This company should not be the first choice for residential trash service. They are extremely expensive and do not seem to care whether your garbage is actually picked up. [[HIGHLIGHT]]There have been repeated missed pickups, zero communication, and customer service is incredibly difficult to reach.[[ENDHIGHLIGHT]] Our garbage has been left overflowing while we continue to be charged for a service that isn't being reliably provided. There should be better options for trash service in Snoqualmie--or at the very least, a higher standard of accountability. This level of service is unacceptable and needs to be addressed immediately. read more

[[HIGHLIGHT]]I called on Monday to replace the trash bin to a bigger size. They picked up the old bin on Wednesday but did not drop the new bin.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I have no bin to use, then I called again this morning. They said they only can deliver the new bin on the next service day which is next Wednesday.[[ENDHIGHLIGHT]] That is ridiculous. They just let me to put the trash bag on the street for them to pick up on next Wed, they said that if animals tear open the garbage bags and trash is scattered everywhere, they are not responsible for cleaning it up. That's simply outrageous. WM is really bad on service. read more

Waste Management operates with the leverage of a monopoly, enforcing a clear double standard. While they are quick to impose additional fees for any extra waste, they refuse to take accountability when they fail to fully empty the bin during scheduled pickups. If there were any other service provider available in my area, I would switch immediately. read more

Waste Management Review - Unreliable Service, but Always Expect Payment on Time If I could give Waste Management zero stars, I would. Their service in Snohomish County has been completely unreliable. They missed a full week of garbage pickup due to a small amount of snow, and now they're set to miss four weeks of recycling pickup--all while expecting customers to keep paying their bills on time without question. Apparently, customers have all the responsibility (paying the bill promptly) while Waste Management has none (actually providing the service we're paying for). [[HIGHLIGHT]]There's no real accountability, no proactive communication (other than hey we will not pickup your garbage) , and no effort to make up for their failures.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]A little bad weather, and they disappear, yet they're quick to send reminders when your bill is due.[[ENDHIGHLIGHT]] It's frustrating that they hold a monopoly on trash service in many areas, leaving customers with no choice but to put up with their poor service. If they can't handle basic operations in winter, they need to rethink their business model. Until then, customers are just paying for missed pickups and excuses read more

[[HIGHLIGHT]]They are the absolute worst[[ENDHIGHLIGHT]] . Constantly missing pickups not fully emptied bins and the customer support is atrocious. They do little to nothing when they fail to complete services and expect full payment for consistent failures. [[HIGHLIGHT]]Should be a zero star option.[[ENDHIGHLIGHT]]​ read more

I had a Christmas tree I wanted to get rid of. The guy at the Waste Management helped me out with no issues. You guys are great!!!

They will miss a pickup due to holiday or snow then after 2 weeks they will charge you for having an over filled container. Of course its over filled i git 2 weeks of garbage crammed in there. Also they skipped us from a "contamination" even through they never checked just drove right past. Recently the completely skipped our coldisac and said tge bin was not at the curb. Even their own pics on the site showed it was. [[HIGHLIGHT]]We had to complain to get them to come back.[[ENDHIGHLIGHT]] Sometimes i wonder what im even paying for and if i should just haul it myself. read more

To even rate this company a 1 star is being extremely generous. This company in Snohomish County does not reliably pick up trash on their scheduled dates, (this is NOT dependent on weather either--they simply don't show up on scheduled service days) but always expects their payments. [[HIGHLIGHT]]Trying to find a phone number is tortuous and when you do, it is incompetence cloaked in feigned professionalism that never resolves the issue at hand.[[ENDHIGHLIGHT]] read more

Cheaters In early February, we had snowy weather in Western Washington. WM sent me an email informing me that service would be paused, which I have no problem with. Pickups did not resume in 2 weeks, by which time we had built up quite a load of recyclables. When the recyclables were picked up 4 weeks later, I had to pile boxes of material on top of the bin. WM charged me for this overage. This is unfair. How many customers were overcharged? read more

Their communication system is flawed. I thought I had my service suspended after calling the WM agent at the number on my account. Agent verified my account and address and said it's "done, keep your bin". A couple months later I got a bill with charges for continued service. Disputing this, I was told there is no record of my call. I told them the WM phone number and date I called but they didn't care to research that. Also, when I call, the robot says my service address associated with my phone number is my house from six years ago. read more

If you can avoid using WM, do. They are terrible. They didn't pick up our garbage yesterday, they said their dispatch found it too dangerous. There is nothing to be dangerous. What did their dispatcher look at? This has been two weeks. We have garbage piling up in our garage. I going we don't get rats. Don't use WM! They did coke get the yard waste from my next door neighbor though, so it wasn't too unsafe. read more

Waste Management - The hill to our neighborhood which apparently is dangerous. - Junk Removal & Hauling Near Me - Woodinville, Washington

Please explain your complaint in detail: WM picks up my garbage on Thursdays. They skipped 2-4-25 because of the snow. They said they would pick up double on 2-13-25. They picked up my neighbor's garbage but did not pick up mine. [[HIGHLIGHT]]I called and was on the phone for 22 minutes while the woman tried to figure out why.[[ENDHIGHLIGHT]] I called again on the 14th and the recording said my garbage had been picked up. It had not been picked up. I called again and Jasmin said it would be picked up within 24 hours. It was not. [[HIGHLIGHT]]I called again on 2-15-25 and the woman said she would get it picked up. I called several hours later and spoke with a supervisor after being on hold for over 20 minutes again.[[ENDHIGHLIGHT]] The supervisor said " they don't work weekends". She said my garbage will not be picked up until Monday 2-17-25. I have a garbage container and a garbage trash bag and it's going to rain lots this weekend and may make a mess in the cul-de-sac. I cannot go and bring it up because I'm 83 years old, need a new knee and use a walker. I pay my bill on time and expect service but do not get it. This company sucks. It should be negative stars! read more

Once again my trash is NOT picked up and I am on auto pay. Looking forward to spending an hour on the phone like last time when they confused my neighbors cancellation with mine. UGH! read more

The roads were icy ONE day, now they can't pick up my recycling for a month. My bin is full, and it's piling up. Absolutely pathetic. Do your job. Gross incompetents. read more

Crappy customer service; and they continue to screw up our service and overcharge like crazy! I would cancel my service if there was another provider in the area! read more

I called early in June to set up service for my first home purchase. The lady was very friendly and walked me through all the options. I felt really good about them dropping off containers on June 28th, nearly a month after my initial request. On the day they were scheduled to arrive, no cans showed up. I called Waste Management and was informed that there was a bin shortage and I would not be able to have a trash can or a recycling can until July 19th. The woman on the phone told me "I actually cannot guarantee you will have cans on the 19th, I can just confirm you are scheduled to have them delivered on that day". Apparently they called from an automated number about 5 days before the scheduled drop off, but I did not see a missed call or a voicemail. There solution was for me to put my trash on the curb, in the measurements of the cans I requested, and they will come pick it up. FOR A MONTH. The last thing I wanted in my new home was my trash sitting by the curb and getting attention from my new neighbors. She told me I could go buy containers, but they would still deliver there own containers when they were able. There was no way to cancel the WM bins and just use my own for there service either. I was irate. I canceled my "service". Today my partner contacted WM to get us back on the schedule. He was OK with organizing our garbage nicely for the month. The lady on the phone today said she had never heard of a bin shortage, and that she had us on the schedule for July 5th. Who knows if we will get the bins on that scheduled day or not. It just seems like they are over selling services they cannot fully provide. I will modify this review when I get my garbage bins. read more

This service is the absolute worst. They will suspend your account for no reason and they will also not let you know via email or mobile that this happened. They will make up some random excuse that they left you a voicemail, and the quality of that customer interaction really sucks in the value you are paying for. For two weeks they have skipped our trash and recycling without saying anything or a reason why. Our area does not have any dumpsters or recycling facilities where we can do this ourselves if this service decides to skip us. We were in the dark about why we were being skipped over. No email, no phone calls, no text messages, no note on the trash of reasons why it wasn't picked up. I went to my account and there was no flag on the account that it was suspended, so the overall service is really bad, and I feel stuck as it's the only one that caters to my area. Must feel nice to steal people's money and not do the job that you have promised to do. Must feel nice to walk all over people and make their mental health suffer with little to no communication. There have been so many services recently that try to keep the veil on customer's knowledge just so they could get their next buck. This is one of those services I guess. They are leeches and there's nothing you can do about it unfortunately. read more

The absolute worst customer service. Use ANYONE else. Impossible to get thru to a real person. Impossible automated system. Impossible website. 'Live chat' a joke. Our street looks worse than a third world country. Trash always present and overflowing, cans everywhere while people wait for the pick-up that never comes. read more

Their customer service is appallingly bad! It took me two days--off and on--to request an additional waste bin. There is NO way to talk to a human being. It's all via 'chat,' which does not get the request correct. What a terrible way to run a business that involves direct service with its customers. Also, I had the same problem that Kira C did (see review to right). I ordered an additional container, promised for June 2--never showed up. Terrible, terrible service! read more

Twice in 2 years they dumped my personal garbage can in the truck. Their solution is to credit my account 15 dollars. That buys you nothing. The call center folks are nice but you have a call wait time of 40+ minutes. It's difficult to get someone to call you back. Since the contract is with the city the homeowner has no alternative. That's a monopoly. read more

You can tell they aren't reputable or trustworthy when they have a class action waiver as part of their terms of service. Didn't come get my trash this week (yard waste came by though, and it was raining on our normal trash day) and then wouldn't credit my account, so now I get to hold onto a week of trash because they are too lazy to just come out an hour later to avoid ice at 5am that was gone by 6am. Because it was raining. The whole garbage collection contract situation in cities really needs to change. There should be alternatives, you shouldn't be forced into an agreement with a shady company that hates its customers. read more

The worse customer service, the worse service. My garbage was not picked up on the regular pick up day because of weather. They are not going to pick up my garbage until next week, on my next regular pick up day. I have a full bin. No refund for the missed pick up day. Their solution is I can put out as may bags as I want. The wildlife is going to love that. Sending the invitations to the raccoons right now. The customer service sucks big time, they just don't answer the phone. The only way I was able to reach them was through online chat. I am not happy. And of course they are the only garbage pick-up agency in town. It isn't snowing anymore and our area is clear, they could pick up today, like they do on holiday weeks. I am so angry. I don't think I should be charged for the day they did not pick up. read more

I would give them no stars if I could. Absolutely no communication about delayed pickup due to weather. It's been 3 days since my usual pick up day and crickets. And just try to get someone at WM on the phone! Took me over 5 minutes to get past the robot, and I've been waiting for a live person for more than 45 minutes. I'd give up but want to see if anyone will ever answer. No doubt there will be no refund for a missed pickup and their solution of just leaving out extra bags is inane. I guess they're unaware of crows and other wildlife roaming our neighborhoods. We need competition for our garbage service so we can switch when service is this bad. read more

Missed my garbage pick up again Gave me a link for a "refund" but it was the wrong link and charged me 35 bucks for just answers. So know I get to call my credit card company to dispute the charge. You could not have provided worse service. read more

They are a fraudulent company, who I can only assume maintain their basically monopoly in the city by some sort of - special relationship - with someone in the city. They are that bad. In our case they overcharge us for broken container for 8 months. Every time they did bring a fixed on they said - "supply chain", or "understaffing". For 8 months. Every one of the 10 or so promised replacements they had a different lame excuse when they text you that day. Don't use. Don't let your city or county use them. read more

The billing side of this company is horrid. Went online to our home account and could not get a container added. We had to call and have the company add one (after a long auto answer system and then a long wait for a person). Container came, but could not get it picked up in a timely manner, the person that schedules put the wrong month, and we had long times on hold. Finally it was gone, then no bill. It was supposed to be added to our auto pay account, but never was. A woman calls me and tells me we need to pay the bill. I tell her it is not on our account and we never got a hard copy. She apologized and takes my payment over the phone in full. Next thing I know I am getting a late charge! No thanks, I will never use their container services again. read more

Just a terrible company all around. Didn't pick up trash one week and are refusing a refund saying they picked up the next week. How? I had to get rid of the garbage to avoid animals getting it!! Your website says you have WEEKLY pick ups but when you call in because they didn't come, they say oh, well we will pick up next week so we don't have to give you money back, which does me NO GOOD cause I have no where to store extra trash! Plus it is the ONLY trash collection company that when they don't pick up or there is a holiday they don't come the next day or 2 days later, they just say, screw the customer let them deal with the smell, mess and clean up but they still owe us even though we didn't do our jobs!! read more

You sign up for yard waste pick up and they charge you for the service before they give you the container. Isnt that stealing? Terrible, terrible customer service. If you can do business with any other company besides Waste Management run, dont walk and get rid of them. If i could choose between getting cancer or dealing with Waste Management I think I would choose Cancer. I hate waste management that much read more

Beyond awful customer service. They outright lie to you. Each time I called asking for new container that went missing, they give different information. Now on week 2 without one and I am told I have to wait another week. When I first called, I was told one would be delivered the same day. Yet they will still charge me while I continue to wait. Unfortunately, we are forced to use the joke of a company, otherwise I would switch. I am just glad that the City I work for isn't considering using them for their residents. I have made it clear how I feel about them. read more

Terrible customer service. have had their service for 7 weeks and they have missed my can 6 times have to call every Monday to inform them that the driver missed my house and be on hold for 20 to 30 min. every Monday I'm told that we will fix the problem and then it happens again!!! read more

I cannot believe how they consistently overcharge me saying I had extra when I have never had extra or saying the lid has been up when I make sure it snaps shut. when you finally managed to get them on the phone you always and I mean always get disconnected and they do not call you back. It takes two or three days to get it fixed every month. I'd say the company is pretty dishonest. The garbage men are good though. read more

This is a typical monopoly that doesn't have to answer to anyone. Horrible customer service and make excuses about the weather that are unsubstantiated. Nothing we can do though as there are no other options. This is another evidence of the problems with politics, politicians, and the bad lawyers. read more

Another edition of my ongoing rant against Waste Management and their monopoly on service in Redmond. Another year and another snow storm so no service last week. But, the recycle truck came today so hopes were high. Hours passed and I started calling only to be told that service WOULD occur today. Fat chance. I don't know why one of their trucks can drive the street and the other can't. And, they could care less. It's the only service in the area and we are at their mercy. Will they credit us for two missed weeks? Fat chance again. If we ever get a chance to select another service I'll be out collecting signatures. Awful company, awful service!!! read more

Been a customer for 25+years. Tried to log on to my 25+ year account and spent 25min trying to log on and kept getting a message (email is not registered your updated login is not confirmed) Really, after 25+ years our family is not registered?????. THEN I spent another 30 MIN. on hold for phone help, what a joke. We are STILL LOCKED OUT OF OUR ACCOUNT. Talk about customer NO SERVICE!!!!!!!!!! read more

Most incompetent company on the planet. Over a month of phone calls and emails to have a garbage can picked up that they left in error at my home. They claim daily they are coming to pick it up, but here it sits over a month later. 20 phone calls later and numerous emails and crickets. Then, they left me a message that they were confirming a container drop off next month. Unreal all the stupidity that is employed by Waste Management. read more

Dropped the dumpster in the middle of the traffic lane then charged $270 to move it out of the lane to the curb. When trying to resolve this we were repeatedly given the run around. read more

I so wish I could give this a zero. Today was a trifecta. The 3rd time they did not pick up the yard waste bin here in Lynnwood WA. Folks out there with a removal service, please start an alternate one in Lynnwood so we can have decent service. BTW, if you are not able to get back to them within 24 hours you DO get charged for a service that did not happen. Sincerely read more

0 stars! I would say the customer service is horrific but there is no customer service! We are moving and need to cancel our service and it's been a nightmare getting ahold of anyone (and even then, it's email only!). I will now have service with Republic and they actually have a number to call and a representative that set up my account! So glad to be leaving WM!!! WM used to be so great- what happened to them??? read more

Waste management is a joke! Have picked up anything from my neighborhood in 3 weeks and it might be 2 more! Won't compensate me on the over a month not picking up! Horrible customer service!! Not to mention knocking over my basketball hoop and saying it wasn't there fault when there were several witnesses!! All I'm asking is to do the right thing! What the hell is wrong with this company!! I can leave bad reviews all day!!!! From 1 of many pissed off customers!!! Work on your customer service!!! read more

Extra recycle charges added to the bill on a consistent basis even though I had no extra recycle pickup. I have to call every time to get it fixed. Then, to make matters worse, the adjustment to have them stop doing this is an additional charge. Dirty company that will wrongfully add charges so they can make more money without you noticing. read more