As mentioned before they have terrible customer service. I called inquiring about a part number I…read morewas having trouble finding and the rudest woman answered the phone and transferred me to a "distributor" to help me. Don't bother doing business with them.

Avoid like the plague! I purchased a Sentry II Motorization System. Two parts were missing, a…read morefastener, and a grommet. Tried contacting the company, and they don't deal with retail customers. Called the window company that sold me the motor, and they contacted the company. Turns out they don't deal with their customers either. If I want to replace a 19 cent, and 45 cent part, I must buy all new hardware, to the tune of $90., or, 100 each, of each part, to the tune of $70+.

Always friendly and helpful! We have a lot of animals and I always find everything I need!read more

I called to find out if they sell propane. I was told that they sell it by the gallon. Nope. They…read morecharge for what ever cylinder you have. My 40lbs cylinder takes 9-9.5 gallons empty. I think he pumped about 7 gallons when empty. I could not tell as there gallon meter was not turning showing how much was put into the tank. He handed me the tank and it was way light. He put it back on the scale and probably put in another gallon if that. They probably fills these tanks to about 80% capacity but charge you for a full tank. So figure your cost to be about $5 a gallon for propane. I will never by anything from this store as they are CLUELESS or just greedy. He did not even open the bleeder valve when filling the tank which insures a full tank. Another customer was waiting and hearing our conversation left with his empty tank. And he kept telling me that I had a 30lb tank. Like I said CLUELESS. Stay away from them.

My parents live in this town and we've been coming to this store for over 15 years. It's a great…read morelittle hole in the wall business that has walls and rows of every odd and end. My only concern is that the ceiling is falling in and it's not repaired, but just hanging there...? Anyway, aside from that, they give away kittens from time to time and have several shop kitties, pretty cute. I'd say stop in if you ever want to just look around or need something random!

Love Lowe's ... my husband and I are building our retirement home in the area and we decided to…read morevisit this Lowe's for a "few" supplies....and bingo what a great place! I think her name was Heather and she was more than helpful everyone is so kind and knowledgeable, A lot of things in stock, Even the other customers. on our way to the car to load our trailer 4-5 men and a lady stopped to ask my husband if he wanted help.... Way to go Owatonna

Saw a lot of bad reviews so figured I'd give them kudos. There's business support staff is pretty…read moregood and the 200 feet of fence I bought is great and the delivery was next day and the guy was amazing. I personally had a great experience. Website is garbage for ordering large amounts but in store was way cheaper anyway with the business support staff. I recommend!

Unprofessional personnel, store is not organized , I come there to get a deal on a first day that…read morewas advertised online , they don't have anything ready

Friendly helpful store with a large inventory of tools and more. I mostly go here for electrical…read moreOr mechanical tools and housings and they almost always have what I need. They also do a good job with keys and BBQ here.

Great hardware store. So glad that they opened a location here after the last hardware store…read moreclosed. Excellent service and a great selection. They also allow food trucks to park in their lot. That always makes us stop in. It's the "remember we need this" moment.

They're always very helpful here when I have no idea what I'm doing. I've had to bring in different…read moreparts and they've always helped me match them. If they can't find it I've had them look it up in their supply catalog and give me the number and order it for me if needed. Another time I was trying to fix the sliding screen door and couldn't figure out wtf I was doing. I brought the whole door in and one of the guys showed me how to put the rollers on. Very helpful. I like that it's a hometown store feel, not like the big box stores where I can rarely find help. I'll always start at this store when I need something.

Earlier on Friday, I made lefse with my son, cousin, and her kids. Let's say we're amateurs. I…read morewatched and researched some YouTube videos and Googled and found I need a square cut rolling pin. I already have the corrugated one. Google brought me to Ace Hardware, and black friday had an online deal of $15 off an item. So it was 22.99 plus tax= 24.86, and I paid for it using PayPal. An email was sent and available the next day at 730 am for pickup. I gave my name at the counter and was given a printed receipt and item put in a brown paper bag. The sale online was seamless and had great service in the store.

Came here needing a particular type of screw but didn't know which kind. With the wall of options I…read morewould have never found what I needed since it was so unique. They helped me find what I needed in a matter of minutes and were super friendly to boot. Thanks Ace!

This has been our Christmas Tree destination for the last couple of years. We have gone to others…read morebut we keep coming back. The ones we have gotten here has been our favorite. We prefer their 8 ft balsam fir, which is most of what they have in stock. It runs typically $80 and hasn't changed with inflation. The tree lot is a tiny bit confusing because it looks like the trees are being sold by the market next store. But they are all from Ace. The cashier was quick and friendly. Don't go here if you want them to tie it to your car for you, fresh cut the bottom, or wrap your tree in one of those Christmas tree wrapping machines. If you don't care about that, you want a pretty tree that us a great valued tree this is the spot for you.

I was astonished on how arrogant and inept some of the team members are since the change of…read moreownership. Like another review, they were very rude. When I questioned the expectations they gave me for a warranty repair they threatened me with delays. Unbelievably poor experience. Do yourself a favor and do not shop here.