Trying to get in touch with someone at Waste Management is maddening. I was trying to find out when recycling would be picked up. I was originally told the Friday of the second full week of the month. The website says the second Friday of the month. Below that, it says my recycling is scheduled for 7/17/26. That looks like the third Friday of the month. When I finally got in touch with a representative, I figured it out. A full week to WM is Monday through Saturday. A full week is known to all as Sunday- Saturday. So I sit here with two bins of recycling waiting for July 17th. If WM could have clarified what a full week is to them, I could understand. Poor communication all around. read more

customer service representative rude as ever as she was over talking me as I try to speak! absolutely asked for supervisor spent over forty minutes on HOLD! What a joke for customer service read more

don't know who does the routes in St. Clairsville Ohio since it seems nonexistent, just wanted to leave a review on how terrible the team is, these guys have 1 job and they can't even do that, they always have an attitude when getting our trash, they have broken 2 of my fence doors now and refuse to fix it when I have photos, they always leave the doors open, and when I call the office they always say "well get right on that" and nothing happen, full off false promises and workers who doesn't wanna do their job, which is back a truck up and push a button. abso TERRIBLE service read more

We have been Waste Management customer for years and this new required container nonsense, Amongst other things like outrageous prices and inconsistent pick up has us seeking to change providers immediately. We can no longer put anything next to our can on top of our can. They leave behind anything that isn't in the can with the lid closed. It is ridiculous and doesn't take into consideration the years of loyal customers who have paid their bill. We have put up with years of messy pick up with trash being left behind and cans thrown wherever but now we have gone to this required container crap that the company has come up with and we are just done. Shame on them for being so money hungry and not taking it into consideration with the customers need and want And we don't want additional containers because sometimes you have trash that won't fit into one of their precious pretty trash receptacles. They are nothing but a monopoly and there are plenty of local trash companies that will accept our business and do what we need them to do. Goodbye Waste Management, and good riddance. I wish I could throw you into one of your pretty little trash receptacles. read more

Waste management is absolutely horrible, never in my had to deal with more bullshit than you do with this company. They suck at their job, they suck at picking up trash, and alls they are doing is putting people out of jobs with these that pick up one can read more

The worst customer experience ever. Not only do they not do what they are paid to do (pick up trash/recycling), they also are not professional. I tried to have an online chat with a representative, and they started to threaten disconnection while I was typing; they allowed me less than 30 seconds to type a response. I have also tried calling; I left a number for callback and was informed it would be 20 minutes for a return call. The call came the next day (12 hours later). In addition, they keep saying that pickup will be "tomorrow," but here we are, over a month later, and piles of recyclilng materials litter my driveway. A terrible, terrible company. read more

As other reviewers before me have stated, this is the worst trash service. In 4 months they have only picked our trash up three times. The last time they said it was because we hadn't paid our bill from 4 months ago of $18, which we never even received. The other times they had no reason why. We cancelled and will never go back. Go with any other service you can find. read more

No pick up for 4 weeks Unprofessional Still charging but no service Would love to switch to a better company read more

The worst. I'd take away other peoples stars if I could. They rarely pick my trash up on time, it's never consistent. My bill is never consistent. They all around suck suck suck. I don't even want to give this one star but I have to. I revoke it through these words because they are horrible read more