26 years old, which I am not. Further, the shop no longer automatically gives you a copy of your prescription after your exam (they're legally obliged to do this, search up the Eyeglass Rule). Instead, you have to request it from them--and I think this is another seemingly slimy move; it's manipulative since it silently pushes customers toward buying their glasses/contacts at this shop instead of comparison shopping. My family is so sad that we'll have to look for a new optometrist again! We'd been with Dr. Lily for a while, but Focus' service is just no longer the same now that Zoom has taken over. read more

This is the worst worst optometric place I have ever been to in my life. The front desk Lady, a Chinese woman constantly talking on the phone for a long time. Then she checked my insurance card and said : your insurance is INACTIVE!!! I was 100% sure that mine is active. Called Anthem to double check. They said it is active. Drove to a different optometric group and they said the insurance has no problem at all. What a horrible place read more

Best Eye glasses Ever! 1. Appointment punctual 5 out of 5 2. Knowledge of product - 5 of 5 3. Cordiality: 5 of 5 4. Considerate: 5 of 5 I.e. didn't impose on certain product. Focus on what was needed. 5. Overall service. 5 of 5 Good response of pending items. I'm never go another store from in now on. read more

Never experienced such unprofessional group. Doctor is nice but Wendy and the manger there has no idea how to talk to people. They charged me for glasses and tint , kept my glasses for over a month and when I went to pick up it was dirty and still had price written with pen on lenses. Why would they say that it needs to be send to lab for the VSP to pay. When I asked Wendy she jumped on me said you have too many questions. Seriously!!!! I would recommend so stay away from these people. read more

Lily is absolutely my favorite optometrist, and to think I only met her a month ago!! She's thorough in her exams, and patient while explaining what she is doing. I also got two pairs of glasses with some style advice from her receptionists (TY ya'll) and had no problems going back in to get the glasses adjusted. Highly recommend this place if you have VSP or some other insurance! read more

Very friendly and efficient and open on a Sunday! I am a fan.

I have been coming to this shop to get glasses for over 10 years, but not anymore. The receptionists were always nice, but not the current one. She is rude, bossy and talks too much. I only want to get my glasses in a place I feel familiar, but she kept gossiping about who is the owner, what happened to the shop. I went there twice to get glasses, had to run away because of her. read more

Great service - fast, organized, courteous, and customer-focused. It was easy to set up appointment, they had to go through extra steps to find my insurance, but they did It quickly without complaint. Dr. Vuong and staff were a pleasure. read more

Great customer service! The staff was attentive. The optometrist did a great job with my prescription and was really nice and friendly. Had lots of help when looking at glasses and there was no pressure to buy. Ordered sunglasses as well. Great all around experience. read more

I have an appoiment today at 2:30pm, the lady keep try to ignore me even I did let her know I have appoiment. I be here at 2:20pm, I am still waiting in now (3:10pm). Then why they require for appoiment if they not follow it. I don't know how long still need to wait. Time is money. 1 star for the another lady who make the appoiment for me as she is nice. read more

Great customer service and they explain things in great detail!!!!! I'd most certainly recommend them to friends and family and I'll return as an existing patient in the future!! read more

this review is long overdue. The previous eye doctor- Dr. May - took really good care of me and my kids when she was still in office, so we were a bit saddened when we found out that she left. BUT...I was very very happy to know that Focus Optometric is now being managed by a highly professional optometrist - Dr. Huynh and a highly knowledgable/courteous receptionist - Charlie. And I am not aware of another person working in the clinic - so this post goes out to the dynamic duo of Dr. May and Charlie. I work as a nurse and i can be a little picky when it comes to "service" but this place deserves a good review. i have been to other eye clinics in the past, FO may not be as big and fancy, but i will definitely stick to this place. Thank you for your great service ladies. CV of Fremont read more

Nice service from in and out, very professional. Decent prices for very lightweight yet stylish frames. I am very picky on frame, but able to find one that fits exactly what I want. Will be back if I need help from them again. read more

Both times I have been there the doctors have been extremely friendly, personable, and professional! When she learned I was on my last pair of contacts, one of the doctors graciously offered me a free pair of contacts in case I experienced problems with the one I was wearing before I picked up my next order. read more

I had an regular eye exam and the service was excellent. The doctor took great care in making sure that my prescription was correct, and was also very knowledgeable in all the different brands of contacts. Although I didn't purchase a set of frames, the selection seemed vast and the prices fair. I will definitely be coming back for my yearly checkups! read more

Very unprofessional. They kept me waiting 30+ minute for the appointment. No update on delay. No respect for patient times. I would avoid such place. read more

I recently broke my glasses and needed them replaced ASAP. Turns out my prescription had expired and needed an update. Fortunately they take my insurance and I was able to get an appointment on the same day. I saw Dr. Huynh for the exam and she was efficient and professional. She even went above and beyond to give me a sample contact lens to drive home safely. Upon selecting the glasses, the staff took her time in helping me select the prefect pair of specs. She was knowledgeable and took her time to go over the glasses options with me. I will definitely be coming back to this office for my next exam as the staff and doctor were so patient and friendly. Definitely recommend this office to others! read more

I have been coming back to this place even though I have many other in-network choices because both Dr. Kiang and Dr. Wong have been taking care of me as a real customer and always made the best professional recommendations based on my personal need, rather than higher-priced options. I had my single vision, reading glass(they offer huge discount on second pair), and progressive lens done here. They also have a nice selection for frames that can easily covered with VSP or EyeMed. read more

The workers here are super friendly and on top of everything! Overall a wonderful experience. I got my eyes checked here because I needed a new prescription. The whole process was very easy and they called to remind me about my appointment. I ended up ordering glasses here because the ladies were so nice, awesome service! My glasses came arrived in exactly a week, super excited to see through glasses again! :) read more

Excellent customer service. Optometrist and management are extremely thorough, friendly and happily answer any questions you have. I ordered prescription sunglasses and contact lenses and I am happy with both purchases! read more

I just got my 2nd pair of glass from Focus Optometric Group. The service provided in this place is excellent. Dr. Lily Huynh and Sandra have provided me great service. I have been using another place for over 10+ years and I visited this place after haircut in a store next door, the next thing I know was a cancelled appointment that I could worked with Sandra and Lily to order 2 pair of beautiful glasses. The exam is thorough and not rushed and Lily and Sandra are efficient and accurate people who are friendly, courteous and follow up diligently from start to finish. I have been extremely pleased with the service and the two new pairs of beautiful glasses that I can use. Service is cheerful, prompt, and right on the money. I would rate my previous place to be 4 stars but this one in Fremont get my 5 stars from me. read more

I was searching for a second opinion, and saw the review on Yelp. I made an appointment to see Dr. Lily. The receptionist is really nice and friendly. Dr. Lily is very thorough with the examination. I like that she listened to what I was experiencing and provided different options.They are attentive to patient needs. This office is located next door to Ranch 99 Market, so if you go during the week, there are a lot of parking spaces. read more

I got my new glasses from Dr May and noticed my right lens was off but it had the correct prescription and it matched with my 2 older pairs. So why did it feel off? With patience, she figured it was the 'base curve' and it was indeed. Today, my glasses are perfect. Thanks Dr May! read more

I brought my family here for our eye exams and we were all seen by Dr. Huynh. She's very thorough and our exams didn't feel rushed like other places we've been to. I was concerned about my son's vision as his vision has gotten worse year after year. Dr. Huynh suggested several alternatives to us including ortho-k which are night time contact lenses that he sleeps in to slow down his progression. At first, my wife and I were a little hesitant with the idea but we were determined to try anything. After the initial training session and a few visits later, he can now see without any daytime contact lens or glasses. We're super pleased with his results! Thank you Dr. Huynh! read more

I have been to many opticians but the one here is the best. Also the lady at the service counter offers great help in selection of glass frames and also has a lot of knowledge in telling customers details about each type of lens etc. The eye testing was as detailed as it gets and I walked out a super happy customer for life. read more

I have only interacted with Dr Kiang through emails so far. But she was extremely helpful in answering all my questions. She even explained in details how much I will be paying for the exams, frames, and the different kinds of lenses. If she can be this helpful over emails, I'm convinced my experience at the clinic will be even better. Guess I'll be scheduling my next eye exam with her soon... read more

I had a great experience here. The staff is very knowledgeable and professional. I can in for my annual check up and was provided excellent care by the doctor. Not only did she check on my eyes and find the correct prescription for my eyes, she made the entire encounter very personable and genuine, unlike the appointments I've had at larger clinics that seem more interested in moving as many people in a day as possible. The optician, Charley, was also extremely helpful by finding and picking the exact frames I wanted, and was very well versed and knowledgeable in her field. I felt very welcomed here, and will be coming back again for the foreseeable future read more

Great service! The front office staff was professional and helpful. The doctor was very thorough and knowledgeable. I ordered glasses from here as well. They had a good collection of high quality frames at very reasonable prices. Overall great experience! So glad I finally found a great optometry service! read more

I've been shopping around for an optometrist since I moved back to the bay and this location provided what I was looking for. They have great customer service and Dr. Huynh really took the time to explain her diagnosis. Over all I had a great experience. read more