Let me shed some further perspective to Jim's ridiculous response to my wife's review. Norfolk…read morePools will continue to contact you until a contract is signed and deposit is made then forget you. If you want to continually chase a company stay away from this money hungry company. Pool tiles delivered to the wrong address, filter system wrong address and after continually chasing Jim for the heater and not hearing anything it finally arrived by the plumber contacting Insnrg whilst he was at my house. At no point what so ever was it made aware to us the covid delayed the heat pump!! Pool chemicals delivered to the wrong address. Even Lisa's poor excuse for same day invoicing has the wrong address on it. After continually asking that Murray the terrible project manager not enter our property due to our dogs and privacy reasons Jim argued that they had a right to do so even though i'd asked if he could simply ring the door bell. This was still ignored and security vision has been taken to prove so. The time frame was not 5 weeks at all it was 7 weeks and in fact the wettest June in the past decade was 2016. Pool was not filled on the 8th of July as it was up to me to fill which was instructed by Jim to be filled prior to certification which is in fact not safe. Pool was not cleaned prior to handover, chemicals were added handover equipment was thrown on the ground and our own creepy crawly was thrown into the pool. Given that we had landscapers working the whole time i find it hard to believe that it was too wet. We paid for safety fencing around the pool, Jim couldn't be bothered installing. We paid for rubbish removal and I had to do it, Jim couldn't care less. There was no attempt to rationally discuss handover has no one for Norfolk pools contacts the customer. The only contact received is when they want their money. After discussing that i would forward the compliancy pictures to the inspector myself i was informed that i couldn't because Norfolk's name was on the certificate however it is not. I was also told by Murray the site supervisor that they would be supplying the CPR sign on handover. As for threatening behavior, no threats what so ever were made to the office staff. Pheobe is rude and shouts and hung up on me or put me on hold for extended periods of time. Catherine who is Pheobe's manager explained that it was rude of Pheobe but did the same thing. Lisa just throws excuses around about how many pools they have in construction which is not my issue. And Jim is a rude arrogant, self absorbed, money hungry man. Norfolk Pools will make you pay for things like fencing, skip bins, rubbish removal and take your money and not provide the service. If you want an concrete hole in the ground for months on end to not hear from anyone then this useless company is for you. All i've asked is to be refunded for the services in the contract that wasn't provided which Jim has said is only a few hundred dollars and I am the one being petty. Disgusting customer service. Not stress free at all. Jim needs to take a hard look at himself and his joke of a company.

I had Norfolk Pools build my pool and was really impressed by the professionalism of Jim and his…read morewhole team. His experience in the industry certainly helped us with decisions and his organisation of all the tradies on our job really impressed me. Any questions, or issues that came up, Jim got his guys to attend to immediately. We now have a beautiful pool area and would recommend Norfolk Pools to anyone building a pool.

Current obsession: Houseplants. All of the houseplants…read more Thankfully, not too far from the CBD, just beyond Kenmore lies Brookfield Garden Centre. This garden centre is heaven for newbie or season gardeners with plants for all occasions within. We were easily able to seek advice from the staff about the condition of our Fiddle Leaf Fig and purchase pots, fertiliser and all other contraptions to give it a new lease on life. They even had a Monstera (google Swiss Cheese Plant) which I've been hunting for quite some time. The prices are not too dissimilar to Bunnings but the quality appears to be higher and the service received was easily over and above what I've experienced at other garden centres. Til we meet again, Brookfield GC!