My background with horses is that I'm a novice rider but have spent lots of time around horses as my children ride regularly. I do a lot of grooming and mucking so I have some familiarity with horse behavior. I'm also kind of an anxious mom. I counteract that instinct with lots of deference to those with more experience with horses, and lots of second chances if I see potential red flags.
So that might explain how despite the many growing red flags I waited until just before the ride to call it quits, get the family off the horses, and go home.
As soon as we walked in at the stable, I noticed a chill in the air. The leader of our tour, Dave Hart, was getting another family on their horses. Dave was not friendly. He looked frustrated and irritable. There was a young boy on an anxious horse that was tied to a post next to another horse he clearly did not like. The horse was acting anxious, moving back and forth. One by one I started noticing the other horses acting anxious. In fact at the time I arrived a horse had just reared as someone was getting on the horse. My daughters told me later this horse reared. Afterward Dave insisted the horse was fine and the man was about to get on. Then the horse really reared. Dave took this horse back to the stable. I think its normal to expect a little behavior before a ride as some horses just don't like others and there is a pecking order. But already this is too much. Usually, the tour operator knows which horses they can put together and where to put them and that usually resolves minor outbursts. From what I could tell it just kept increasing and it was a majority of horses having issues. After one scary incident with the boy where the horse attempted to lunge at another horse, the grandmother called out to Dave but he did not respond. This horse later tried to kick another horse. Me and this grandmother who I did not know previously were giving each other looks. I could see she was nervous. She even asked if my experienced daughters might be comfortable helping her grandson off his horse. Unfortunately, they could not as it would not have been safe. And when he came out he seemed irritated. Later when I tried asking him a question he revealed he is hard of hearing. Which is something you don't want when you are on the trail and something is happening. The helmets were a sad collection. They were mostly missing insulation inside and didn't fit well. When my daughter couldn't get a good fit he downplayed it. I was hoping it would get better on the trail. But I felt really uneasy with Dave. He did not inspire trust. The final straw was when my daughters horse, who was tied up, started setting back, pulling sharply away and she could not immediately get it under control. She is experienced and would not have done anything to trigger that horse. Dave spoke angrily at my daughter accusing her of tightening the reigns which she did not. It became clear that all of these horses were poorly trained and also that Dave didn't care. Additionally, my daughter observed that the horses seemed skinny and had more sores than usual. Not terribly decimated, but noticeably skinny. I let Dave know I was not comfortable, and we needed to leave. He did assist them off their horses though not providing blocks. My husband stumbled and fell and there was no concern from Dave. The other family also cancelled. Horse riding is an activity that is not entirely without risks. There are some situations that can't be controlled, like a deer running out and spooking your horse. But this was something in another category. I could charitably assume the horses haven't had much exposure during Covid. But that doesn't explain the crappy helmets and general uncaring attitude. Oh yeah, despite our issues both my family and the other went out of our way to be courteous and not freak out. Dave's response to us after cancelling was "you all need to find another hobby, not horses"! So rude! Especially as my kids are established riders. I can only imagine how this experience might scar the other kid in the other family. I recommend avoiding this place at all costs.
I checked my credit card statement and found that he charged me the day that I made the reservation. After requesting a refund he only offered a partial refund. So I'm taking up the rest with PayPal.
Additionally I have gone out of my way to speak politely and directly with him. He has not done the same. He talks like a bully, the find another hobby comment above and also later telling us we "chickened out". I was puzzled by the positive reviews on Yelp. But once I got to the Groupon Reviews I could see that he exudes charm when things are going is way and you are in agreement. But as soon as you voice any concern or disagreement this other side comes out. Numerous other reviewers pointed out unsafe conditions with an uncaring attitude. read more