This is a review for the Toddler Saturday session. It was horrible. I would give it zero stars if I could. I recommend avoiding this organization and finding another place for your child to learn.
We enrolled our 2-year-old in the Saturday morning program because she is very shy and we wanted her to have an opportunity to be around other kids her age without us or her other regular caregivers. The program is an hour and a half every Saturday morning for 6 weeks. And it's completely in Spanish. That was pretty much all the website disclosed regarding the class.
We arrived at school the first Saturday and our daughter began exploring the toys and looking at the other kids. When it came time for class to begin, the parents were told we had to wait in the hallway for the duration of the class. What? Nowhere on the website or in any of the correspondence from the school did it say that the parents had to cool their heels in a narrow hallway while their kids were in class. Apparently, it was a fire code regulation that required kiddos under a certain age to have an adult with them in case of a fire so they could safely get down three flights of stairs. Okay. So, my husband went to get coffee and I stayed with the other parents and my newborn.
Predictably, a few kids started crying, my daughter included. Melissa, the founder and President of the school, said that it's typical of the first week, but it gets better. Since this was the first time my daughter was away from us or her typical caregivers, she cried for a while. We expected this, and were not upset by it. Again, we wanted our daughter to get used to playing without us.
Apparently, though, the teachers were upset by our daughter's crying, because after 20 minutes they removed her from the class and brought her to me in the hallway. Melissa made up an excuse about crying being bad for a kid's immune system, but it was clear that she just didn't want a crying child in her class. Which is confusing to us because she opened a school and has a toddler program. Two year olds cry. I would expect teachers of a toddler program could deal with it, but I was wrong. These teachers had no idea what to do. I did note to Melissa that if this was any normal Montessori program or daycare (ones that aren't on the third floor of the building), the teacher would have to deal with a crying child by soothing or otherwise distracting or engaging with the child. Just because the parents have to stay on the floor for fire code reasons does not give them a license to give up on a kid when it's inconvenient to have the kid in class.
Even though Melissa told us to "try again next week," we encouraged Melissa to let our daughter back into the class. Melissa made a feeble attempt to ask our daughter if she wanted to go back in (obviously the answer she was given was no) and kind of gave up. At that point, our daughter was too upset by the whole ordeal, so we left. It ruined our Saturday morning. The next day, we took her to Sunday school and she did beautifully in essentially the same situation, which further leads us to conclude that her distress at Waterfront was due to the incompetence of the teachers, and not just to her shyness.
Given that it was clear Waterfront is not capable of handling a crying child, and we were not confident our daughter would not cry if she went back, we requested a refund of the $300 tuition. We assumed this would not be a problem given that (1) we did not receive the service we paid for because we were told to leave not even half way through the class, (2) we were told to leave because our daughter was crying, which was bound to happen again, and (3) there was no requirement that your child not cry to attend the class, so they were not justified in asking us to leave. Melissa (again, founder and President) refused to give us a refund, saying that she would only give us a "credit" to be used at another Toddler Saturday class or at a summer camp. We obviously wouldn't do another Toddler Saturday class and are unwilling to spend more money for a camp when the school is incapable of dealing with normal toddler behavior. We decided to let it go and let Waterfront keep the $300 that they didn't earn.
This school might be for you if your child is a perfect angel, if you want to waste an hour and a half staring at other parents in a stuffy hallway every Saturday, and if you like giving money to an organization that does not feel the need to fulfill its end of the bargain. But if this doesn't describe your kid or you, look elsewhere. read more