We recently had a loved one on hospice at this facility and I was very pleased with the care and…read morecomfort he received as well as how we were greeted and treated. Our loved one was kept very clean, hand fed and comfortable. He was called by name and treated like a person not by room and bed number. For us each time we entered, reception welcomed us wished us a good day and said goodbye when we left. Each person we encountered said hello and the nurses and CNA's were very responsive. One time I noticed he had worked his way over to the side of bed and looked uncomfortable and they came in immediately and straightened him out. The social worker was very kind, patient and helpful. She answered her phone and returned calls. Something you don't get in other places. The place is not fancy but the people make the difference! We were faced with a very sad situation but this Oak Lawn Aliya team made what could have been horrible very tolerable. Thank you!!

My Grandmother completed surgery Monday, successful. Was transferred to Aliya Healthcare Friday…read moreevening. Was in Aliya through Saturday evening. My mom called Sunday morning at 9am, and couldn't get ahold of my grandmother. We found out 2hrs later she was taken to hospital, and past away. This issue with this facility was that they couldn't account for her activity between 9pm to 7am. No counciltation, no answers, not even a call to inform my grandmother was in distress. Aliya Healthcare, at this time is not the facility for your loved ones who are in critical state of care.

Staff is very caring and quality of care has improved.building no longer has odors and staff is…read morevery kind and considerate

I have to say hands down there have been major improvements at this facility. The new administrator…read moregave her word in regards to seeing to it that the facility is in the process of improving in so many ways. I must say she is a woman of her word!!! When I had a concern about my family member's care she not only handled the matter immediately, but she followed up with me constantly to update me and even had the other managers give me a report concerning their dealings and any progress with my dad. I already feel guilty about not being able to personally care for him at home but now I can sleep at night because I see the changes and my dad seems to be content.

My father was sent here after he had a surgery to get a rod inserted into his femur. He was freshly…read morediagnosed with cancer and bone metastasis had actually eaten a hole in his femur. They were absolutely awful. They refused to clean his bedding because he could not get up out of bed. It was excruciatingly painful to put weight on his FRESHLY RODDED LEG. They left him in soiled bedding covered in pus and blood that oozed out of his surgical wound. At some point he told one of the employees that they could be kinder to him because he has cancer. She replied that she knows other people who have cancer and that those people "didn't lay down to die." HE JUST HAD MAJOR ORTHOPEDIC SURGERY, YOU PSYCHOPATH! Other things: The physical therapist had no idea how to work with his condition and help him regain mobility. They wheeled him to physical therapy in a wheelchair that was missing the footrest on his bad leg, so that was excruciating for him, then they wanted him to do an exercise involving pulling weights toward him that were mounted on some kind of a wall or machine (not 100% certain) but it was a rowing motion. It caused the chair to move forward and he had to use his bad, freshly operated on leg to brace himself. Also, there are no phones in the rooms so if your loved one does not have a cell phone, as mine didn't, it will be insanely difficult for them to get in touch with you. To make matters even worse, they would not help him to get up to use the bathroom and they recommended an adult diaper... and they did not like to change people. The entire place reeked of urine. There are better options. Don't send anyone here, especially if they have issues with mobility.

The stench of urine hits you in the face as you walk in. The person I visited was sitting over the…read moreedge of his bed with a blanket covering his head, wearing a saturated urine soaked diaper & no pants. His sheets were filled with wet urine & it appeared as if he had not been bathed or fed in a very long time. They never put his hearing aids in & he struggles to hear what is happening around him. This is a deplorable place & I would never leave my loved one here!

I recently was hospitalized with a leg infection and needed extended care. The hospital personnel…read moregave me the choice between Manor Care and a Renaissance Suites. Having had a not so good experience at a Renaissance with a relative, I decided to choose Manor Care for my post-hospital care. I am very glad I chose Manor Care as my experience there was very good. From the nurses to the Physical/Occupational Therapy Staff everyone was attentive to my needs. Quite honestly as I was there over Christmas, I thought the staffing would not be as attentive, but I was wrong. There was more than a skeleton staff there the whole weekend and everyone was more than happy to help out. Even the food at this location was excellent. Sure there were some drawbacks but the staff there made sure I was comfortable and they helped me get better while I was there just over a week. If I ever had the need for skilled nursing again or I knew someone else who needed it, I would not hesitate to recommend Manor Care as their service is excellent and am grateful that this place helped me on the road to recovery.

I got off on the wrong foot with whole facility, but that quickly changed. Management does try to…read morecorrect any situation that they have control of. Sometimes just taking a step back and put yourself in their shoes, and trust people are doing things with best of intentions. Unfortunately for us (meaning everyone, not the staff) human nature sometimes makes us think the worse of people, a mindset that we only can change within ourselves. Friendly staff, no one wants to be in a nursing home, call light response time is just very slow at high volume times.

They are fraud and cheat people out their money you do the work and they make excuses as to why…read morethey can't pay you what you worked

My mother has multiple comorbities: DJD & OA of the left hip with pain, generalized weakness,…read moredecreased activity tolerance, generalized OA, RA, hyperlipidemia, CAD, ESRD stage 3, DMII, HTN, COPD, abnormalities of gait, impaired balance, hx of falls, CVA, ADLs/IADLs dysfunction, generalized weakness, incontinence of B&B, difficulty with transfers & mobility. Active Home Health Care accepted physician's orders to provide skilled nursing, occupational & physical therapy services for my mother on May 3, 2021. Janice Gladney, the client's daughter, called the agency and spoke with Ruthie who confirmed their company was in receipt of the physician's orders from Dr. Gruss from West Suburban Hospital in Oak Park, Illinois. On Saturday, May 15, 2021, the nurse arrived with her equipment in a black garbage bag, per my Mom. [What about the nurse's bag with a clean/dirty side of the nurse's bag or COVID-19 precautions?] The occupational and physical therapists never showed up, which is client abandonment. I am an OT. industry standard practice of 48-72 hours is generally the policy to contact a client and initiate services. I called Active Home Health and spoke to Ruthie about canceling nursing services on May 20, 2021 secondary to the lack of their availability; i.e., the nurse was only available on Saturdays or Sundays. What happened to the other 5 days of the week? Why accept the physician's order to provide the needed care upon discharge when Active Home Health Care knew they could not provide the services? Previously, my Mom was being seen by Active Home Health Care physical therapist who was initially providing PT twice weekly and then her frequency was decreased to once weekly all which happened within a week. When asked why her services were decreased, my Mom stated the physical therapist told her Active Home Health Care did not have the staff to provide coverage for the initial frequency. When I spoke with Susie on May 27, 2021 regarding the aforementioned problem, Susie was very unprofessional and told me to go elsewhere, go to another home health agency. Basically, a month of much needed services were not provided. I asked why did her agency take the physician orders to provide services on May 3, 2021 with the nurse's SOC initiated on Saturday on May 15, 2021. What happen to the standard of 48-72 SOC? The RN told my mom she would only be available on Saturday at 9 AM. Susie stated on 5/27/21, they had skilled nursing services only on Saturday and Sunday for my Mom's area - Austin area of Chicago. Again, why accept my mother's case if the ordered services were not available? The occupational and physical therapist never completed their assessment. On May 27, 2021, my mother saw an orthopedic specialist, Dr. Jeffery Meisles of Elmhurst, IL. He is in the process of evaluating my mother's options for a left hip replacement. As Dr. Meisles looked for the physical therapist's notes, he do not fine any notes. He asked how long had my mother been discharged from West Suburban Rehab? My sister replied, May 3, 2021. Needless to stay, Dr. Meisles' facial expression said it all, "what the hell." I advise anyone who is scheduled to receive services from Active Home Health Care to run in the opposite direction. I will do everything in my power to have their accreditation and license removed. Do not use this agency if you want your love one to have consistent, timely care and physician ordered services. Janice Gladney

i came to ALIYA to visit a family member and the staff here was excellent especially Ebony and…read moreMargo. I highly recommend them if you need a family member that needs to be cared for.

This review is to commend Margo for the exceptional assistance she has provided and continues to…read moreprovide to our family. Without her I'm sure my uncle would have been moved to another facility. If you need answers speak with Margo!

#19/2024 After having a major leg bypass and a two toe…read moreamputation at the University of Chicago and Hyde Park Illinois main campus I was not equipped to head home just yet because my leg was not cooperating for the stairs that we're going to be needed. I chose Elevate Care Center and Palos heights because it wasn't too far from home and the reviews on Google were good the one review on Yelp I just kind of laughed at. Elevate care centers are basically a group of rehab and nursing homes managed by a corporation who are buying older facilities and remodeling them and doing a whole lot more they're not brand new built from the ground places. This location in Palos heights Illinois in the Chicago suburbs is basically once known as The park Villa nursing home Center. They added on a few years back to the rehab part you can see the difference as you come through between the old building and the new building. Is it still a nursing home for the most part with long-term care and long-term rehab but they have branched out into short-term rehab. The rehab rooms are quite nice they have very good air conditioning units I can say there were some very very hot days and did a killer job cooling the room.. they also have refrigerators in the room. The only thing they don't have is a microwave but there is a microwave you can use by the dining area community dining areas they call it. Through the most part the staff is quite cordial. Although they're a little limited sometimes on the night shift it is possible you will push the button to get a CNA and have to wait a little while depending on what area of the building they're in. It happens in the post covid world. The nurses are fairly thorough they get your medicines dispensed in a timely manner each throughout the day and night if need. You're assigned to Doctor who basically just oversees your pills and looks over things and reports you don't really consider him a main doctor but he just kind of the doctor that's there at the facility. The TVs are really nice only problem is they're not high-def here in 2024 LOL. They're a little staticky but it is what it is. There's a decent choice of channels for the most part though. There are no showers in the rooms except for a couple of the older units you have basically community showers you're allowed to showers a week. But the bathrooms are very nice good sink good water pressure. The cleaning crew comes in once a day or every other day and gets the floor and supplies garbage cans ETC. if you happen to need your sheets change she just asked one of the nurses during the day and they will. The wound care team is very good also they basically changed my dressings as needed about every 3 days which was fine they did a very good job two days during the week except the weekend. Clean the wounds and the stitches and everything so I had no trouble as far as I went. The food's good it's not great all the time you get a menu and it pretty much tells you what you're going to get. The nice thing is though there's food delivery nearby you can call out and have it delivered I did a few times Pizza, Jimmy John's, and dad brought me a Italian beef one day. My sister went to the store for me I gave her a list so I was able to have Doritos and yogurt cottage cheese diet Dr pepper and stuff like that if I needed not having to waste a bunch of money on the vending machines. As I said it's a decent place it's not perfect they have their hiccups here and there but for the most part they do what they can and as for short-term rehab I was only in there a little over a week I didn't have many problems. They keep up on your appointments as long as you let them know when they are they weren't able to arrange a medical car for me on the day I had to go back to Hyde Park Illinois but the head of nursing Don director of nursing did give me an Uber, and because I had some trouble here and there they had somebody escort me and go with me on that day too so that was very professional. But I will definitely say is the PT and the OT team are very good and thorough they will get you bring you and get you moving which is a good thing and that's what I needed was leg strengthening and they worked with me so when I went home I was able to climb the stairs. I have eight stairs leading upstairs and I have seven stairs leading downstairs from the hallway. So all in all it's been pretty good and because of the fact that my left leg is not in the greatest of shape I may have to repeat the process again I would probably pick here yet again. If I needed rehab. So basically it's really three and a half stars but when I look at everything even with the little hiccups here and there I bumped it up to four stars because I didn't like seeing the one star and the reason as to why this guy was complaining

We chose Elevate Care for both the skilled nursing rehabilitation services and long term care…read moreoption. My great aunt who never complains, immedicately asked for us to get her out of there after tranistioning to the long term care side. She was there for 4 very long months. The administrator never responded to phone calls and admitted that the best way to engage with him was on-site. The care team sent her to Northwestern Palos Hospital without contacting her family. Worst care experience witnessed. Do not send your loved ones here.

I have been there twice after accidents and surgery. The staff is severly understaffed. However…read moremost of the staff are good and do care, they just can't possibly meet the needs of the patients without additional staff. A couple of staff members stand out as exemplary, but then there are others that don't care at all. Have you EVER heard of CNA's delivering food. That should not be their job - they should have food service workers do that. And they talke about the aqua therapy and pool. I was one of the very few people to use it. I was told it gets used about 2 or 3 times a year. So, they should stop promoting that feature. May main complaint is the FOOD. It would have to work hard to get up to the level of terrible. A health care facility where you cannot get a piece of fruit, if your life depended on it. One time my stomach was queasy and a nurses aid looked all over the building for a couple of crackers. They should be at each station. If my husband did not bring me food every day i would have starved. One time i had a little of the fish???..shortly thereafter i became violently ill - and so did about 50 others. They told everyone it was the stomach flu. I think not - more like food poisoning. They have to get their kitchen and staffing levels fixed. Until they do, i would also say - stay away.

If you care about your loved one's safety, dignity, or medical care, do not bring them to this…read morefacility. What we witnessed was neglectful, unprofessional, and dangerous. When my brother was discharged from the hospital, facilities were carefully screened because of the severity of his injuries and the level of care he required. Bria was fully aware of his condition and assured us they could meet his needs. That could not have been further from the truth. The two days he spent there were the worst of his life. Upon admission, they did not have the nutritional formula he was prescribed. They did not have his pain medication available, and instead of delaying admission or providing a safe alternative, they borrowed oxycodone from another patient while waiting to stock his medication. This alone is extremely concerning. My brother had a hole in his esophagus and a history of aspiration from vomiting. Despite this, he was overfed, which caused him to vomit repeatedly throughout the night. When he asked the CNA for anti-nausea medication, he was told the doctor was not in the building and they could not bother him overnight. When my brother pressed the call button for help, a CNA entered the room and told him to "shut the f* up" and stop pressing the button**. His wound care was completely inadequate. Staff only changed the top dressing and ignored deeper wound care instructions. Two days later, he was sent back to the hospital with an infection. The wound care physician there was visibly upset and stated the wounds were not cared for according to the medical orders. Medication administration was also unsafe. His pain medications were not given on schedule and were administered whenever staff felt like it, despite his severe wounds and documented pain needs. When I called for assistance, a CNA responded holding an energy drink, smelling of cigarettes, and asked if we could wait because she was on a smoke break. This experience occurred in November 2025, and even now, just thinking about what my brother went through causes me anxiety. No patient or family should ever endure this level of neglect. If this is how they treated my 38-year-old brother, I can only imagine how they would treat your elderly loved ones.

I would run. Just because the place looks nice doesn't mean your family will be treated right…read more Especially by nurse Lashuny who always has a bad attitude. She does not treat patient right and the quality of care is below standard.

Beautiful clean facility that's chock full of employees who smile and say "hello" as they pass you…read morein the hall. The front lobby is stunning. Individual employees are, for the most part, committed to their jobs. For that, as the family of a resident, we are grateful. However, SV seriously lacks cohesion as clients are promised and redirected frequently. There's no single chain of command you can follow when meds aren't dispersed (on time or at all), the doctor doesn't show, appointments gets rescheduled, allergies are ignored, etc. It's understandably difficult to run a facility of this size but when you commit, you need to commit wholeheartedly to the needs of a clientele who will not or cannot speak for themselves. It's been our experience that SV is a place where employees redirect, rather than act, when an issue occurs. Often, because they don't know how to make things right. Remedy: Hire a client care coordinator or team who is available, responsible, and has the authority to act when something goes wrong or doesn't happen. Document it and work to make sure it doesn't reoccur. This way, you truly partner with those of us who don't know who to contact, or constantly have to address the same issue. If this person or team exists, let's hear about who he/she/they are. SV has wonderful employees in place to serve the clientel. Management now needs to make themselves known and take further steps to lead the masses. Thanks.