Pumula did an amazing job today and really made my parents happy. Both my parents have been going…read morethrough major health issues with my dad being diagnosed with stomach cancer and my mom needed eye surgery...and I thought this would be a great gift for them. Bryt was timely, very thorough, and overall a great calming presence to be around. My parents have not stopped talking about how nice the surprise was. Bryt even stayed past the 4 hour cleaning window and put extra time into cleaning one of their rugs that needed some extra TLC. Could not recommend his services more and at a very reasonable price!

Caution to anyone who calls this service in search of a move-out cleaning: Although Jessica sounds…read morevery kind and accommodating on the phone, she and Eco Clean Madison adopt a business model of finding as many ways to overcharge customers as possible, justifying the overcharge by shaming the customer's cleanliness, taking clandestine photos, and insulting customers if they question the exponentially higher bill. The cleaners themselves were kind and accommodating when the move had some complications (as often happens, moves are hard!), and they did a good job of cleaning the apartment. I met three cleaners who worked for ~2.5 hours while we finished our move. Later that evening I received an invoice for nearly TWICE the amount agreed upon and a judgmental email from Jessica. She stated that four cleaners had spent over 11 hours cleaning the apartment, that it was in "very bad condition," that I had misrepresented how much cleaning had to be done, and that they'd have to replace and repair equipment as a result of cleaning my apartment (later she told me that this included new rags--apparently this cleaning service expects to keep their RAGS pristine). I am not here to defend the cleanliness of my apartment upon moving out. Most people are aware that move outs mean messes. When I called Jessica, assuming that the bill must have been some kind of mistake, she became downright condescending. Jessica told me that the apartment was in horrible condition, and that the workers had taken photos of both the apartment and themselves to prove that four of them had been there, which seemed like an unusual thing to do. She said that I should have known that they would bill me by number of hours per person (thus the claim that the job took 11 hours), and that they would increase the cost based on the "condition" of the apartment--a completely subjective concept that should NOT be the basis of billing. Jessica told me that I had not been forthcoming with my initial description of the apartment, that in her "five years in the business" she has never seen any company operate differently, and went to great lengths to tell me how slovenly my living space was. I'm sure everyone enjoys being judged when paying for cleaning services. I may not be "in the business" but I have worked with other cleaners. Every other company agrees upon a rate and sticks with it. Not so with Eco Clean Madison. This is NOT normal, no matter how many times Jessica repeats that it is. When I pushed back, Jessica refused to listen, talked over me, said I was "talking in circles" and "overwhelmed" and refused to listen to my legitimate complaints. This is NOT customer service, and honestly it came off as downright sexist. Later, Jessica sent me an email with 18 photos of my apartment that the workers had taken. One wonders how much of those stated 11 hours of work involved "documentation." I am sure Jessica will respond to this review with similar condescension, but potential customers should be aware that they will be dramatically overcharged and then SHAMED by this company's employees. A cleaning service should expect to encounter dirt. Otherwise their services would not be needed. There was no initial quote for an additional oven charge, and more importantly the original quote did NOT state a number of workers on the job -- so Jessica's claim that "4 workers took over 11 hours" to clean the house and that I should be charged for that extra labor is completely bogus, and evidence that this company will do whatever it takes to swindle customers out of as much money as possible. Bottom line: **DO NOT use their move-out cleaning services.** Expect your home to be creepily documented, your quoted charge to increase by hundreds of dollars in the bill, and their manager to berate you if you dare to question any of it. This is a terrible company -- at least as represented by their front end employee. There are many other cleaning services in Madison that will do the job thoroughly, fairly, honestly, and without treating their customers like garbage.

The women who came to clean the house lied to the owner or manager of the company exaggerating the…read morecondition of the home. It had NO furnishings of any sort, and was a very small house, and was already relatively clean. We had just purchased the home and wanted it cleaned anyway. The owner took them at their word and assumed I was lying when I tried to talk to her. Also - they seemed to be stalling for time when I finally went into the house to check on their progress - AND they were using CLOROX - the stuff you buy at any store. I do not recommend using this company. I will not.

Avoid this company. They came late, which was a bit of a problem because they knew I had arranged…read morefor someone to meet them at the house. My friend left after they were in, and shortly after they texted me that they were done, but that their phone was out of batteries so they couldn't send any pictures (but apparently it could make calls?). They then asked for more money that originally agreed to. Because I am too trusting of a person, I paid them via Venmo. A friend went by the house after and said the cleaning was hardly done and that they had missed two entire sections of the house - the carpeted attic and a basement room. He ended up vacuuming and cleaning the house again. I made a few mistakes here: first, not going with a Yelp guaranteed business, because now I cannot get my money back. Second, sending money without verifying what they did. I asked them for less than half of the money back (I would like to use that for a gift certificate for my friend doing their cleaning work), but they refused any refund at all. Don't waste your money here! Go with a more reputable company.

They were excellent, left the place looking spotless, went above and beyond and were a great value!read more

I've used other companies before and they all did the job, but it was just a different experience…read morewith The Total Wash. Even as they arrived we saw their equipment and were confused because it looked so high tech. They were very cordial, professional, and also just a very pleasant team that makes you feel like you're also part of the team. We talked over all my specific cleaning wants and needs, and they made sure to get every square inch of my property exactly how I had imagined! Will definitely be calling back next year and I can't recommend these guys more! Thanks Ashton!

Cleaning Bees are very professional and amazing. They do really awesome works. I'm so glad to have…read morethem taking care of my house. They provide "bespoke" cleaning service just designed for my house. I can have different request for different rooms or areas. Not matter how dirty I made the room, they cleaned it very well. Most importantly, they use eco-friendly stuff, which is good for my pets.

Once again - fantastic cleaners! I am so pleased with the job the Denis and girls do! They are…read morefriendly, kind, and courteous. They care for my home and it shows in the job that they do! They are wonderful!

My home was a disaster till Dora and Taleena arrived. They worked quickly, were very nice and did…read morea wonderful. I highly recommend this business.

We used these guys after buying a Groupon/Living Social voucher. There were some problems initially…read moretrying to make an appointment due to a wrong phone number and e-mail but I'm not sure if that was Living Social's problem or Class A's. Once we got the appointment set up, e-mail communication worked great. On the day of the service, they were over an hour late after the time set up. This might not be a problem for return customers but for an initial customer, I usually do not like leaving my house open to people I do not know. Just like waiting for the cable guy, there's nothing worse than waiting for people at your house when there's other things that need to be done that day. Once they arrived though, these guys really did a good job. The voucher we bought only including one person for two hours. They actually came with a team of four people and stayed almost the entire two hours. We had them clean our kitchen and 2.5 bathrooms. I was thoroughly impressed with their professionalism and service. We have a flat top stove that had gunk built up from it which had been near impossible to remove. They were able to remove almost all of it. They even cleaned our toaster oven! Overall, they did a great job cleaning and were very friendly. I would definetely use them again.

Do not hire this company if you actually want your place cleaned! I hired them for a move out clean…read moreand they told me they would be there between 7:30-8:30 in the morning. They arrived around 7:25. Shortly thereafter they were harrassing me about when my nephew would be there to let them in. My nephew was there at about 7:35. The next thing I knew they canceled the service! Saying they wouldn't have time! What??? The boss told me they had to be somewhere at 10. So I'm not sure what the workers were doing between 7:30-10. She says she can do it tomorrow but we are in a time crunch since this is a move out clean. Unbelievable and unacceptable! This is in response to the business owner's response... They were not in the parking lot for 20 minutes. If they told you that they were lying. I called my nephew right away and he texted me 3 minutes later and said he was there where were they? Your people were supposed to show BETWEEN 7:30-8:30 and they showed at 7:25 and wanted to know where my nephew was EARLY. It sounded like I wanted to cancel? No. I was pissed because all of a sudden we were given a time limit, 2 hours, that morning for a move out clean! Are you serious? You're people left within 10 minutes, don't lie. You did not wait until I texted you back because I was mid flight like I told you I would be. No one ever said we wanted to cancel! Yeah we can't do tomorrow because this is a MOVE OUT CLEAN and you knew it! Would you like me to posts texts with time stamps to show you or your workers are lying? I'd be happy to. Keep it up.

Found through Yelp and had great communication. Reliable, on time, did a great job! Appreciate…read moretheir detailed work.

We've had our house cleaned on two occasions by Ship Shape so far, and we're very happy with their…read moreresponsiveness to requests, flexibility with timing, pricing, and overall work they do. We'll be continuing to use them and I encourage others to give them a chance!