I can't speak to anyone else's experience, as this review is all my personal experience and opinion…read moreonly, as I know not everyone will have the same experience and I also know there are some solid techs at this company (I have personally dealth with them), but unfortunately I had a nightmare experience with mutiple bad apples in my opinion, and it unfortunately resulted in the end of my storied relationship with a plumber that I thought would be the last one I would ever need, but as they say if something seems too good to be true it usually is... I thought I had found a plumber for life, but my personal experience with Option One ended up with me feeling as though they exhibited failed ownership in addressing an issue caused by errors from their techs, lack of accountability with regard to said issue and becoming confrontational and argumentative when the issue was brought to their attention. Long story short, I had a plumbing blockage that resulted in my front yard needing to be dug up and new pipes being installed in the yard. Upon completion of the job, I experienced flooding in my yard and requested Option One to come out and address the issue. They tried to claim it was an irrigation issue not their problem, but after getting another Option One tech and a plumber from another company to come out, it was confirmed (via photos) that the flooding was due to Option One failing to connect the piping correctly. Instead of taking ownership and accountability for the issue, I was met with defensiveness, along with the above stated lack of ownership and accountability. At one point in the process I even had to ask one of the techs to leave my property because he had such a dismissive unprofessional attitude. I could go on and on but I have already wasted so much time on dealing with this issue that it isn't worth any more of my time. At the end of the day, I found another company to correct the failed work done by Option One and this company apologized on behalf of Option One, as this company felt bad that I had to go through such an ordeal, given that the plumbing industry is already viewed in a negative light by many, right up there with mechanics, car salesmen and attorneys by some. You can read my past reviews to see how much I praised this company in the past, which is why I was so disappointed by what in my personal option was a complete lack of accountability and ownership by multiple individuals across the Option One company. After giving this company multiple five star reviews over the years, I cannot recommend them to anyone anymore as the trust they gained over the years was lost in an instant and based on my personal experience, I cannot in good conscience recommend them to anyone moving forward like I have done in the past.

Daniel Jennings from Option One Plumbing came to my house and did a 100% awesome job checking every…read morepossible issue I could have had with my water pressure. He located the issue and recommended the repair. Thank You Daniel Jennings Barbara Serrano

Darren and Raul from NuBlue Plumbing were on time, polite, explained everything that could or could…read morenot happen with a water leak we had and started right away, they then gave me an estimate and they proceeded to fix our leak- in a timely manner and cleaned everything up . They were done within an hour and fixed our problem! Highly recommend - the only company I will call for future plumbing needs! Darren and Raul thanks for a job well done!

I recently relocated from Utah to North Carolina. Back in Utah, I owned a plumbing company and…read moreworked as a professional plumber. Shortly after moving here, a friend reached out to me in a panic after receiving an astronomical quote from a local plumbing company. I did some research and reached out to a few contacts for recommendations--that's how I came across North Mecklenburg Plumbing. Dave and Hayden came out to reevaluate the situation, and just as we suspected, it turned out to be a simple fix. Dave asked all the right questions to accurately diagnose the problem, and both he and Hayden were clear, professional, and transparent about the issue and the available solutions. I was on-site to oversee the process and was very impressed with their service and integrity. Although I'm no longer plumbing here in North Carolina, I'll gladly refer anyone who comes to me for help to North Mecklenburg Plumbing.

Thought we had a leak behind our shower this week and were able to get an appointment next day and…read morethey even arrived early. We had used them a few years back for a larger sewer line repair after a big name plumbing company quoted high. Great experience with them both times and we will continue to keep their card handy for any future issues. Easy to work with, knowledgeable, and great customer acumen.

We were assigned ACC plumbing by our home warranty company after a main water line leak needed to…read morebe repaired. I could not have been happier. Brian the owner was responsive and professional. HIs workers Shea and Mario were a pleasure to be around and always had a smile on their face. The job went off without a hitch. Highly recommend.

Eddie and Hector helped us identify and fix a leak between the meter and our house. They did a…read moregreat job and educated us on exactly what to look out for the in future. I will contact them if we have any issues in the future.

Charles and Jeff are top notch - fair, upfront pricing and great service. They repaired an…read moreunder-driveway water leak for me - explained the entire process, kept me informed along the way and did what they said they were going to do when they said they were going to do it. I couldn't ask for a better experience.

We had a worsening leak in the garage. Came out right away,…read moreand found and fixed the leak right away. Price was extremely reasonable for an emergency call. Very pleasant person.

Right before Christmas, we were without water for over 24 hours and as soon as I reached out to Pam…read moreFrancis (on a late Sunday evening), Michael was at our door by 9:00am the next morning. They quickly got our water restored, and not only that!! They also changed our filters! I couldn't believe that both Big Michael and Little Michael did all that work and was finished by 9:45am! They gave us back our water, but they also gave us a sense of relief right before Christmas I will always recommend Francis Well and Pump for all of your well and pump needs! They are honest, timely, hard working, thorough, friendly, and most of all - extremely professional. There is no company that provides better service than Francis Well and Pump!!

I just came home from having knee replacement surgery, and discovered l that we had no water coming…read moreout of the kitchen sink. It was late so I called one of those companies that advertises on TV. They said they would come in the morning and check it out. That cost me $90 for the visit. When the guy arrived, he went under the house, looked at my well pump, looked at my tank. He came in the house with really bad news. My pump was dead, and my tank was about to die. The end me a quote to fix it that had three different quote options. A $12,000 quote, a $7000 quote, and a $5000 quote. If I decided to have him fix our well, the $90 would go towards that repair. I told him I needed a second opinion so I called Francis Well & Pump. These guys came over and did exactly the same thing as the first guy. They looked at everything and came to the conclusion that all I needed was a $200 switch replaced They could've charged me a lot of money if they wanted to, but they didn't . I can't speak highly enough for the experience that I had. These guys are great. Call them if you have any problems going on with your well and they will take care of you and not rip you off.

After a water heater leak I decided to switch to a tankless water heater and repipe my 1941 house,…read morewhich still had the original galvanized pipes. Lonzo and his team did an excellent job. They were quick, responsive, answered all my questions, and made sure I had access to hot water each day as I continued to live in the house during the repipe. The customer service was absolutely outstanding. Alpha plumbing was recommended to me by a colleague at work. I too highly recommend them.

My water heater stopped pumping out hot water. I called Alpha plumbing because the company was the…read moreclosest to my house. I received an immediate response from Lonzo. In less than an hour he came and assessed my water heater. My water heater was from 2009... being that it was more than 10 years old, he recommended changing it out. He was able to change out my water heater the same day. He is very friendly and professional. My new water heater came with a 6 year warranty. If my water heater has any unforeseen issues, I'll be contacting Lonzo. I recommend his services.

Mark Baldwin - After installing two new elements in my hot water heater, the breaker kept tripping…read more I called Rightway Plumbing late on a Tuesday afternoon and told them it was not an emergency but that I'd love to have hot water the next day. I was told a plumber would be here between noon and 3:00 pm on Wednesday. Emmett, from Rightway, was at our home by noon. His truck was professional, uniform clean and he immediately made us feel that he was knowledgeable about our problem and knew what he was doing. The water heater was installed in 1999. I had replaced the coils/elements two years ago and it had worked fine since. Emmett explained that it could be the breaker itself, faulty thermostats (there are two) or that we might need a new water heater. Except for the breaker, which would need an electrician, either replacement could be done that day. He gave me a price for a new water heater and for the thermostats to be replaced. After meticulous testing and retesting he felt that the thermostats were the problem and gave us the option to decide what we felt was best. We went for the thermostat(s) replacement and it was the right call! We never felt pressured to buy a new hot water heater and saved over $1,300.00 by just replacing the thermostats. Emmett stayed to make sure there was no leakage and that the breaker didn't trip. While we were waiting, he fixed a water closet that ran off and on; not a big job but one that needed to be done. Emmett did a great job of representing Rightway Plumbing. He was courteous, honest, professional and as an added bonus, had a great sense of humor. All in all, a very positive experience.

After trying several local plumbing and heating businesses in the area, I chose Rightway. They…read morehave since done all of my work; both residential and business. I especially appreciate their professionalism, in clean and neat installation and very talented troubleshooting by Robert, solving a problem that the other companies were not able to find. Don has been excellent in assisting in the design and installation of two heating and a/c systems, and Eric in scheduling gets techs out on time if needed. This is a great company and I highly recommend them for no-nonsense installation and service, very fair pricing, and a friendly staff.