I just talked to the person that answered the phone. I didn't ask for her name and she didn't…read moreintroduce herself. She was a little rude when I was asking questions about the property. I wouldn't want to move here due to this reason, as I may have additional problems with this property.

I have been living here for almost two years now and the most recent lease we signed, the rent…read moreincreased. We assumed it was for renovating the apartments, but we've only actually seen one being renovated in the last year. The grounds have been increasingly unkempt looking from garage doors that are rusted out and dented to the point of barely working to dog poop left out in the grass everywhere. Property needs some better upkeep for the price that we are paying.

After reading some of the reviews I felt compelled to post…read more I have lived at Waterford for about a year now. This is my 3rd rental locally in 2 years after selling my house. I don't plan to live anywhere else! I have a 2 bedroom/2 1/2 bath unit. The master bedroom is ENORMOUS. I enjoy having the option of a bathtub or stand up shower, too. The kitchen is large and beautiful. There's a lot of cupboard space and the stainless appliances and deep sink are a nice touch. Concerns? Some minor ones that you'll get wherever you lease. A lot of them are out of the control of the landlord and office staff. Working with the property manager and office staff has been a breeze. I have emailed the property manager on a few occasions and the response has been quick, regardless of the day and time! Bliss Property has put a lot of attention to detail at Waterford. I'm excited for the new pool to open and to have grass everywhere! I can't thank them enough for providing me with a place I'm happy to come home to.

The only good reviews are likely from the employees themselves, they also target any negative…read morereviews and try to remove them! Do yourself a favor, don't sign a lease here!!!The current "manager" Rachel is completely negligent and doesn't hold any tenants to the terms of the lease. She is never on property & resists finding solutions to any issue that arises. Once I reached my breaking point as the property had become a health & safety hazard due to rat infestation & no plowing/salting being done resulting in several tenants injuring themselves, I escalated my concerns to the CFO Rob Cavallari ... whom also rated this property 5 stars ... and he was no better. Completely arrogant, condescending and legit laughed at the issues i brought up. There are several MAJOR issues with Waterford including tenants that chain smoke & litter everywhere - management refuses to do anything about this, the smell of rotting garbage (there's only one dumpster!), rodents & insect infestation- they are destructive & will chew anything you leave outside including your vehicle, appliances that will break every few months, loud & disruptive neighbors and being pestered by the leasing office when you're about to move if multiple prospective tenants can tour during the peak of covid. Because tenants are never held to the terms of the lease it sets a precedent that "anything goes" which has made living here extremely unbearable. Also, the units are poorly constructed (drafts near doors, water back ups frequently, plumbing issues & heating / cooling issues etc.) and the complex offers no amenities aside from a poorly maintained pool. Very high turnover rate, no long term tenants. Bliss feels that they can ignore how their tenants feel and keep releasing unit after unit, how's this review? Maybe it's time to make some changes. Fire Rachel and stop turning a blind eye to tenants concerns especially when there are reported injuries due to your negligence.

This is a good place to live. Neigborhood feels safe. The staff is friendly and is quick to…read moreaddress any concern that we may have. The office hours are setup so it's possible for tenants to get in touch with apartment managers in person within the week if they would like to. Of course, there are other means to get in touch with them as well. There have been a few times when we needed to call back for follow-up but overall, it wasn't a big deal. Most issues we had were resolved timely. Another thing I like is how quickly the maintenance team responds to calls. Anything marked as urgent is answered within hours. Anything non-urgent is looked into and usually resolved within two or three days. In winter, our walkways are shoveled first thing in the morning and the parking lot is drivable within a reasonable time. If the weather is so bad that there's no way anything can get plowed, the apartment managing team is quick to communicate the situation to all the residents. They're also timely in commucating change of maintenance schedule, inspection schedule, and other reminders to residents. Overall, we have been quite pleased with our experience.

The property is well kept. The staff is very kind, professional and helpful…read more Thank you