Contacted Rocktown to move us in April. Wanted to support a local, veteran-owned business. They had…read moregreat reviews, though not many recent reviews on Facebook. Contacted them to check availability and for an estimate. Very responsive and were able to move our larger items, such as appliances, toolbox, and a weight-lifting machine. Confirmed our move out date and asked for a time. I was told 0900 to 0930. Waited until 1013 for the movers before receiving a call from one of the employees, stated they had a call out but would be there soon. At 1045 only 2 very inexperienced movers showed up in a UHAUL. Informed me another guy was coming and he would be there in an hour. They started with the boxes and pure chaos. They went from the kitchen to the living room, to the 2nd floor bedroom, to the sheds, back upstairs, in no order or organization at all. Every couple trips the movers would stop to check their phones or talk. After 2 hours, the 3rd mover showed up. He entered with a bad attitude. No greeting, just a "whats going" and preceded to complain about everything they had to move. Went to move my dresser and I explained it needs to go vertical to get around the corner. 45mins later and bickering amongst themselves the dresser made it down the steps. Now at 4 hours and still no progress. I called my husband to come home from work to help the situation. When moving/unhooking appliances movers were using ChatGPT. My husband unhooked everything for them, with HIS tools. We paid extra for an appliance package. They were measuring the fridge with an apple app. My husband offered to help and explained how the doors may have to come off. They brushed him off and said it was fine. They wrapped the fridge and attempted to wedge it out. Took off the front door and tried again to wedge it out. I noticed the hardwood floors were scuffed and explained that they are to lift furniture, not drag it. After 30 mins, my husband jumped in and took off the doors to the fridge. Next the movers had my fridge on its side! They once again had it stuck. They lifted it up and dropped it on concrete! All the while it was unwrapped. The shelves came crashing out of it. I asked if they had straps to go under and lift it and they did not. Asked if they had ever moved a fridge and the one stated he had not, clearly. Once it was out they were using my husband's dolly and continued to use it during the move. The hardwood floor had deep scratches and the doorframe holding the screen door was ripped off the wall. My husband and I started wrapping and moving items ourselves that they left upstairs, so they wouldn't forget them. At this point my husband called the owner who said he would send extra help to unload at the new house. 6 hours of packing ONE load and we got to the new house. The 2 movers that came were very polite and instructed the other 3 movers how to safely move our items, AFTER they dropped our dryer on the steps. The owner, Shane showed up at 1900 to help, as I was moving items off the truck myself. Around 2030 they brought the last load. There was more to move but we had run out of time and patience! Shane made it clear that he would make this situation right. He would give a partial refund by the next day and speak with our property manager about the damages caused. He never called us back, didn't contact our old property manager. We spent the next 2 weeks trying to contact him, as he dodged our calls. Shane finally spoke to the property manager and claimed that the movers didn't damage the door, but we did. He then tried to tell us that he would see how much the damages cost HIM prior to our refund. The two are SEPARATE issues. After more calls, texts, and messages we got ONLY $375 back, out of the $1900 we paid Shane. 9 hours later (8min drive from each house), property damaged, moving and wrapping our own items, and still having to rent a UHAUL to get what was left. We understand no shows happen, when spending this amount of money for a service, our belongings, time, and homes should have been moved efficiently and treated with respect.

I hired Shane and his crew to clean up the literal junk that was around our AirBnB properties. They…read moredid a great job! Even went above and beyond and went into the creek behind the cabins to fetch a sheet of metal that blew in from the last storm! Would hire again in a heartbeat!

Steven, Jule and Lisa are stellar employees! They not only helped me with a truck rental, but also…read moremy family with storage needs. The facility is clean and well managed. Thank you!

Clean and great location. Very convenient for summer storage for any college student. Offers…read moresecure access

Harrisonburg Self Storage is a great place to store your valuables! I have had to use them twice in…read morethe last five years and I've never had an issue or concern. I have used both kinds of units meaning temperature/humidity controlled and regular. The staff is very professional, friendly and extremely helpful. No worries/concerns during either times. I highly recommend this business for your storage needs. Thanks Tammy for all your help! Best wishes to all of you!

We rented a storage unit for our son while in between school sessions at JMU. Renting, renewing…read moreand canceling the unit was very easy. Staff were always available to answer questions. Office staff emailed the application to get us started. We would recommend!

We hired Bessie to shampoo our carpets, and we couldn't be happier. They responded quicky, arrived…read moreas scheduled, and did a superb job. The carpets look brand new.

Helped me with my move quickly! Very polite and friendly as well as fast! Great price for a short…read moredistance move. Thanks so much for your help!

I requested an estimate for junk removal be sent via email. I filled out the forms and gave…read moredetails. Will refused to communicate via email and insisted I called. He stated 'I don't do that through messages or emails until finial price is agreed'. After I was adamant that he could send me any relevant policy details and/or questions he had to my email, he stated 'Appreciate the waste of time, thanks ' and quoted $1500 for removal of mostly cardboard/plastic from a 1 car garage through yelp. Will be taking my business elsewhere. Edit: since the owner decided to respond, let's clarify. 1. In order to send you any message on Yelp to begin with I had to fill out a form with details of the request. It is not my fault you did not read this before emailing me. 2. Insulting prospective clients over a mistake you made by not understanding how yelp requests work. Next time read more than the "any additional comments" section before acting unprofessional.

Geoff and his crew did a fabulous job moving me across town. They were punctual, professional and…read morevery courteous. They took extra care wrapping and protecting my items. I will certainly call on them again for my next move.

I hired Valley Smart Move to move furniture in and out of my house so I could have the floors…read morerefinished. They were on time, polite, and very careful with my furniture and the newly redone floors. I was very happy with their service and rates and would absolutely hire them again.

Poor quality work by settlement agent who did not know what they were doing when attempting to…read morehandle a closing

Very unprofessional to my mother. She called asking for advise on selling her home and he began…read moreberating her to the point that she was crying. She ended up hanging up on him because he ranted about what she shouldn't be doing with her life and her finances for several minutes. Try a little kindness next time sir. She didn't deserve to be talked down to like she was.

Amanda cleans my Farmers Insurance agency once a week. I have never had a better experience with a…read morecleaning service. I wouldn't trust anyone else to do the job. She is very thorough with her work and recommends other when she does not provide the service.