I'm adding them to my phone book! They saved my night. I work full time plus and am a full time…read morestudent. Today my 12 hour shift became a 15 hour shift, and on 2 hours of sleep the night before. Dragging my tired and hungry self home to get a few hours of studying bed when my sister called. She had a flat tire. No problem I thought... I can change a tire in a few minutes. Cut to an hour later, we're frozen, she is near tears, and I'm beyond tired. A very nice gentleman has stopped to help and given up. A Kego Harbor police officer has tried, made a trip back to the station and tried again... no luck. The bolt that holds the under mounted spare is rusted and partially broken now. The police officer offers to call a tow truck. Turns out it was JJs. They showed up in less then 10minutes! Expecting to get the car towed at this point. The driver, who sadly I didn't catch his name, has the bolt off in less then a minute. And the spare on and we are on the road home in less then 5 minutes! So grateful for everyone's help tonight. The driver from JJ had no idea what kind of day I had, just wished me a good night and sent us on our way. I won't forget his, or any of their kindness anytime soon. Thank you so much, again!

This was one of the worst customer service experiences I've ever had…read more My vehicle was towed after I parked on a residential street in front of my friend's house where I've parked many times before. There are no signs indicating that parking was prohibited on that side of the street. When I first contacted the tow company, I was quoted approximately $100 to retrieve my vehicle. I was told I could come get it the next day. However, when I attempted to retrieve it, I discovered they would not release the vehicle that day, despite their website indicating they operate 24 hours. No one had informed me there was a cutoff time or that additional storage charges would continue to accumulate. By the following day, the amount due had jumped to approximately $370. The most disturbing part wasn't even the money--it was the way we were treated. From the moment we walked into the office, the staff were immediately hostile, argumentative, and confrontational. Instead of calmly answering questions, they repeatedly accused us of lying and escalated what should have been a straightforward vehicle release into an unnecessary confrontation. It felt like they had no interest in explaining the charges or resolving the situation professionally. I simply wanted to understand why the price had nearly tripled and why I had not been told about the additional fees when I called. Rather than receiving clear answers, I was met with hostility and they assaulted my friend surrounding him right in his face trying to get him to fight them. It was so messed up! If you ever have the misfortune of dealing with this company, document everything. Ask for itemized receipts, write down the names of everyone you speak with, record the dates and times of every phone call, and verify every fee before you hang up. I certainly wish I had. Avoid this company at all costs, they are crooks.

The guy who towed my truck was great considering how frustrated we were. Dispatch lady not so much…read more I just needed my spare tire put on but would not let the driver do so I was extremely late for work due to this. I work customer service but was very upset how all this went down.

Tom buckhorn yelled at my husband surprised you lived this long and "I will lay you out" threatened…read morehis life for asking for a receipt. And the vehicle BuckhornTowing retrieved is more damaged than the accident. Good luck with this company.

Clarkston auto body was awesome when fixing my truck ! Everything was perfect and they were so…read morepatient with my insurance and even fixed stuff I didn't know needed to be fixed under my insurance ! Super satisfied highly recommend !

Steve at the Dixie location was great to work with. Took my Bronco in after someone hit me…read more Excellent service. I would recommend this company to anyone looking for Auto body repair. Not only were they friendly, but they also had my car done exactly when they said they would. Could not have asked for a better group of people to work with.

I took our 2020 Ford Edge Titanium to the Tuffy Store in Highland Twp Michigan and both Zach (Front…read moreDesk) and Brian (Mechanic) were both friendly and helpful. Zach said it would be about 30 minutes and Brian started on it right away. Basically, in less than 30 minutes Brian had everything back together like it was supposed to be and I wasn't charged for this service. Also, Zach provided me with a quote for an oil change and an all-around brake. This was an outstanding experience all around!

Very upsetting. I have been a loyal customer for years. Unfortunately the new owners do not keep a…read moreclose eye on their operation. Reading other reviews I see I'm not the only one that they were dishonest by trying to sell me services that were not needed. When confronted the story changed to preventative maintenance. When dropping the car off I went threw it making sure nothing valuable was left behind. I had $8.00 in a makeup bag in the console. I left it thinking no one is going to touch that and it's only $8.00. I was wrong. The money was gone.

use at own risk. Has tires done there and the lug nuts were not tightened and I ended up on side of…read moreroad and they had to send a tow truck. once my car arrived back to shop to shop to fix - a miracle happened - nothing was wrong - well rhey covered it up. the tow truck driver saw the tires had issues. The owner and manager became rude with my wife and I. I am a service disabled veteran and Realtor and need my car. They put my wife and I in danger. I would not recommend.

I took my car for service to them just to swap tires. They have damaged 3 out of 4 wheels. When I…read moreconfronted the manager he called me a lier. So I just paid and left. I understand it's his work against mind. My car is less than year old. If you take your car there make sure you take pictures before and after. They will not own any damages accrued while the car is in their possession. On one wheel you can see scratches on wheel and brand new tire.

Great Service by Scott Scott was extremely helpful and…read morecommunicated with me prior and after the service.

They did an excellent job! Dropped my car off on Monday, and got it back the same week. It looked…read morebrand new. I hope I never need repair service again but if I do, I'd definitely choose Waterford Collision over anyone else!

Locked my keys in my car Sunday of Memorial Day. Faris kept me updated on his arrival time, he had…read morethat car unlocked in no time and all with a big smile! Which was wonderful as it was a stressful situation. Thank you again Faris! Anne Z

Driver hour and half late Did not know how to handle a…read morehybrid Told me all i needed was a jump which I didn't When he couldn't figure out how to jump a hybrid he told me he couldn't tow it got in his truck and left me stranded This was after waiting 2.5 hours for him to arrive Worst service ever Don't recommend

Relatively quick turn around. About four weeks to complete the body work after my accident. They…read moredid a decent job blending the paint too!

Horrible customer service. This is a body shop that can't match paint color. They don't fix the…read moreproblem they just ignore your calls/texts/emails. Henry the director was supposed to be working with me after Tyler the manager was extremely rude. After my jeep was painted wrong a second time Henry avoided my calls. I now have a two tone jeep. They even painted the cowl on my jeep to try to make it look like it matched and I never authorized that. The frame is darker than the rest of my jeep now. Very disappointed.