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    Washington Heights Imaging

    1.3 (8 reviews)

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    Madison Avenue Radiology Center - The waiting area.

    Madison Avenue Radiology Center

    2.0(6 reviews)
    0.3 miWashington Heights

    There are many places like this in New York; unfortunately I was sent by my doctor to this…read morefacility. I called them to obtain my X-rays that were taken before my surgery, and they do not have them any longer. The story they told me was that the company that they were using for the x-rays services is gone forever along with my x-rays images. They only have the report without the x-rays, and the manger wanted me to go all the way to him with an ID to pick up a piece paper. In spite of the fact that my x-rays were gone, the manager was not considerate; he said that he will only give the paper without the x-rays to my doctor. The doctor was not a problem, the problem IS that I can obtain my x-rays any longer. There are much better places to go in New York City and your x-rays won't be lost. I had the surgery done so the x-rays that were lost cannot be replaced.

    This place was surprisingly nice…read more I stopped in for xrays and an MRI. I got there 15 minutes early because that's how I roll. I was seen 15 minutes after my appointment time, making me regret being so early. The clients are painful. At any given moment there were 5 loud cell phone conversations occurring. I believe they do walk ins, which explains so many people sitting there. When I finally walked to the front 45 minutes later I got a lot of shocked looks. The facilities were ok. Clean, well maintained. My tech was "focused". I appreciate focused medical personnel. The front desk staff was not as impressive. They demonstrated the same ability to communicate as primates. I'm all about minimal talking but if you hand me a paper, say "could you please fill this out". I'll probably come back because of the convenience, and how quickly after my appointment time I was seen. I recommend an appointment because you might get stuck waiting on me to finish my 45 minute procedure.

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    Madison Avenue Radiology Center
    Madison Avenue Radiology Center
    Madison Avenue Radiology Center

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    New Jersey Imaging Network of Englewood - 401 Sylvan Ave. Englewood Cliffts, NJ 07632 800-930-6759

    New Jersey Imaging Network of Englewood

    1.9(29 reviews)
    1.8 mi

    I've been to the NJ Imaging Network Englewood Cliffs location more than 10 times in the past, and…read moremy previous experiences were fine. However, what happened today (Friday, April 24) was honestly shocking and very disappointing. I had two MRI appointments scheduled -- one today around 5 PM and another on Sunday (April 26) at around 11 AM. I arrived just 1-2 minutes late. When I walked in, a staff member named Cindy was chatting with coworkers about personal matters and completely ignored me. After signing in, I waited about 5-6 minutes with no acknowledgment, and had to approach her myself. I asked if it would be possible to combine both MRI appointments into today since they were the same type of exam. She responded in an impatient tone, barely making eye contact, and said it wasn't possible, giving vague reasons. The waiting area was almost empty at the time. A couple minutes later, she changed her stance and suggested that I move today's appointment to Sunday instead, saying it would make more sense so I wouldn't have to come twice. That sounded reasonable, so I agreed. However, when I tried to confirm that both exams could definitely be done on Sunday, she suddenly said she was "not sure" and would need to check. This was extremely frustrating. If it wasn't certain, that should have been clearly communicated from the beginning -- not after asking me to change my appointment. At that point, I decided to just proceed with today's appointment instead. Then she told me it was "too late" and that I was already 15-20 minutes late, so they couldn't accommodate me anymore -- even though the delay was largely due to her lack of responsiveness and conflicting guidance. Also, there were barely any patients in the office, so it didn't seem like a capacity issue at all. Does she really has right to cancel my appointment because of her conflicting guidance and miscommunication? Is there working practice and guideline for front desk staff? It is worst experience I ever had. The staff was not doing her job correctly. The entire interaction felt disorganized, unhelpful, and dismissive. Her attitude was impatient and unprofessional throughout, and it seemed like customer care was not a priority. This was by far the worst experience I've had at this location, which is unfortunate given my many prior positive visits. I hope management takes this feedback seriously and improves staff communication and professionalism.

    Everything about this imaging facility is fantastic. The wait time is never long and the results…read moreare always the best.

    NewYork-Presbyterian/Columbia University Irving Medical Center - Gift shop inside the store 1st Fl

    NewYork-Presbyterian/Columbia University Irving Medical Center

    1.8(262 reviews)
    0.9 miWashington Heights

    Went to the Harkness Pavilion, ENT Dept. Had an appointment, and was seen right away. Hardly any…read morewait time, maybe 5 minutes. I was first seen by a PA who took all the information needed and reason for my visit. Then the physician Dr. Cai came in. Reviewed my concern. She performed a nasopharyngoscopy medical procedure, examined the inside of my nose and throat. She was gentle, professional, with excellent manners. I would recommend the ENT Dept. at the Harkness Pavilion

    My Update Review -- with Clarification & Continuing Impact…read more The original review reflects my firsthand experience as a patient and observer during my stay and interactions with NewYork-Presbyterian/Columbia University Irving Medical Center. Everything I describe happened directly to me or to my roommate, and the memory of it still affects me to this day. When I first arrived, I expected professional, compassionate care. What I found was a strange split: half the staff were pure day-angels -- genuinely caring and patient -- while the other half felt like night creatures of Hades, treating suffering people like problems instead of patients. I remember lying there, unsure whether I'd get help or indifference when I pressed the call button. Those nights were long and unsettling, and they left a deep mark on how I view hospitals even now. After I was discharged, things didn't end there. A few months later, when my Medicaid coverage ended and my Medicare was about to begin, the hospital's billing department started calling me. I remember the woman on the phone saying, "The hospital expects to get paid." I was still in recovery -- mentally, physically, emotionally -- and that moment felt like being punched when I was already down. I told her to figure it out and ended the call. I never heard from them again. But the experience stuck with me. Even now, when I walk into a clinic or hear a hospital intercom, it all comes back: the helplessness, the fear, the sense that care had become secondary to profit. It wasn't just a bad stay; it was something that shook my trust in healthcare as a system. I still wish there were some way to hold them accountable for how they treat patients -- and to be clear, the word "wish" here expresses my frustration and lasting pain, not a legal or factual claim. It's the feeling of someone who went through something that shouldn't happen in a place meant to heal. This update represents only my personal story and opinion, drawn from my own experience. I understand and respect Yelp's content guidelines and have written this update carefully to remain within them. I stand by my review, my words, and the right of patients to speak openly and truthfully about what they've lived through -- especially when those experiences continue to haunt them long after discharge.

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    NewYork-Presbyterian/Columbia University Irving Medical Center
    NewYork-Presbyterian/Columbia University Irving Medical Center - Lobby area 5AM. There is a system in place. Those with appointments and visitors line up in ropes, others straight to the security line.

    Lobby area 5AM. There is a system in place. Those with appointments and visitors line up in ropes, others straight to the security line.

    NewYork-Presbyterian/Columbia University Irving Medical Center

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    Washington Heights Imaging - medcenters - Updated June 2026

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