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    watergrass PTA 5k and Fun Run

    5.0 (1 review)

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    7 years ago

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    Epperson Lagoon

    Epperson Lagoon

    2.8
    (200 reviews)
    1.2 mi

    Beautiful clean Lagoon, Wesley Chapel refreshing water is cool refreshing temp! No fee to park…read moregreat alternative to the Beach.

    I've lived here for 7 years and have watched this community evolve--unfortunately, not always for…read morethe better. While there have been some positives, the overall direction, especially in recent years, has been disappointing. The biggest issue is a clear decline in customer experience. The Metro Development Group management team seems to have lost sight of what made this place successful in the first place: its residents. The very people who built the Lagoon's reputation are now being treated like an afterthought. One example is the entry process. Residents used to have a dedicated entry and bag check, which made sense and showed value for membership. That has slowly been phased out, leaving members stuck in long general admission lines. For a paid membership experience, that's simply unacceptable. Even more frustrating is the constant rollout of new systems that feel unfinished. Instead of leveraging existing member data, residents are repeatedly forced to re-register as if they're brand new. This creates unnecessary confusion--for both members and staff--and leads to avoidable issues. This past weekend, I watched a longtime "legacy member" family of five get told only the father existed in the system. The rest of the family had been removed and would need to enter as guests. That's not just inconvenient--it's embarrassing and unacceptable for a venue of this caliber. I had a similar experience myself. I used my membership card to check in and purchase a drink with no issue. Less than an hour later, the same card suddenly "didn't exist" in the system. I was forced to go through the entire setup process again. There's clearly a lack of consistency and reliability in their system. At this point, it feels like this location is being used as a testing ground for new processes rather than being properly managed. If that's the case, there's little evidence that feedback is being implemented or that improvements are being made for this community. Metro needs leadership with real hospitality experience--someone who understands how to run a high-quality, member-focused venue and deliver a consistent experience. If management is reading this: please remember what made this Lagoon successful. Invest in your residents, fix the systems, and bring back the level of service this community deserves. This was the first Lagoon in the U.S.--it should be one of the best, not one of the most frustrating.

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    watergrass PTA 5k and Fun Run - active - Updated July 2026

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