You come with very high recommendations, from great people. Keep up the great workmanship.read more

I shopped around looking for a water softener system. I called the big nationwide company & a…read morelocal business. PWS came in with a free testing & quote. The price was very reasonable compared to the large corp. set the appointment for install & I couldn't have been happier of the entire process.

Prairie State Water Solutions is the complete package! They were professional, knowledgeable,…read morehonest, and incredibly responsive--everything you could ask for in a company. Matt came out to my house the very same day, took the time to answer all of my questions, and provided exceptional service. It's refreshing to work with a company that truly values honesty and customer satisfaction. I highly recommend Prairie State Water Solutions to anyone looking for reliable, high-quality service. Thank you, Matt and the entire team, for such a great experience!

We've been using Prairie State Water Solutions for many years. Nick and his team has always…read moreprovided excellent service. Thank you, Nick!

Flotek provided exceptional service! They were quick to respond to a main drain line back up, took…read moretime to walk us through their process and provided the solutions to help eliminate future backups. Oscar was the lead tech, Gabriel was flexible to fit us into their schedule.

We have used their service twice now a copper piping and a gas line repair. Since their service and…read moreprice were excellent, we decided to call them again on an emergency. Our sink was backing up and Gabe asked all the right questions. And his advice was get the septic guy out there first because that might be a problem and sure enough we took his advice and it was a septic problem. He saved us a lot of money by listening to the problem, evaluating the situation and giving us the right advice. You don't get that kind of service anymore. We are so grateful for you guys. Keep up the good work only good things follow when you do the right thing. We will definitely spread the word about your service thanks again.

Oh my did I have a wonderful experience with this place! My husband and I just moved into town from…read moreout of state. We had a couple units downstairs but they weren't working, because oh boy was the water hard! We just put new appliances and didnt want them ruined. We did the typical googling and found many places that offered water testing. The lady in the office I spoke to was very knowledgeable and helped me set up an appointment. I adored the fact we had the owners son come to our home. He was such a delight. He preformed the water test and was ever so patient with all my questions thoroughly taking his time to answer them. Once we had a few quotes from other companies I saw that they had the best options. The installer came out and what a sweetheart made sure to put tarps and booties on as I just got new flooring. My husband enjoyed being walked through the equipment and how to work. The fact that for half of what other companies charged I was able to obtain all of our equipment with installation. I also got lifetime guarentee on parts including the electrical. I was thoroughly satisfied with all the work they did and the careful consideration they had for my home as well. We were so happy that my mother in law decided to give them a shot and had the same experience! I am ever so pleased! Thank you!

Unfortunately, I just experienced bad service from Johnson Water. Johnson installed a water…read moresoftener at my house today, and in the process broke my tankless water heater. As well, none of my showers will turn on and only the faucets will turn on. They left my house without explanation as to why the showers won't turn on, and they insisted that they did not break the tankless water heater. I had to call another company to come out tomorrow to repair my tankless water heater and figure out how to get my 3 showers to turn back on. I've been a customer for 21 years. I'm astonished how bad this turned out. Please think twice before using this company.

This is a respectable, reputable business that I had replace my broken water softener in October…read more'16. Owner an employees are great and take care of their customers! My softener resin broke trough the inner filters and came through my water lines clogging half my home. They stayed to help me unclog them. Local company with years of experience.

I've called aspect a few times and they have been prompt, plumber was thorough in explanation and…read morealso had an overall kind demeanor which is so refreshing these days. My water heater pilot wouldn't light and I thought it was a thermopile but he diagnosed it as the gas valve. He had the part in his truck and water heater is back to operational. Thank you!

I called for some rather minor repairs and from the quick response through prompt work was…read moreimpressed. I had a toilet stopper replaced and the water pressure for a second floor shower head improved and the quality of work and price were solid. I would call them again for sure if in need of service or repairs.

Not happy at all !! I realize i am in the minority, but that doesn't change the facts. I have a…read moreproblem with their charges and have received no return call. I finally tracked down the manager and it didn't go well. There is a dispute over exactly what i am to be charged for their services. His explanation has no basis, mine does, yet he offered no solution.

Culligan Water of Geneva has given us the best service for years! The office staff is incredibly…read morehelpful. I am so thankful for their knowledgeable & friendly service reps. They come out quickly, know how to find the problem & fix it. They do everything they can to help us have clear & healthy water even tho our well water can make that a challenge. I highly recommend Geneva Culligan!

I woke up this morning to find that I had no water. The circuit breaker for my well pump had…read moretripped during the night. When I tried to reset it kept tripping. I Googled well service near me and picked Water Well Services. I called at 07:30 and was told that the service man would be there right after he took care of a well in Crystal Lake. He arrived at 09:00 and had the new pump and pressure tank installed by 11:30. He did a great job and didn't mind me asking a lot of questions. I highly recommend Water Well Services.

First, let me preface this by stating the following: I love few things more than writing a glowing…read morereview for a local, family-owned business. I've been in a situation (more than once) where enthusiastic recommendations from local folks for service providers saved me the potential frustration of dealing with someone less-than-reputable. The Well Doctor, as it happens, were recommended to me in this fashion and now, having been graced with their expertise and expediance, I'm prompted to spread the gospel of their quality. Here goes. This previous Saturday, while eating dinner, I heard our well pump running with a frequency typically indicative of a bath tub being filled -- kicks on, runs for 10 seconds, kicks off.. 30 seconds later, repeat, etc. -- after this happened a number of times, I got up to investigate the matter. No faucets were running. Checked the basement, where our pressure tank resides, and noted the pressure gauge read a tad fishy. With each time the pump kicked on, it didn't restore the pressure to its cut-off, but instead would bump up 2-4 psi. Enter my concern. Begin my stress. Subsequent DIY research and investigation yielded no comforting news. I flipped the breaker for the pump and reached out to a number of plumbers and well experts, hoping for the best: A failing pressure gauge? Maybe the pressure tank, at worst? Surely not the pump, though, if luck is on my side. The majority of Sunday passed with no firm plan in place as to when, on Monday, I could get an appointment. Of the several companies I'd reached out to, I'd heard back from only two (one of which couldn't help me), but no scheduling could take place until Monday morning at earliest. My wife, in her infinitely resourceful way, reached out on the local community blotter (on Facebook) and asked for recommendations. Almost immediately, five respondants glowingly referred us to The Well Doctor, whom I quickly reached out to. Shortly thereafter, I received a call from Brian, who scheduled me for an early Monday AM appointment. The relief was already felt. An appointment. An idea of what was going on. We felt better already. Promptly and true to his word, Brian and his associate arrived at the pre-arranged time and very quickly and transparently diagnosed and educated us on the problem. He explained his recommendations, gave us a solid quote (which I'll add was, on the pump alone, about $600 less than a competitor's quote [a competitor who was unable to firmly schedule an appointment, I might add]), and upon approval, immediately got down to business. I can now say, on the other side of this debacle, that my expectations were bested by a long shot. Throughout the process, Brian would update us on his findings: the well depth is [x], here's how it will affect the quote, here's what we're doing next, etc. He estimated a four-hour project and completed everything in three. We felt extremely well (no pun) taken care of. All of this said, I'd without hesitation recommend Brian & The Well Doctor to anyone in a similar boat. If you're finding yourself with a failing well water system, reach out and get it sorted! Highly, highly recommended!

Went to the Batavia store on 7/22/2026 to pay the balance on our hot tub. Walked into the store -…read morenot ONE other customer was there. Employees sitting around the main desk, chomping on food and surfing on phones and completely ignored us. Not even a hello and when we looked over at them to get their attention, they all just sat there chomping food and staring at us like deers in the headlights. When we walked over to the desk, some short blond guy, still chewing his food asked us what we needed. After explaining we were there to pay the balance on a hot tub, I started to open my checkbook. The short blond guy snickered and laughed, saying "we haven't taken a check since 2024". While looking over at the other employees aimlessly surfing their phones at the desk for approval of his nasty attitude. Beyond RUDE and condescending. So we pulled out a credit card and still snickering, the guy asks us if we "need to split the payment into more than 1 credit card". Seriously??? This is how you treat customers buy a $$$$$ hot tub?! No wonder your store is empty!!! Had we not already had such a good experience with the original salesperson Rachel - we would have demanded our deposit back and walked out. Nasty, rude, no manners. Somebody better teach your employees how to treat customers!!! Believe me, I will be sharing this poor experience with everyone I know!

I have been working with the Great Escape since 1996. I miss my Frank that took such wonderful care…read moreof me. Today I met Rachel. What a wonderful employee with such great help. Guess what she is friends with Frank. Blessing to all