Had some problem with my suv for the longest!!! My husband has some experience with cars & based…read moreon what he thought was wrong with it, he estimated that we would need over 2k for repairs! I heard of Avery's from local partnerships around town-- so I finally bit the bullet and called to bring my car in for repairs... I don't remember 100% but I think we were quoted around 1600 for repairs? Anyhow, after my car was completed, the total was a lot less than what was quoted over the phone. I was extremely impressed, not to mention, my car no longer sounded like it was shooting bullets everytime I stepped on the gas pedal I would truly recommend Avery's! They're super nice and the quality of work is amazing! I just recently took my truck in for new brakes also, again, I'm truly satisfied with the work! Thank you Avery's!

I have no skill in repairing cars on my own, which makes me vulnerable to be taken advantage of. I…read morefeel COMPLETELY comfortable with the staff at Avery's. Jim and crew are always friendly and educational. They don't try and oversell stuff you don't need. It's hard to find someone trustworthy in this space, but seriously look no further than Avery's!

This was one of the worst customer service experiences I've ever had…read more My vehicle was towed after I parked on a residential street in front of my friend's house where I've parked many times before. There are no signs indicating that parking was prohibited on that side of the street. When I first contacted the tow company, I was quoted approximately $100 to retrieve my vehicle. I was told I could come get it the next day. However, when I attempted to retrieve it, I discovered they would not release the vehicle that day, despite their website indicating they operate 24 hours. No one had informed me there was a cutoff time or that additional storage charges would continue to accumulate. By the following day, the amount due had jumped to approximately $370. The most disturbing part wasn't even the money--it was the way we were treated. From the moment we walked into the office, the staff were immediately hostile, argumentative, and confrontational. Instead of calmly answering questions, they repeatedly accused us of lying and escalated what should have been a straightforward vehicle release into an unnecessary confrontation. It felt like they had no interest in explaining the charges or resolving the situation professionally. I simply wanted to understand why the price had nearly tripled and why I had not been told about the additional fees when I called. Rather than receiving clear answers, I was met with hostility and they assaulted my friend surrounding him right in his face trying to get him to fight them. It was so messed up! If you ever have the misfortune of dealing with this company, document everything. Ask for itemized receipts, write down the names of everyone you speak with, record the dates and times of every phone call, and verify every fee before you hang up. I certainly wish I had. Avoid this company at all costs, they are crooks.

We got locked out of our car at Ross chocolates on Elizabeth Lake Road. When a locksmith did not…read moreanswer our call Penny from Ross chocolates recommended Jeff at J &J Towing to help. He came to our rescue and we were able to continue Christmas shopping.

I brought in a used Silverado from a dealership for a pre-purchase inspection. They provided in…read moredepth details about the maintenance repairs that were necessary and provided quotes for each line item. They gave me their honest opinion on if the truck would be worth buying if all the repairs were to be completed. Couldn't end up coming to a deal with the dealership (because they didn't want to budge on price) but this $160 inspection saved me $6,000 on immediate repairs! Highly recommend.

Very awesome and down to earth people!!! Really good prices…read moreand always fast service Only place I will take my cars!!! Thanks so much guys. Keep up the good work!!!!

I had two excellent experiences with Waterford Towing.... one even on a Sunday. Right on time,…read morecourteous, and highly professional. I don't know about these other "Costco Type" complainers, however, I would highly recommend WT, and will be using them in the future as well. Well done.

I did not recommend the service. I requested them. They were an hour past their longest estimated…read moretime. Steve, the driver had such an attitude and ended up just getting in his truck and taking off when I questioned him. thank God I was not stuck on the side of the road somewhere in this heat! I called Waterford towing to complain and was told that she was going to have to talk to Management and get back with me and of course I never heard back. Unprofessional employees, unprofessional business!

Great towing service . Their trucks are clean & drivers are knowledgeable doing their job . Prices…read moreare fair when checking with other companies in the area . Would use again

Nelly and James did a fantastic job moving my '62 Ford Galaxie. They took great care in loading…read moreand securing it. Very knowledgeable and professional.

Customer service is very subpar. Initial encounter with service rep wash rushed and rep talked…read moredown to me instead of explaining the process. Kept car For too long. Also did not review the repairs with me to ensure the work was completed. Would never recommend this place.

Despite the circumstances leading up to our having to seek their services, my husband David and I…read morehave had great experiences at Suburban Collision of Troy, and a lot of that is thanks to Mike Robenhurst, the service consultant we worked with. We took our Nissan in for repairs after a pickup truck hitch had backed into and wrecked the grill. A week later, I was side swiped on the freeway. To make matters worse, after we got that fixed, someone backed into it and tore off the bumper while it was parked. Oy vey. From the start, Mike was professional, clear, and super easy to talk to. He took the time to thoroughly explain the costs and procedures before, during, and after the repair--so we always knew what was happening and why. He kept us in the loop every step of the way, and even followed up after the jobs were done to make sure everything was good. That kind of communication and care really made a difference. Having never been involved in any auto accidents before, I don't have a price comparison. But we only had to pay our insurance deductibles, so I guess that's a good thing. What could've been a stressful, frustrating situation turned into a smooth and even positive experience. Huge thanks to Mike and the team at Suburban Collision. Highly recommend!

I came in with some minor paint repairs to be done to preserve my Chevy Colorado. I left with my…read moretruck looking so much better. The best part was being charge WAY LESS than originally quoted!

Everything about this place is amazing. The staff takes their time with you, understands and feel…read morefor any sort of situation you have going on, very informative and they give you pretty realistic quotes but still do outstanding work. Overall great staff and place.

Jeremy made it right. He's a real solid guy. Fixed my tire with a quickness. He was super polite,…read moreand got the job done just as fast.

Was about to get 4 new tires until one of the workers was extremely rude. I have no air in my car…read moreso I waited outside and he told me to go back and sit in my car. You lost a sale due to your ignorance. Never going back.