Terrible attitude and lack of understanding of cats. Never…read moretake your cat there- they are the worst. A vet tech was so callous and dismissive I would never trust them handling any pet, but clearly they hate and resent giving their time to care for cats. Please - for the sake of your cat- take them elsewhere I would rate zero if I could

Their excellent they're also comforting and they explain everything so you could understand exactly…read morewhat's going on with your pet and they're very compassionate

I have used Charlie Brown for over 20 years for all of our dogs. He has seen them for everything…read morefrom an itchy flea bite to lymphoma in our GSD. Just in case you are wondering, other docs gave her 8 months, she lived for 5 years because of Charlie. She would have lived years more but we were traveling we took her to a VCA vet and their mistake killed my sweet girl. We have seen many vets from coast to coast. Charlie is an old school vet, with vast technical knowledge and by far the most accurate diagnostician. He is very thorough and takes time to explain everything. He is one of the few independent vets left that has not been bought out by VCA.

I took my cat here during Covid for an eye infection. Couldn't go in so I relayed to receptionist…read moreNOT to do anything that cost extra money without asking me first AND I wanted doc to cut his claws. She assured me they could do that. Dr Brown came out into parking lot with cat, antibiotic cream and invoice (after running credit card). I asked him if they cut his nails. NO! Invoice showed extra $35.00 charge for putting drops in eyes! Cream was 4 times the price of same cream on Chewy. Will NOT go back.

The doctors & staff went over & above to take care of our pup in an emergency situation. They were…read morekind, & patient with this very worried pup mama. Now I'm proud to say we've moved all 3 of our pups to this practice, and couldn't be happier about the change!!

Drs here are so kind. They have seen both of our dogs . One of which passed away due to cancer. The…read morestaff here was incredible to us thru the entire process . They truly care about your pets and support you.

I have a very specific review. I already have a pretty good rapport with the doctors here. We've…read morebrought our pets here for years but lately my 17 year old cat had been seen a lot in the last few months. Everyone was very loving and caring about his declining health. Long story short this past Friday I found I had to put him down for his sake. Everyone was so kind; which didn't surprise me, what did was that I was led to a special room with dimmed lights, soothing water noises, lots of tissues, a couch, and most important to me...a bed of towels and soft cloth on the medical table so my Kitty wouldn't have to lie on a cold metal table. The room is dedicated to help soothe both animal and parent and the process they used of readying my cat for the final drug allowed him to spend his last aware moments purring in my arms and I could never had asked for more than that. Thank you so much to the Orchard Grove staff and Dr. Ludmerer for being so kind in my time of grief.

I had been bringing my cat here for routine care, and until recently my experiences with the…read moregeneral staff had been positive. Unfortunately, my experience with a surgical consultation completely changed my confidence in the practice. My cat has had a fluid-filled tail cyst for quite some time. I scheduled a consultation to discuss surgical removal, as that had always been the plan. During the appointment, the veterinarian performed a fine needle aspiration of the cyst. I was surprised this was done since the cyst had already been identified as fluid-filled, but I trusted his judgment. I also noticed the area was not cleaned before or after the aspiration, although I assumed there may have been a reason for that. A few days later, my cat's tail became much more swollen and painful. He was hissing when touched, and I took him to an emergency veterinarian because I was concerned. Whether or not those events were related, I can't say with certainty, but the timing prompted me to contact the practice to discuss my concerns and better understand what had been done. The response I received was disappointing. The veterinarian briefly returned my call, was very short with me, and ended the conversation by saying someone else would call. When the practice manager called, I felt my concerns were dismissed rather than addressed. During the conversation, I was told that they would have amputated my cat's tail and that I was "lucky" someone else had seen him. When I said I planned to seek a second opinion, I requested my records be sent over. I was told, "When you get that second opinion, they can just do your vet care too," which made it clear they no longer wished to continue treating my pet. I also wasn't comfortable with the surgeon's handling of my cat during the consultation. It felt overly forceful for a nervous cat, and it added to my discomfort during the visit. I understand that complications can happen in veterinary medicine, and I wasn't looking to assign blame. I simply wanted my concerns taken seriously, to have an open conversation about what happened, and to feel that my cat's wellbeing was the priority. Instead, I left feeling dismissed and unwelcome. Based on my experience, I would be comfortable using this practice for routine veterinary care, as the support staff has always been kind. However, I would personally seek a different practice for surgical consultations or more complex medical care

100 star rating if I could. My family and I had to make the…read moredifficult decision to put to rest our sick 16 year old dog. On what felt like the worst day ever, the team at Tower Drive Animal Clinic was so comforting and respectful of myself and my family. They treated us as I would imagine you do family in tough situations like this. Nothing can make that day any less heartbreaking for us but I am forever grateful to the team at Tower Drive Animal Clinic for their treatment of our beloved Bob and my family. We received his remains today and the presentation and sympathy card from the team brought tears to my eyes. A million thank you's.

We've been taking our dogs to Dr. Hewlett for many years, since she was in Monroe, NY. She is an…read moreexcellent veterinarian. She's very professional and extremely compassionate. She's been with us through the good and the bad. We've taken cute little puppies to see her for their first shots and we took my heart dog to her for his final shot and there is no veterinarian anywhere who compares with Dr. Hewlett. She's the best.

Otterkill Animal Hospital is compassionate and knowledgeable. They take time to get to know your…read morepet and spend as much time as needed to care for your pet. Love this practice.

Please do NOT take your animals here! Worst mistake I made with my rescued kitten. After 3 months…read moreof visits for a reoccurring ear infection, many doses of the same topical ear medication, and hundreds of dollars, I took my kitten for a second opinion to another veterinary clinic in which another doctor found out in 10 minutes that the kitten needed her ear to be flushed and there was an ear polyp that required removal to prevent reoccurring ear infections. (While @ Otterkill the notes for 2.5 months continue to say "slow healing ear infection" with no further probing into the root cause of the issue- UNACCEPTABLE!!!!!) Furthermore, when I requested the records to send them to the new vet, I noticed that the staff lied and falsified documentation!! What a nightmare of an experience with this clinic. Save your pet from suffering, and save yourself a headache, time & money; I strongly encourage you to bring your pet to a clinic where the doctors are *competent* and up to date with their knowledge & technology as well as have professional, honest, and helpful front desk & support staff. If I could give ZERO stars, I would!

Great first appointment with my Cavapoo! From the time I arrived to leaving my appt everyone was so…read morefriendly. I arrived a few minutes early and called to check in, immediately I was able to come in and was taken right back into an exam room. The tech was very helpful answering all my questions and was very kind and gentle with my puppy. Dr. Bullock was super nice and very attentive with my puppy. She took her time with my pup and really gave him a thorough evaluation. She was so gentle with his shots, he didn't even notice. She also answered my questions and listened to any concerns. The whole process was nice and easy. The price for everything was affordable and contactless payments are acceptable. I'm very happy with my decision to establish my puppy as a patient here, I would recommend to anyone!

For such a sad situation, everyone was amazing and compassionate. This will definitely be new…read moreveterinarian. Thank you.

Amazing veterinarians & vet techs at Jockey Hollow. I used to drive from Suffern NY & now drive…read morefrom Lords Valley PA just to see Dr. Rubenstein & her amazing group!

Their diagnosis kept saying to our suggestion that it wasn't this it wasn't that finally we took…read moreour pet to another doctor and it was everything that we were talking about that the other Doctor was dismissive about at Jockey Hollow