To the Management of Wingstop at 100 Quinn Lane,…read more
I am writing as a deeply concerned and disappointed mother regarding the treatment my 19-year-old son experienced while working at your location.
For far too long, I stayed quiet while watching my son endure repeated disrespect, harassment, and mistreatment from both employees and management. That silence ends today.
My son worked hard for this company and genuinely cared about his job. As a manager-in-training for over a year, he consistently showed dedication, responsibility, and loyalty. He believed he had a future at Wingstop.
Instead, he faced ongoing verbal abuse, hostility, and harassment from coworkers, including degrading and homophobic slurs. No employee--especially a young person trying to build a future--should ever be treated this way.
What is most disturbing is that management was aware.
My son repeatedly brought concerns to KY, yet little to nothing was done. There appeared to be favoritism, poor leadership, and a serious lack of accountability. Rather than being supported, he was often left managing employees who refused to work, refused to stay for his shifts, and openly challenged his authority.
There were nights employees told him they were leaving and that he could handle everything himself. Instead of management stepping in, my son was left carrying responsibilities far beyond what should have been expected of him, often staying from 5:00 p.m. until 3:00 a.m., despite the store closing at 12:30 a.m.
Anita from first shift also repeatedly posted pictures of small issues specifically to get my son in trouble. When he brought this to KY's attention, he was dismissed and told, "Don't worry about her, she's annoying." That response alone reflects the lack of professionalism and leadership at this store.
He repeatedly asked for hands-on training to improve in his role. The response from KY was consistently, "I'll get to it." That training never properly happened.
On June 12, 2026, Daniel instructed that multiple items be pulled out and deep cleaned in preparation for new managers coming in--something my son was never informed about until after his termination. Once again, he was relied upon to stay late and work hard to help make the store look its best. He was there by himself till 3 am
Yet on June 13, 2026, he was handed termination papers by KY stating he "needed more training."
That reasoning is insulting and unacceptable.
How can someone be terminated for lacking training when he spent over a year actively asking for that exact training and was repeatedly ignored?
The failure here was not my son's.
The failure was management.
Leadership requires communication, fairness, accountability, and consistency. From everything I witnessed and was told, those qualities have been severely lacking at this location.
KY also needs to understand that allowing employees--and participating herself--in stepping out every 10 minutes to smoke illegal substances while customers wait inside complaining about long food delays is completely unacceptable and unprofessional.
My son may only be 19, but his work ethic, maturity, and character surpass many adults. Despite being mentally and emotionally worn down by this environment, he still showed up, worked hard, and carried himself with dignity.
I am proud of the man he is.
People deserve to know what kind of work environment exists at this location. A business cannot thrive when employees harass one another, ignore responsibilities, disrespect leadership, and leave customers waiting while management fails to address serious concerns.
I strongly encourage leadership to take a serious look at what is happening inside this store, especially at the management level.
My son will go far in life. I have no doubt about that. I only wish your management team had recognized his value before losing him.
I sincerely hope meaningful changes are made for future employees and for the health of your business.
Respectfully,
A very disappointed and protective mother