Dr Joel is a great doctor! I feel comfortable in his care, 20 + year. He listens to me and is…read morefirm yet gentle with his recommendations for treatment cause he cares about his patients. All his remedies work for me! He is A+ !!!! Office staff are excellent!

I'm another of former patient of Dr. Inada, so I've known Dr. Kobayashi since he took over Dr…read more Inada's patients. Dr. Kobayashi has always been professional and upfront when discussing my medical conditions and options. So far, he has always been there when I needed him and have no complaints. I have a pretty good bullshit meter, and the doctor has always passed with flying colors. I'm not surprised by the bad reviews here only because of the nature of the medical profession. Medical doctors are professionals exercising judgment based upon observations and standards. What looks like a mistake in judgment may actually be consistent with medical standards based on the specific observations, or one of several reasonable conclusions that may or may not prove to be accurate. There is an inherent element of the unknown when it is not possible to do invasive tests or imaging scans for patients with symptoms that do not rise to certain levels. And sometimes people just make mistakes. The bottom line is if you feel your physician may be wrong, then ask for a second medical opinion. I don't consider asking for a second opinion to be rude or insulting, but even if it were, it wouldn't stop me where my health is at stake. I feel for people who may be overly trusting or not aware of the right to ask for a second opinion, but I doubt that there any perfect doctors that never need to have their opinions verified.

HPN rocks! They really take care of their patient's from start to finish. From the front desk to…read morewhatever you are there for, you will have the utmost care from them. I HIGHLY recommend HPN! Shout out to JE! Trav

Great doctors that make you feel comfortable. Office staff is friendly and helpful. Did a sleep…read morestudy and techs were knowledgeable and made sure I was comfortable throughout the night.

New Doctor was amazing and Loved the new renovations and people very comfortable and kind staff .Dr…read moreJones was very kind and her Nurses were Sweet and helpful .

Need a Wahi'awā community health center - pronto! Present situation is poor. Wahiawā Medical Arts…read moreClinic (where Dr. Baysa, Tesoro, etc. used to practice) has sure seen better days. In summary, understaffed. Just one general practitioner who is overloaded with patients. Bless her heart for sticking around to serve. If you are sick and need care, their schedule is unable to acomodate you until weeks from now. (However doc has been gracious to help my grampa on her lunch time or before/after hours.) Takes several days (a week now) to get a refill authorization for my grandpa's regular maintenance medication because doc is overloaded. Been going there my entire life, and it's sad to see what has become of this clinic. Hoping it will be revived some day.

Being coming to this medical facility for over 13 years with the same internal medicine. Dr Mark…read moreNishihara. Very friendly knows he's field in medicine. Graduated I think from John A Burns of medicine. He's my PCP. He does share the office with other doctors as well. Located in Pali Momi Hospital Physicians Exchange side of the hospital. Parking is located downstairs of the hospital. But I always get dropped off so I don't pay for parking. Don't know how much the parking is. They're close on Saturdays and Sundays. Just Mondays to Fridays.

Located in the pali momi medical center, 5th foor, next to pearlridge, I've taken my kids here all…read morethe way since I gave birth to now. The pediatricians that take care of my kids are very knowledgable and caring. At first they saw Dr. Paul Chan. He was excellent talking to children and parents, and suggested certain shots for them to take and gave sound advice. Unfortunately, he retired and now my son goes to Dr. Ryan Chung. He is also very nice and will explain thoroughly if we have any questions. Although appointments are always scheduled far in advance, they will fit us in when they can if my kids are sick, and I am reminded by email or text for appts scheduled far in advance. The front desk is always on it and if I have a question, the assistant or doctor will call within a day, usually after or close to closing. If their primary dr is off, there are 2 others that cover so I don't have to wait or find another doctor. They have a 2 story play area for little kids, and a hand sanitizer in the waiting room as well. Paid parking is in the building, but I always shop at pearlridge so I park at the pearlridge parking lot instead.

I love,love,lovee Dr. Ky Le! I personally think he has terrific bedside manner and he was…read moreincredibly patient with my questions/concerns during each visit. He was helping me with my weight loss journey and was also my PCP for a short time. Unfortunately, I had to find another provider because my work shift had changed and Primary Care Plus isn't open on the weekends and they close relatively early. I try to refer him to as many people as I can because I truly believe he is the best and is very much invested in seeing his patients succeed and thrive. The Office is pretty big and it's always clean. The Staff is friendly, I really always enjoyed when Jade would help me. Hopefully one day I can go back to him, I'm satisfied with the care I'm receiving at the new place but the difference is night and day.

I do not recommend Dr. Ky Le or this office based on my experience…read more I initially came in for significant shoulder and spine pain. X-rays were ordered, but the results were never properly explained or reviewed with me in a meaningful way. Instead, I was quickly recommended a steroid injection in my shoulder and was told it would resolve the issue. I was even told he would give the same injection to his own wife if she were in my condition, which strongly influenced my decision to proceed. I moved forward based on that confidence. At one point, a lower lumbar steroid injection was also suggested, but I declined that treatment. I also specifically asked if I could continue going to the gym and was told "no problem." Based on that guidance, I signed up for a one-year gym membership and paid for a personal trainer. Within a few months, my pain returned and worsened. I scheduled a follow-up appointment on 10/22/2025 but waited approximately 55 minutes with no communication or update. I ultimately left without being seen. Despite this, my insurance (HMAA) was still billed for the visit, which I am now disputing. The office environment also raised concerns. The practice is located in a retail-style complex rather than a traditional medical setting, and the front desk area felt disorganized and overcrowded, with multiple staff members/helpers gathered around the main desk without a clearly structured office setup. I also had concerns about patient privacy during check-in. During my visit, at one point, the doctor took out his phone and showed me information about another patient he had assisted, which felt completely unrelated to my care. The only positive part of my experience was one medical assistant (a young male staff member), who was professional, respectful, and efficient. After seeking a second opinion, I was advised to immediately stop going to the gym. That physician identified a significant calcium deposit in my shoulder (about the size of an almond) and ordered further imaging, including an MRI, I had a lavage treatment to remove the almond-sized calcification. I was also informed I have lumbar stenosis (L1 and L2), which had not been clearly explained to me previously, and I was referred to physical therapy. Looking back, I regret not trusting my instincts about Dr. Ky Le and his office from the start. I also feel that the Hippocratic Oath to do no harm was not reflected in my care. My condition worsened and I ultimately required further treatment after his care. Based on my experience, I would not recommend Dr. Ky Le or this practice.

Doctor Vales is very thorough and does a great job getting to know all your past medical history…read more He really listens and values what you have to say. I thought he did a very good job reading my file and understanding my medical concerns. He really made sure he asked all kinds of questions and doubled checked my records. I was impressed with his knowledge and easy going personality. I felt taken care of and also important. The reason i didn't give 5 stars is because the office needs some decoration and more of an inviting feel. I would put up some pictures or change the paint to be less loud and more subtle.

Great MD, very through and is there for his patients. Asks lots of questions, orders test to ensure…read morepatient health is good. Will differ to specialist when needed which is Ok because not all DR know what's going on. Being a nurse helps empathize with DR when they are stumped or need help. Very awesome Dr referred friends to him as well. Usually able to book appointments same day call in morning and be seen in the afternoon. Wait time is minimal. Not like some other DR I have seen. Very good dr!

Access Medical in Mililani Town Cntr is great!! Although my copay is higher, this is my go-to!…read more The receptionist is friendly, organized and proficient at her job. The nurse and doctors are so nice and not clinical. Takes their time to ask questions and doesn't make you feel rushed or like a number! It is a walk-in clinic so first come first serve. The best thing is, after you check in, they let you know when to come back. So do not call to make an appointment. I would say the latest to go would probably be 3pm to be safe if you want to be seen. I went on a Sunday at 1 and they were all booked and they close at 4pm. If you are skeptical about here, don't be. It would be a good decision to go.

If I could make Drs. Thompson and Yamashiro my PCP's forever I defintely would! I do love my PCP…read morebut he's all the way in town. The last time I did a telehealth with him, our internet service went down after the first 30 seconds and I called him back immediately, but his nurse said "he's moved on to his next patient" and I got slapped with a co-payment/bill for that telehealth visit that didn't even happen! One of his APRNs prescribed an antibiotic meant for upper respiratory infections for my UTI - haiyaa! (Uncle Roger sound). I hope my PCP/APRN are not reading this, but if they are, they will know where I disappeared to, and it is here, my new medical home for non-emergencies! I still love them but I also love this place....a LOT. Access Medical Mililani is my new go-to place when I can no longer: 1) wait days/weeks for an appointment 2) suffer insanely 3) bear the thought of waiting 45 minutes to 1 hour or more in the waiting room to be seen by my PCP 4) bear the thought of driving in traffic going to the appointment, being stuck in a crowded paid parking lot with bad drivers, being stuck in traffic going home all while feeling sick 5) wonder how my PCP can diagnose me over the phone without checking my lungs, my ears, my throat. Both doctors took care of me on two separate occasions - in person! No telehealth Tom Foolery here. They were very knowledgeable, professional, caring, and kind. They explained everything in detail and I never felt rushed. I really appreciated their time in taking care of me. I was very grateful for this place and all doctors/workers that run this clinic. I overheard the receptionist say that they take Quest insurance, and that is great, because a lot of places will not take Quest. I know so many people that need help with Quest but they can't get seen. The name "Access" in Access Medical really is a great name for this place. I also love the fact that they charge you the co-payment right up front instead of having it to mail it by check weeks later, which is inconvenient to a procrastinator like myself who throws mail into a big pile without checking it for weeks. This place is super convenient, inside of Mililani Long's Town Center. Parking is free, zip in and out. It's a walk-in clinic only, so no appointment needed. I don't see people waiting too long to be seen. Shop at Long's while you get your RX filled out conveniently in the store. RETURN FACTOR: Don't want to have to look forward to going to a medical clinic anytime soon, but when I do, it will be Access Medical.

Dr.Jan is literally a hero and will always make a founding impression on me and my other half…read more She's very informative and easy to talk too. Her staff is also very welcoming and thorough with checking with patients. I appreciate that Nurse Nora was very kind and even remembered us from the appt prior and made a comment to see how I was holding up. She also did the same to other patients. You don't see that a lot. We met under emergency circumstances. I had called Dr.Jans office to see if they could see me right away because I was pregnant and bleeding heavily and informed them of a possible miscarriage. They were able to get me in right away. My other half and I were in absolute tears we knew our situation wasn't ideal. Dr. Jan's knowledge and ease and helping us get through this situation made me feel so at ease. Although I had to do an emergency D n C procedure I appreciated her professionalism and grace in how she was able to handle and control the situation. I was very nervous and through out the whole process she talked me through everything before she did it and most of all remained calm. I honestly feel like that day she saved me life. Her words of wisdom that day as well as on our follow up after really helped our grieving process. It gave us hope. Although my pregnancy ended in a miscarriage. I would like to say that I'm grateful I was able to be in such great hands. If your deciding or debating. Don't. I trust this doc with my life and hope to get on her wait list.

Sadly, my experience was that Dr Jan cares more about business than caring for expecting and…read morepostpartum mothers. Throughout my pregnancy Dr Jan was very professional and my visits with her were quick. I made the mistake of mentioning that I was interested in having a home birth and she told me that if this was the route I wanted to go I would have to let her know right away because she would no longer accept me as a patient. My entire pregnancy I received dual care through Dr Jan and my midwife. Ultimately, it was going to be baby that would decide where she would be born. On the day that my water broke, labor progressed quickly and smoothly and baby was born at home with neither Dr Jan or my midwife present. Everything just happened so quickly, thank the heavens. Dr Jan was never notified of my home birth and she tried to contact me the week of my due date, but as a first time mom being freshly postpartum she was not my main priority. I reached out to her office a couple of weeks later and left a message but no one ever returned my call. When trying to make a follow up appointment I called her office several times and left multiple messages, again never to be called back. Finally, I went down to her office thinking that I'd give them the benefit of the doubt. Upon entering, the waiting room was empty, and the receptionist was sitting behind the desk on her phone. She even mentioned seeing my messages but commented that she didn't return any calls yet. Dr Jan walked out briefly then went back to her office. The receptionist followed her then came back to say that Dr Jan said she would no longer accept me as a patient. Their reasoning was that I gave birth at home and didn't answer when they called.