Unfortunately, I just experienced bad service from Johnson Water. Johnson installed a water…read moresoftener at my house today, and in the process broke my tankless water heater. As well, none of my showers will turn on and only the faucets will turn on. They left my house without explanation as to why the showers won't turn on, and they insisted that they did not break the tankless water heater. I had to call another company to come out tomorrow to repair my tankless water heater and figure out how to get my 3 showers to turn back on. I've been a customer for 21 years. I'm astonished how bad this turned out. Please think twice before using this company.

On January 7, 2025, I entered into a service agreement with Johnson Water Conditioning Co. Since…read moreinstallation, I have experienced ongoing issues with the water softening equipment and have consistently reported these concerns to the company. I contacted Johnson Water on three separate occasions to report that the system was not functioning properly. A technician was dispatched twice, each time displaying unprofessional behavior and dismissing my concerns without thorough inspection. On the third occasion, I specifically requested a different technician and asked that the water be tested to verify the equipment's performance. Despite my request, the same technician was sent again. However, he did conduct a water test, which confirmed that the equipment was not operating correctly and that the water remained hard--just as it was prior to installation. These findings were confirmed in June, despite my repeated complaints beginning in February. The issue has only recently been resolved. I contacted the company to request a credit for the five months during which the equipment was non-functional. My request was denied by a manager named Kerry. I have paid for five months of service without receiving the intended benefit. This experience reflects poorly on the company's commitment to customer service. Based on my experience, I do not recommend renting, purchasing, or using services from Johnson Water Conditioning Co., as customer concerns are not handled appropriately or professionally. I respectfully request that Johnson Water Conditioning Co. reconsider its position and issue a credit for the months during which the equipment was not functioning. I believe this would be a fair resolution and a reflection of good faith toward customer satisfaction.

Flotek provided exceptional service! They were quick to respond to a main drain line back up, took…read moretime to walk us through their process and provided the solutions to help eliminate future backups. Oscar was the lead tech, Gabriel was flexible to fit us into their schedule.

We have used their service twice now a copper piping and a gas line repair. Since their service and…read moreprice were excellent, we decided to call them again on an emergency. Our sink was backing up and Gabe asked all the right questions. And his advice was get the septic guy out there first because that might be a problem and sure enough we took his advice and it was a septic problem. He saved us a lot of money by listening to the problem, evaluating the situation and giving us the right advice. You don't get that kind of service anymore. We are so grateful for you guys. Keep up the good work only good things follow when you do the right thing. We will definitely spread the word about your service thanks again.

Prairie State Water Solutions is the complete package! They were professional, knowledgeable,…read morehonest, and incredibly responsive--everything you could ask for in a company. Matt came out to my house the very same day, took the time to answer all of my questions, and provided exceptional service. It's refreshing to work with a company that truly values honesty and customer satisfaction. I highly recommend Prairie State Water Solutions to anyone looking for reliable, high-quality service. Thank you, Matt and the entire team, for such a great experience!

We've been using Prairie State Water Solutions for many years. Nick and his team has always…read moreprovided excellent service. Thank you, Nick!

Tired old plumbing (& tired old people ). Original plumbing in @1950's/1960's tract home, with some…read morediy mixed in. They've handled multiple emergencies and a major multi day bathroom redo project. Very patient with developing an appropriate quote. Great people, I think fair prices. Bathroom redo was a big job, they worked with the various family members handling different parts - couldn't have been easy for them! Today's emergency call - he took care of the problem plus cleaned the wall, utility sink, floor. Whew, I wasn't looking forward to doing it all myself. That to me is excellent service. I appreciate they're giving us feedback to plan next old-house need (so it doesn't need to be an emergency service call).

Restore Plumbing and Drain came out and installed a backup sump pump system and replaced my water…read moreheater expansion tank on a Wednesday. The T&P valve was dripping a bit for a few days and when I brought it to their attention they came out short-notice on a Sunday to replace it for free. Wonderful company and will absolutely be using them in the future.

Not happy at all !! I realize i am in the minority, but that doesn't change the facts. I have a…read moreproblem with their charges and have received no return call. I finally tracked down the manager and it didn't go well. There is a dispute over exactly what i am to be charged for their services. His explanation has no basis, mine does, yet he offered no solution.

Culligan Water of Geneva has given us the best service for years! The office staff is incredibly…read morehelpful. I am so thankful for their knowledgeable & friendly service reps. They come out quickly, know how to find the problem & fix it. They do everything they can to help us have clear & healthy water even tho our well water can make that a challenge. I highly recommend Geneva Culligan!

I bought water here for many years. John Manny, the owner is a straight up guy, and this is a…read morestraight up company. Wouldn't hesitate to use them for anything.

Awful company. Terrible customer service, rude delivery driver and non existent telephone support…read more I would NEVER use this company again or recommend to anybody.

I woke up this morning to find that I had no water. The circuit breaker for my well pump had…read moretripped during the night. When I tried to reset it kept tripping. I Googled well service near me and picked Water Well Services. I called at 07:30 and was told that the service man would be there right after he took care of a well in Crystal Lake. He arrived at 09:00 and had the new pump and pressure tank installed by 11:30. He did a great job and didn't mind me asking a lot of questions. I highly recommend Water Well Services.

First, let me preface this by stating the following: I love few things more than writing a glowing…read morereview for a local, family-owned business. I've been in a situation (more than once) where enthusiastic recommendations from local folks for service providers saved me the potential frustration of dealing with someone less-than-reputable. The Well Doctor, as it happens, were recommended to me in this fashion and now, having been graced with their expertise and expediance, I'm prompted to spread the gospel of their quality. Here goes. This previous Saturday, while eating dinner, I heard our well pump running with a frequency typically indicative of a bath tub being filled -- kicks on, runs for 10 seconds, kicks off.. 30 seconds later, repeat, etc. -- after this happened a number of times, I got up to investigate the matter. No faucets were running. Checked the basement, where our pressure tank resides, and noted the pressure gauge read a tad fishy. With each time the pump kicked on, it didn't restore the pressure to its cut-off, but instead would bump up 2-4 psi. Enter my concern. Begin my stress. Subsequent DIY research and investigation yielded no comforting news. I flipped the breaker for the pump and reached out to a number of plumbers and well experts, hoping for the best: A failing pressure gauge? Maybe the pressure tank, at worst? Surely not the pump, though, if luck is on my side. The majority of Sunday passed with no firm plan in place as to when, on Monday, I could get an appointment. Of the several companies I'd reached out to, I'd heard back from only two (one of which couldn't help me), but no scheduling could take place until Monday morning at earliest. My wife, in her infinitely resourceful way, reached out on the local community blotter (on Facebook) and asked for recommendations. Almost immediately, five respondants glowingly referred us to The Well Doctor, whom I quickly reached out to. Shortly thereafter, I received a call from Brian, who scheduled me for an early Monday AM appointment. The relief was already felt. An appointment. An idea of what was going on. We felt better already. Promptly and true to his word, Brian and his associate arrived at the pre-arranged time and very quickly and transparently diagnosed and educated us on the problem. He explained his recommendations, gave us a solid quote (which I'll add was, on the pump alone, about $600 less than a competitor's quote [a competitor who was unable to firmly schedule an appointment, I might add]), and upon approval, immediately got down to business. I can now say, on the other side of this debacle, that my expectations were bested by a long shot. Throughout the process, Brian would update us on his findings: the well depth is [x], here's how it will affect the quote, here's what we're doing next, etc. He estimated a four-hour project and completed everything in three. We felt extremely well (no pun) taken care of. All of this said, I'd without hesitation recommend Brian & The Well Doctor to anyone in a similar boat. If you're finding yourself with a failing well water system, reach out and get it sorted! Highly, highly recommended!