I live in California, and my son lived in Michigan. So when he died suddenly, we were not sure where to turn. Our friend told us about this place. Im so glad we found this place because they have assisted us with all the details. They made it possible to have his remains shipped to California, and have done a great job in helping us through this sad time. read more

This was a VERY disappointing and even frustrating service. It was cheap, so if that is what you need, go for it. Their cheapness showed in other ways though, and I do NOT rec. this service. First, they sent ONE young man to collect my mom. (I couldn't even watch how he, all alone, was going to move her from her bed to his cart. Moving her alone wasn't going to be dignified, nor respectful). Next, I picked this business partly because they have a building/address in my city. After picking this business and setting it up with hospice+, I was informed that I would have to go to the Farmington Hills area to pick up my mom's cremains, NOT the city I live in, not the place I called, and not close to home. :/ Then they told me to fill out the emailed paperwork before Monday only to never get the paperwork. Yes, I checked the spam folders and called back to double check they had my email address correct, but I still never got the email. Even picking up the ashes was more stressful than it needed to be. When I pulled into the parking lot as per Google, my emotions were raw, but I realized there was no door on the east side of the building. So, rather than try to turn around in a parking lot and go back to Grand River, I thought I'd go around the back and use the alley. Nope. A big, white van was parked diagonally blocking the passage. With slight adjustments, the van could still have been on an angle, but let other cars pass. Thinking it might have been a loading or unloading, I waited. Nothing happened for a long time. I decided to park on the east side and walk around to the west side rather than try to turn around. While I waited, I wondered if the driver just didn't realize that the park job cut off the passage though? So, I left a note. It simply said, "This parking doesn't let other cars pass. :/ ) I thought it might have been someone like the young kid who picked up my mom and just didn't think about how he had parked? Then, I get to the door on the west side and it is locked. I walked to the front, and it says to use the door on the West side that was locked. It is during business hours. ?? I see a sign telling me to call, but the last thing I want to do is to talk to anyone right now, and I'm thinking that the owner must have had an emergency and closed the business? I am just considering that my 40-minute drive might need to be made again, when a woman opens the door and states that the building always locked - even during business hours. Her tone was admonishing as if I should have known they kept their doors locked. I was not told that. Sigh...more stress. I sit down to receive my mom's ashes when the owner strides toward me, swings his arm up and then slaps the note on the desk in front of me as he LOUDLY announces that he "Owns the alley and can block it whenever he wants!!" Um..okay. Can an owner make it harder for patrons and block parts of their own parking lot? Sure. Could both of us have taken a different route? Sure. Could he have explained that it took longer than expected to do something? Could he have said, I'm sorry for your mom's passing and I'm sorry the alley was blocked when you tried to get through? Sure. Could he have let it go? Sure. It just made a VERY depressing and very stressful day WAY more stressful than it needed to be. Maybe he was having a bad day. (I know I was.) Bottom line was, this place was cheap, but the empathy about the moment was not there. If you have another choice, I HIGHLY rec. you take it. Oh, and as I left about 5 minutes later, the van had been moved to allow people to pass through the alley. read more

Fast, reliable, kind, and very reasonable. My sister and mother were both cremated here and I highly recommend.

Generations Funeral and Cremaion Services were very easy to work with- our brother's death (like many other families- his death was very unexpected) and although we knew my brother wanted Direct Cremation -his children had no idea of a provider for these services nor did I (being from Texas). When I spoke with my sister about this, she advised that Generations Funeral and Crematory services advertised in Saint Francis Church Bulletin and since I often go to church virtually at Saint Francis here in Ann Arbor and she was a parishioner for years there, I decided to give them a call. I thought that we would have to arrange everything in advance but that was not the case. All three providers that I contacted told me that I could just call when the time came and we needed their services. When our brother died we gave them a call and they were able to assist us in getting all the paperwork we needed in order to proceed with direct cremation. They made it very simple and since we were a bit of a distance all we had to do was send them the signed paperwork by email. At that point I contacted them to pay for this and it was a very reasonable amount. They picked my brother up at the morgue at the hospital and transported him into their care. They obtained all the licensing and permits and transported him to the crematorium. He was cremated within a few days and then his ashes were returned to the Ann Arbor location so that it was very easy for us to get there and pick them up. While I was there they gave me very good guidance. I will be flying home eventually and there are issues with transporting ashes across state lines and of course getting through security so instead of placing them in a small urn that I had purchased, Nancy (I hope that is her name!) was kind enough to package some up for me in a little clear container so that I can show it at the airport and I can go through security, they also provided me with the paperwork I will need to show related to the cremains. We were very pleased with their services and felt that the customer service in particular was exceptional. We would recommend them for any type of funeral services from direct cremation to a regular burial. I believe they do it all. read more

Generations Funeral & Cremation Services - Generations Cremation Office in Ann Arbor. - Cremation Services Near Me - Ann Arbor, Michigan

It's been some years now since we used Generations. They were wonderful and easy to work with. We appreciated how they took care of us for my mom, and then couple years later, for my dad. I plan on using them for any future needs. Their prices are affordable . 5 stars! read more

I used generations, Ann Arbor for my mom. I found the staff to be very compassionate and helpful. I don't understand some of these low reviews, they did a great job, and I would highly recommend them. They went above and beyond my expectations. read more

This was our second time using the Ann Arbor Generations; the first was 14 years ago. In both cases, the people we dealt with were helpful and professional to deal with; no pressure of any kind. Our most recent experience they were very careful about mask-wearing and social distancing; I never actually went inside, they handed me forms to fill out at through the door, I sat in my car and filled them out, then handed them back with a check. This was a few days before my father died. After his death, they were on-site promptly, handling everything without incident. They communicated with me regularly to let me know what was going on. I would definitely recommend them, and would use them again, although I hope not soon! read more

I am so angry and disappointed in Generations. My family had used them 3 times in the last few years and found them to be efficient. I recommended them to a friend whose husband was dying. She spoke with them, gave them the address, explained the situation. Generations was all set to care for her and her husband. Last night, after her husband died, she called Generations to come to the house and transfer his body. She was told, "we don't go out that far". She had to call another funeral home and restart the process in the middle of her grief. I will do everything I can to discourage folks from using Generations. read more

Just picked up Dad's remains from the home in Farmington Hills. The cost was reasonable and efficient, but there seemed a lack of compassion ...not a good look for this type of business! ...not even a "we are sorry for your loss" when I picked up the remains. In hindsight, I would have used a funeral home recommended by our church hoping it would have been more personal and less business-like. read more

This review for this company is long past overdue. When my mother passed away several years ago Generations was chosen to do the cremation. Before the cremation was performed I went in to Generations with my sister and aunt and we spoke with Brad in the office. We notified Brad of who we were and what we wanted, which was for my sister and I, being the daughters of the deceased to each receive a small portion of the cremains. Brad confirmed with the three of us there that he would make sure that a small amount of our Mother's cremains would be shipped to us individually because we were both leaving the state to go back home. Well, to this day, my sister nor I have received any cremains that Brad at Generations had promised us. Therefore, I cannot and will not recommend this company because they obviously fail to meet their promises. read more

I used Generations in March of 2015 and was delighted with the service I received. They explained the process, what was included how to obtain the services when the time arrived. The night we needed them they were contacted and showed up within an hour. We needed them at 2 am and they were there. Everything was handled professionally and respectfully. read more

These people are disgusting cheaters. They have charged high prices for things that are only worth half the price. I was able to watch a undercover investigation before using this service. Do not use them!!!! read more

Generations was extremely unprofessional and disrespectful of the dead. It was a horrible experience from the transport men that came to pick up my mom's body all the way through to the terrible experience I had when picking up my precious mom's remains. The guy was upset because I asked him to correct the spelling of my mom's name. He completed the process out in the hall by a sink. That's where I signed the paperwork and was handed my mom's remains in a cheap gray plastic box that was in an extremely cheap white bag. This organization is CHEAP, CHEAP! Save yourself the added grief at a difficult time and don't use Generations! I had a totally different experience with Neptune Society and the National Cremation Society. read more

Generations handled my Moms cremation. I could not give them enough stars. They were so professional and caring. I would recommend them to anyone. My entire family was totally impressed. They lived up to everything they said they would do and more. They made this very difficult and stressful time much easier. We will always use them read more