When my mother died, these ghouls did their best to steer us to the most expensive options,…read moreincluding a hugely expensive casket when she was going to be cremated. As my dad was distraught at losing his wife, I had to step in and play hardball with the idiot man who only looked at us with money in his eyes. Years later, dad was sick and was going to die. For some reason, I called these idiots for a consultation. I had to leave a message, including MY out of state phone number, not leaving dad's home number at all. Of course, they called my dad's number on file and enraged him by asking about his death. I got a nasty lecture from him and he was scared. We decided to do a cremation elsewhere. Do not go to these people. They are money grubbing, illiterate fools who can't follow simple directions and try to take as much money as they can.

Drew, Lorrie and Kelsey were so kind and compassionate in their care of our deceased brother and…read morethe personal loss to the family. When picking up the cremains, they went above and beyond by setting everything up in special room with photo, flowers and individual urns beautifully displayed. They took time with family members. When leaving, they helped carry out the ashes and carefully buckled him in with the seatbelt. They went out of their way to research special arrangements we wanted to take with our brother's remains. In other words, they took great care of our brother. They took great care of our family. We highly recommend this Chapel for your loved ones.

I live in California, and my son lived in Michigan. So when he died suddenly, we were not sure…read morewhere to turn. Our friend told us about this place. Im so glad we found this place because they have assisted us with all the details. They made it possible to have his remains shipped to California, and have done a great job in helping us through this sad time.

This was a VERY disappointing and even frustrating service. It was cheap, so if that is what you…read moreneed, go for it. Their cheapness showed in other ways though, and I do NOT rec. this service. First, they sent ONE young man to collect my mom. (I couldn't even watch how he, all alone, was going to move her from her bed to his cart. Moving her alone wasn't going to be dignified, nor respectful). Next, I picked this business partly because they have a building/address in my city. After picking this business and setting it up with hospice+, I was informed that I would have to go to the Farmington Hills area to pick up my mom's cremains, NOT the city I live in, not the place I called, and not close to home. :/ Then they told me to fill out the emailed paperwork before Monday only to never get the paperwork. Yes, I checked the spam folders and called back to double check they had my email address correct, but I still never got the email. Even picking up the ashes was more stressful than it needed to be. When I pulled into the parking lot as per Google, my emotions were raw, but I realized there was no door on the east side of the building. So, rather than try to turn around in a parking lot and go back to Grand River, I thought I'd go around the back and use the alley. Nope. A big, white van was parked diagonally blocking the passage. With slight adjustments, the van could still have been on an angle, but let other cars pass. Thinking it might have been a loading or unloading, I waited. Nothing happened for a long time. I decided to park on the east side and walk around to the west side rather than try to turn around. While I waited, I wondered if the driver just didn't realize that the park job cut off the passage though? So, I left a note. It simply said, "This parking doesn't let other cars pass. :/ ) I thought it might have been someone like the young kid who picked up my mom and just didn't think about how he had parked? Then, I get to the door on the west side and it is locked. I walked to the front, and it says to use the door on the West side that was locked. It is during business hours. ?? I see a sign telling me to call, but the last thing I want to do is to talk to anyone right now, and I'm thinking that the owner must have had an emergency and closed the business? I am just considering that my 40-minute drive might need to be made again, when a woman opens the door and states that the building always locked - even during business hours. Her tone was admonishing as if I should have known they kept their doors locked. I was not told that. Sigh...more stress. I sit down to receive my mom's ashes when the owner strides toward me, swings his arm up and then slaps the note on the desk in front of me as he LOUDLY announces that he "Owns the alley and can block it whenever he wants!!" Um..okay. Can an owner make it harder for patrons and block parts of their own parking lot? Sure. Could both of us have taken a different route? Sure. Could he have explained that it took longer than expected to do something? Could he have said, I'm sorry for your mom's passing and I'm sorry the alley was blocked when you tried to get through? Sure. Could he have let it go? Sure. It just made a VERY depressing and very stressful day WAY more stressful than it needed to be. Maybe he was having a bad day. (I know I was.) Bottom line was, this place was cheap, but the empathy about the moment was not there. If you have another choice, I HIGHLY rec. you take it. Oh, and as I left about 5 minutes later, the van had been moved to allow people to pass through the alley.

The owner or workers are never in the office when you need them. My loved ones headstone is not…read morebeen taken care of or manicured. I have to do it myself they tell me if they can't get to it. I had to clear leaves trash sticks dirt and over grown grass to even find the gravesite. Then I try and find another loved ones head stone and it's so overgrown I have to try and dig to find it. When I did I could only do so much because it was so bad. Totally disappointed.

From the owner: Ann Arbor Cemeteryread more

We used Nie for my uncle's viewing, and I was surprised at the care and quality in how everything…read morewas set up, even though we'd gone very no-frills. The room was warmly lit, with comforting music, and my uncle very nicely spruced up. They even used the quilt he'd had in hospice, which I found was a nice touch.

So helpful when adversities knocks at your door ;) Great…read morestaff , supportive materials

I called to get a bit more information on pricing/time-line/etc. The lady who answered was so rude…read morethat I couldn't carry on the conversation. She acted like I was inconveniencing her!