Awesome crew!! Very friendly and super clean job. Tim Mason and his crew were fast and made sure it…read morewas done right. Definitely recommend!!!

Kudos to Waynesville team who showed up on Mother's Day, during Corona19, and took charge on the…read moreclean up after an overnight water line break. Fulfilled my expectations 100%. J Walker

I have had considerable contact with this company over the last 7-8 years due to over pressure from…read moremy city water. Flooding in my home and destruction of the ceiling and flooding in the basement. They are always incredible prompt in answering the call, and extremely efficient. Machines and fans were brought in and positioned for best results, and ran 24-7 during the drying process. demolition of the items that needed replacing, and walling off the areas with plastic. Cynthia, Karina and Anna were here for about 4-5 days, assessing the damage and checking to see if the floors and subfloors had dried out. The first day, Cynthia and Karina worked tirelessly to clean up a major mess in the basement, with drywall , insulation and ductwork from my HVAC system. Everything was bagged and removed. On subsequent days, they come out and relocated the many fans and dehydrators to best serve the purpose. These women were totally professional, very understanding of my being frazzled, and kept me updated on the progress of the drying. I would also like to mention Scott and Andy who came out on day one and were equally informative and made sure they were reachable even after hours. This is the preferred Restoration company for my Insurance company, USAA, and the fact that they trust them just added to my relief.

I worked for this company for approximately 60 days as the Mitigation Manager. While I was not a…read morecustomer, my experience as an employee gave me a firsthand look at the company's operations and workplace culture. During my time there, I observed frequent communication issues, a lack of accountability, and ongoing conflict between team members. In my opinion, departments often struggled to work together effectively, which negatively impacted both employees and customers. Unfortunately, I was terminated after needing to take unpaid time off when my newborn child was admitted to the NICU several hours away from our office. While I understand businesses must make staffing decisions, the experience left me disappointed with the company's level of support during a difficult family situation. I also found management to be largely unavailable for guidance and support when operational issues arose. As someone in a leadership role, I expected more collaboration and direction. As someone with restoration industry experience, I was also surprised by the apparent lack of industry certifications among many of the technicians I worked alongside. During my time with the company, I was only aware of one field technician who held industry certifications, while many of the employees I worked with did not appear to hold certifications such as IICRC credentials. I also observed staffing and qualification issues that I felt impacted the department's ability to operate efficiently. Based on what I personally observed during my employment, I would not choose this company for restoration services and would instead recommend that potential customers carefully research all available restoration contractors before making a decision. This review reflects my personal experience as an employee and not as a customer.

I called Dewayne at Appalachian restoration after buying an investment home. Little did we know the…read moremold issues were more severe than we thought. Dewayne was able to provide us with the estimate of how much it would take to treat the mold issues to go forward with the sale so we could escrow the estimated amount needed from Dewayne's estimate for the buyer to move forward...

We had a dishwasher flood at our house and Appalachian came right away. Rick, Dywane, Billy, and…read moreCody were wonderful, kind, and very hardworking. They got the water up and started the dryers right away. They packed away our belongings. We did not have to do anything! They took great care of us during a really stressful time. They worked with our insurance company, advocated for us, and also worked with all the contractors to make sure that we got everything we needed for restoration of our kitchen and downstairs. I am so pleased with the way my kitchen was restored and I would highly recommend Appalachian Restoration and Cleaning again and again. Much appreciated Appalachian!

I had a good experience working with First Restoration to repair some water damage in our kitchen…read more I'm quite happy with the results and can say our kitchen looks better than ever! I enjoyed working with Jeremy and his team and would recommend them.

I honestly can't believe there are any bad reviews for First Restoration! I can only assume it's…read morebecause restoration is never easy and it's stressful. I work with a property management company and have used several different restoration companies over the years, and if at all possible I ALWAYS use First Restoration. They are amazing. The work is fantastic and they stand behind it! They are there for you the whole process from start to rebuild. They work directly with your insurance. They just make it as easy as possible when it comes to restoration. Zach is my 'go to' contact. He is always on top of things and ready to answer even the dumbest questions I have. 10/10 highly recommend this company!

SERVPRO took care of my mitigation and repair needs. Timely, professional and quality work! Hope I…read morenever need you again!

Extremely unethical business practices -- Buyer Beware!…read more This company operates in a completely unprofessional and shady manner. They present themselves as a project management firm, but all of the work is subcontracted to unverified, unvetted contractors -- many of whom do not speak English -- making communication and accountability nearly impossible. When problems arise, good luck getting a hold of anyone. They are unresponsive and evasive. Most concerning, they attempted to take advantage of my 78-year-old mother -- just one month after she lost her husband. The original project scope included addressing mold from a leaky roof: removing and replacing sheet rock, trim, and repainting. After quoting the insurance company for this full scope of work, they unilaterally reduced the job to about one-third of the original work -- but still demanded 100% of the original quoted price. Their logic of doing a fraction of the work but charging the full price is not only wrong, it is highly unethical. Taking advantage of a grieving, recently widowed senior is unconscionable. If you value honesty, transparency, and professionalism -- look elsewhere. This company is not to be trusted.

We are new in town and needed our large area rugs and dog bed cleaned so I went there to get them…read morecleaned. They did an OUTSTANDING job, the ladies in the office helped me find neighboring stores and went out of their way to help me. Top notch!!

AWFULLLLLL IF I CAN GIVE NO STARS I WOULD! They took full advantage of our situation after one of…read moreour houses caught fire. We lost a lot of money not having tenants in it. Unfortunately I live far away and thought I could trust them to take care of everything. But every time we call or try and get info they never call us back!!!! They hired a roofer that called my dad an asshole when he asked when the roof would completed. It's been OVER a year and a half and the small house still isn't ready!!!! My sister had been thru a hurricane and recovered her whole house faster than this! Truly a nightmare and I wouldn't recommend them to my worst enemy

These guys are amazing! They're local to my area which is important to me to give back to local…read morebusinesses. They called me back, and came out immediately, before any other contractor. They took the time to explain their recommendations and why. They even worked with my insurance company. I spoke to another company who wanted to take out everything, even places that weren't even wet. First OnSite recommended not to do this because the insurance company would not pay for anything that wasn't damaged which could cause me to pay out of pocket for anything that wasn't damaged. My insurance company agreed and recommended that I go with them. If I would have gone with the other company I would have been paying out of pocket. Basically, I didn't have to worry about anything. Thank you First OnSite for putting me at ease during a stressful time of my life!

From the owner: First Onsite is a leading commercial disaster restoration and reconstruction company serving all 50…read moreU.S. states and Canada. We specialize in water damage restoration, fire and smoke damage, mold remediation, and full property reconstruction for healthcare, education, retail, and more. Available 24/7, 365 days a year, our teams respond fast to minimize downtime and business interruption. With 110+ locations across North America, we combine local response with national resources at any scale. Contact us today at 800.622.6433 to build your pre-loss plan or get emergency help now.

Fast, efficient and reliable crew! They came out the same day that I called and were able to walk…read moreme through the entire insurance process that I knew nothing about! They did the job without being paid first and worked with my insurance company so that I didn't have to pay anything more than my deductible!! 10/10 recommend if you want a company who is going to do the job right

Getting my house back to normal was quick and easy with this crew…read more They were able to quickly identify all the points where there were issues and start the process quickly. Shout out to Brandon, Tom, Joe & Andrew for their help in starting the restoration process. I am appreciative that they laid down plastic and left my place clean after the start of their work. The reduction in stress once they left was nice to know they are great team players and very professional when they were in my home and left my place as good as they could all things considered.

Jake and his team our awesome! We have an expensive wool area rug. It's got some years on it and a…read morecouple of puppies over the years, with the stains that come from raising a puppy, a few wine spills etc. The job they did is nothing short of remarkable. Thanks Jake

5 stars!! My family and I traveled to Asheville to live and work in an Airbnb for a month. Only…read moreissue is that we wanted to bring our cat Elwood with us and the property owners were understandably worried about the impact for other guests in the future that might be allergic. We were at an impasse and considering canceling the trip. Enter Jake and Elevation Restoration! He took time out of his busy schedule to speak with me and walk me through how a carpet and upholstery deep clean would make the place allergen free. He was generous with his time and insights and communicated with me and the property owner to allay our fears. We went ahead with the trip and as promised he and his crew were there to make the place fresh and new - no trace of dander or indication that a cat had ever been there. Amazing job!! Elwood thanks you so much!